Hang During BR Rip

[curtis-r]

Are there any known conflicts w/ AnyDVD that cause it to hang during a BR rip to a hard drive? A rip will start just fine and progress for a while. Then the progress bar will be at 0% and not move, and it's far from complete. If I leave it alone, it will take hours to complete. If I try to cancel out, it will not cancel. If it doesn't hang, the rip will only take about 45 minutes.

I really thought my Acronis disk imaging service was the issue, b/c I thought it was resolved when I ended those tasks, but the problem is back.

[Adbear]

Read through the stickies and follow the instruction about posting logs etc

[geomz]

Are there any known conflicts w/ AnyDVD that cause it to hang during a BR rip to a hard drive? A rip will start just fine and progress for a while. Then the progress bar will be at 0% and not move, and it's far from complete. If I leave it alone, it will take hours to complete. If I try to cancel out, it will not cancel. If it doesn't hang, the rip will only take about 45 minutes.

I really thought my Acronis disk imaging service was the issue, b/c I thought it was resolved when I ended those tasks, but the problem is back.

curtis-r, I would check to make sure your motherboard bios, HDD (sata or IDE) controller driver and bios are up to date. I had a very similar problem, a while back, and I traced it to an add-on SATA controller with out of date firmware.

I would also check the windows logs to see if any errors are thrown in the system log. Those will sometimes point to hardware issues, if they're large enough.

Another thing to look at is to disable any software on your machine that does direct to CD/DVD burning. Meaning software that allows you to directly drag an item to a CD drive as if it was a hard drive. Both Nero and Roxio have equivalent products, along with others.

It's also possible your drive may be experiencing issues. Are you able to watch BD movies all the way through without a lockup?

[curtis-r]

Another thing to look at is to disable any software on your machine that does direct to CD/DVD burning.

I do have Nero running and I'm embarassed to say I didn't consider stopping that service. I'll report back, and also find out how to post logs.

[geomz]

I do have Nero running and I'm embarassed to say I didn't consider stopping that service. I'll report back, and also find out how to post logs.

I think it might actually involve removing the offending app. Also please note, that it's not necessarily Nero's presence, but the direct to CD burning app that breaks it. I can't think of its name right off the top of my head (since I don't have that piece of it installed :) ).

If you installed Nero using the defaults it quite likely to be on your machine.

[geomz]

I've also seen sporadic reports that ISO (CD/DVD image) mounting software can cause a conflict as well (daemon tools as one very popular one). I'm using Virtual CloneDrive (from slysoft) with no problems, but you might want to disable/remove such apps, for now, to see if that makes the problem go away as well.

[Adbear]

If you post a log file then someone should be able to say what you may need to remove as they'll be able to see what's loaded in

[curtis-r]

I was out of town. The hanging has returned, this time on Swordfish @ 51% (file 00003.m2ts). Attached log file.

[Webslinger]

I was out of town. The hanging has returned, this time on Swordfish @ 51% (file 00003.m2ts). Attached log file.

1. Update to http://sandbox.slysoft.com/beta/SetupAnyDVD6465.exe

2. You don't have Incd installed. No problem there.

[Webslinger]

curtis-r, I would check to make sure your motherboard bios, HDD (sata or IDE) controller driver and bios are up to date. I had a very similar problem, a while back, and I traced it to an add-on SATA controller with out of date firmware.

Yep. This should be step 3.

4. Does this issue occur with all discs?

5. Have you tried another drive?

[curtis-r]

Yep. This should be step 3.

4. Does this issue occur with all discs?

5. Have you tried another drive?

3. Just made sure my BR drive had the latest firmware, which it did. No updates for motherboard either.

4. Happens w/ most disks, but not all. Odd.

5. Don't have another drive.

Latest: through msconfig disabled many services. Still hangs. Disabled couple of more services and I'm currently watching the progress. Isn't hanging yet, but the rip of Cast Away went from like 80 minutes to now 52072:29 minutes with a .01 MB/s transfer rate @ 11%. Pretty close to hanging. Most recent log attached.

And I forgot to mention, during these hanging or slow periods, if I click Abort, it correctly prompts me whether to abort ripping, but when I click Yes, nothing happens & I have to end AnyDVD through Task Manager.

[Adbear]

If it happens with most discs then it pretty much a cert that your drive is faulty

[curtis-r]

Why are you still producing log files with your virtual drive--and you still haven't updated Anydvd.

Though I saw your post before, I wasn't clear by what you meant "virtual drive". I have no virtual drive. I'm using a LiteOn DH401S BR drive. And I swore I updated AnyDVD.

