Cyberlink Software

[SlyFox 1]

I have found out something very interesting, maybe everyone knows this but me but I will tell you anyway. Cyberlinks PowerDVD has two versions of their Ultra Software. Version 7.1 is the HD Edition and Version 7.2 is the Blu-Ray Edition. I am wondering if anyone has a version of 7.2 that enables the HD version?
http://forum.slysoft.com/attachment.php?attachmentid=95&stc=1&d=1172767308

[SamuriHL]

I have found out something very interesting, maybe everyone knows this but me but I will tell you anyway. Cyberlinks PowerDVD has two versions of their Ultra Software. Version 7.1 is the HD Edition and Version 7.2 is the Blu-Ray Edition. I am wondering if anyone has a version of 7.2 that enables the HD version?
http://forum.slysoft.com/attachment.php?attachmentid=95&stc=1&d=1172767308

It's all in how you install it. It's the SAME program, just installed two different ways. I.E. if it detects a BluRay drive it'll install as 7.2 and if it detects an HD DVD drive it'll install as 7.1. They're promising a patch soon that'll allow the use of "both" versions but so far, said patch has been...."delayed".

[SlyFox 1]

It's all in how you install it. It's the SAME program, just installed two different ways. I.E. if it detects a BluRay drive it'll install as 7.2 and if it detects an HD DVD drive it'll install as 7.1. They're promising a patch soon that'll allow the use of "both" versions but so far, said patch has been...."delayed".
Thanks SamuriHL, I am just getting used to this software package.:clap:

[SamuriHL]

Thanks SamuriHL, I am just getting used to this software package.:clap:

And I'm getting more and more disappointed by it, tbh. It's the buggiest version of PowerDVD I've ever seen. And so far the support has been completely abyssmal. I'm hoping they get it fixed up soon but so far it's not looking so good. Many of the members on their forum have already started talking about lawsuits against them over this version. IOW, it's rather ugly. I'm not ready to go that far, but, calling this software "good" would be an insult.

[Charlie]

Glad I havn't bought version 7 yet. I just thought it did both already.

[SamuriHL]

Glad I havn't bought version 7 yet. I just thought it did both already.

Eventually....Unless you NEED it right away, I'd hold off until the update is released to see how they do.

[SlyFox 1]

And I'm getting more and more disappointed by it, tbh. It's the buggiest version of PowerDVD I've ever seen. And so far the support has been completely abyssmal. I'm hoping they get it fixed up soon but so far it's not looking so good. Many of the members on their forum have already started talking about lawsuits against them over this version. IOW, it's rather ugly. I'm not ready to go that far, but, calling this software "good" would be an insult.
I have not had any problems with it, V7.1 HD Edition. Maybe its a conflict with other apps. I am just guessing.:confused:

[SamuriHL]

I have not had any problems with it, V7.1 HD Edition. Maybe its a conflict with other apps. I am just guessing.:confused:

No, it's just badly written. Even on normal DVDs I've had issues with it. They say it's Vista compatible yet it switches off Aero glass mode into basic color mode, etc. Plus I don't think it works very well with Vista and DVI (non-HDCP compliant) monitors for HD content...at least in my experience. It's just full of issues.

[SlyFox 1]

No, it's just badly written. Even on normal DVDs I've had issues with it. They say it's Vista compatible yet it switches off Aero glass mode into basic color mode, etc. Plus I don't think it works very well with Vista and DVI (non-HDCP compliant) monitors for HD content...at least in my experience. It's just full of issues.
I will test these issues to see if I can reproduce them. I always used WMP 11 until I obtained this software, sometimes even Nero Showtime, but as of yet I have no issues, but I will do more testing. Thanks SamuriHL.;)

[SamuriHL]

I will test these issues to see if I can reproduce them. I always used WMP 11 until I obtained this software, sometimes even Nero Showtime, but as of yet I have no issues, but I will do more testing. Thanks SamuriHL.;)

Good luck. :) I'm gonna have to build a new HTPC at some point this year...my HTPC machines aren't up to speed for HD content unfortunately. What a pain.

[bingobill]

It's all in how you install it. It's the SAME program, just installed two different ways. I.E. if it detects a BluRay drive it'll install as 7.2 and if it detects an HD DVD drive it'll install as 7.1. They're promising a patch soon that'll allow the use of "both" versions but so far, said patch has been...."delayed".

This is annoying as I am just building a HTPC with a LG Blu-ray drive plus I have the Xbox drive.

So possible workarounds until Cyberlink release the patch.

1. I use the Cyberlink BD Solution that was bundled with the drive for BD playback which I think is PowerDVD 6.5 and then install 7.1 for HDDVD ? Disabling the other appropriate drive during installation.