Anyhow, I thought I was on to something. I saw another thread here regarding changing SATA bios (from PIO to Ultra DMA). When I booted into my bios, there were no SATA settings to alter, but I did notice my BR drive model is listed different than when in Windows Device Manager. I opened my case to read the physical model #. Bios was right, Windows was wrong. Downloaded & installed the firmware for the DH401S.

This latest rip: @ 15% rip Cast Away when it hung w/ 0.00 MB/s. Thus, back to square 1.

[Webslinger]

I'm using a LiteOn DH401S BR drive.

Yeah, that was my mistake, sorry. I deleted my post before your response was posted.


And I swore I updated AnyDVD.

You haven't.


But if this is happening with most of your discs, I would try another drive.

[curtis-r]

But if this is happening with most of your discs, I would try another drive.

I may just have to do that.

Just booted in Safe Mode w/ Net Support, tried ImgBurn to create ISO of Cast Away. After 30 seconds the transfer rate dropped from 7000+ kb/s to 0.0 kb/s. When I try to stop the transfer, computer pretty much freezes and have to power on/off to reboot.

Any further software suggestions would be much appreciated, before I go & buy another drive.

[Adbear]

I'm 99.99999% certain it's the drive. Can't you get it replaced?

[curtis-r]

I'm 99.99999% certain it's the drive. Can't you get it replaced?

That's pretty certain. I'm checking w/ Lite-On support. thanks.

[Webslinger]

computer pretty much freezes and have to power on/off to reboot.


Other than trying a different cable on the back of the drive, checking your computer case for dust in fans, and perhaps getting your power supply tested, I'm out of ideas. But I would try another drive. Adbear is a little more certain than I am, but I am in agreement that what you've posted does seem to indicate an issue with your drive.

[Adbear]

That's why I didn't say 100%, being a system builder/tech support there's always room for doubt however small. But after all the tests he's run I'd try and ge the drive replaced FOC and hope that fixes it

[curtis-r]

I chatted w/ Lite-On support yesterday. They had me delete an UpperFilter registry setting. When I rebooted, AnyDVD no longer saw the drive. Reinstalling AnyDVD replaced that setting, thus back to square 1.

On the bright side, I was able to rip Cast Away, even though it hung for an unknown length of time @ 70%. I left for a few hours after I saw it hang, but came back to find it completed successfully.

Does the fact that the hangs are not permanent mean anything to anyone?

[Webslinger]

I chatted w/ Lite-On support yesterday. They had be delete an UpperFilter registry setting.

I don't see how that was useful, since you didn't have any to begin with.

CDROM Class UpperFilters:
None!

You probably deleted your Lowerfilter entry

When I rebooted, AnyDVD no longer saw the drive.

Yes, of course

CDROM Class LowerFilters:
AnyDVD (System32\Drivers\AnyDVD.sys), Version: 6.4.6.2 (6.4.6.2)
Company: SlySoft, Inc.
Product: AnyDVD
Copyright: Copyright 2002 - 2008 SlySoft, Inc.
Description: AnyDVD Filter Driver
Trademarks: AnyDVD and SlySoft are trademarks of SlySoft, Inc.
FileVersion: 6.4.6.2
ProductVersion: 6.4.6.2
Comments: 20080821101315
PrivateBuild: Release
SpecialBuild: Windows 2000/XP/2003

If you delete that entry, Anydvd isn't going to work properly.

Reinstalling AnyDVD replaced that setting, thus back to square 1.

Yes, absolutely useless process . . .

On the bright side, I was able to rip Cast Away, even though it hung for an unknown length of time @ 70%. I left for a few hours after I saw it hang, but came back to find it completed successfully.

Does the fact that the hangs are not permanent mean anything to anyone?

Only that your drive was having a very hard time reading the disc
Whether that's the fault of the disc or your drive is your call. Given that your drive has issues with most rips, again, I would try another drive.

[Adbear]

I don't see how a filter would make a drive hang at a certain percentage through a disc, it should either work or not if it was down to a filter. As already stated, by the fact that this happens on multiple discs, and that they start up and get so far through before they fail would indicate that it's pretty much a certainty that you have a faulty drive, are the ones it has problems with all dual layer? It may be having problems reading the second layer properly

[curtis-r]

I can now say it certainly is not AnyDVD (not that anyone actually did think that). I now have found the same problem using DVDFab to rip a standard DVD to my hard drive using my BR drive. And I uninstalled AnyDVD and booted in Safe Mode w/ Net Support when using DVDFab, which pretty much eliminates most variables. Oh, and I changed the SATA cable to the drive. And, I don't see any problems ripping standard DVD's with my CD-RW drive on this PC.

I'm going to contact Lite-On again on Monday. I'll post any worthwhile findings. Thanks to everyone for their attention.

[Webslinger]

O.k., as the issue is clearly your drive and not Anydvd, I'm going to move this thread to the drive forum.