2. Install Virtual PC which M$ are giving away at the moment and install a second basic OS so that PowerDVD 7.xx can be installed twice ?

3. Please offer me a better solution :)

[SamuriHL]

Search the forum...there should be a post about getting them both installed at the same time...it involves renaming the directory and doing a second install and then registering some files. Kind of a pain if you ask me, but, at least possible to run both. I've not had any reason to try it myself.

[Octavean]

Here is a link for a work around posted over at the doom9 forums on how to install both PowerDVD 7.1 and 7.2 Ultra:

http://forum.doom9.org/showthread.php?p=952686

I wouldn’t know if it actually works though.

[James]

Here is a link for a work around posted over at the doom9 forums on how to install both PowerDVD 7.1 and 7.2 Ultra:

http://forum.doom9.org/showthread.php?p=952686

I wouldn’t know if it actually works though.

It does work.

[cheesie]

I have found out something very interesting, maybe everyone knows this but me but I will tell you anyway. Cyberlinks PowerDVD has two versions of their Ultra Software. Version 7.1 is the HD Edition and Version 7.2 is the Blu-Ray Edition. I am wondering if anyone has a version of 7.2 that enables the HD version?
http://forum.slysoft.com/attachment.php?attachmentid=95&stc=1&d=1172767308

Had a hard time with the registration key gotta hold of cyberlink and they sent me one that supports both blu ray and Hd in the same program

[Charlie]

According to their product comparison the ultra supports both blu ray and hd dvd not just one or the ither. Here is the chart I was looking at.

http://www.cyberlink.com/multi/products/compare_112_ENU.html

[Octavean]

The way I understand it, PowerDVD Ultra will auto install PowerDVD 7.2 (BD Edition) if there is no BD or HD DVD drive detected or installed. So in other words it simply defaults to 7.2. If an HD DVD drive is installed and detected PowerDVD Ultra will install PowerDVD 7.1 (HD DVD Edition). If both BD and HD DVD drives are installed it simply defaults to PowerDVD 7.2 (BD Edition) resulting in no HD DVD support.


This intended install method is obviously problematic for users that have both BD and HD DVD because it totally disregards their needs but Cyberlink has promised a patch to fix this and allow switching between the two formats.

Oddly enough Cyberlink patches often tend not to be patches at all but rather full replacement programs with a modified install program that detects the presence of a qualifying program to upgrade from. This is indicated by the fact that many of Cyberlink’s so called “patches” are equal in file size or even larger then the program that they are intended to patch and the fact that a complete uninstall of the original program is performed before the install of the so called “patch”.

One other small thing, the nomenclature that Cyberlink uses is a bit odd IMO:

PowerDVD 6.5 HD DVD Edition

PowerDVD 6.6 BD Edition

PowerDVD Ultra 7.1 HD DVD Edition

PowerDVD Ultra 7.2 BD Edition

The pattern seems to be that any HD DVD version always receives a lower version number then its otherwise equivalent BD version. It’s a very small thing to be sure but on some psychologically level its not so different then having a big BD display in the front of the store and a small HD DVD display in the back of the store.

[Peer]

PowerDVD Ultra 7.1 HD DVD Edition

PowerDVD Ultra 7.2 BD Edition

The pattern seems to be that any HD DVD version always receives a lower version number then its otherwise equivalent BD version. It’s a very small thing to be sure but on some psychologically level its not so different then having a big BD display in the front of the store and a small HD DVD display in the back of the store.

No, they do it just like we do: first support HD-DVD, then the crappy Bluray is done in the following version, just for completeness 8)

[hiro1030]

I have PowerDVD Ultra HD DVD edition and AnyDVD HD. Vista recognizes my Xbox 360 HD DVD player, but PowerDVD Ultra won't recognize it. I only get the sound.
I'll check other thread about this issue.

[bingobill]

Thanks guys for responses.

I asked this question to Cyberlink:-

"Hi, I will have both Blu-ray and HD DVD
drives in my newly built HTPC, before I
buy it can you confirm PowerDVD Ultra
will work with both drives in the same
machine?"

This was the reply:-

"Yes, PowerDVD Ultra can run or detect both of your drives at same time."

Cool :)

[guile]

Search the forum...there should be a post about getting them both installed at the same time...it involves renaming the directory and doing a second install and then registering some files. Kind of a pain if you ask me, but, at least possible to run both. I've not had any reason to try it myself.

Yeah, I posted it here:D Very simple and works great!

I am running BOTH versions and it is very easy. Instructions below.

1) Install PowerDVD 7.2 Blu-Ray
2) Rename PowerDVD folder to PowerDVDBD (kill PDserv.exe process if necessary through task manager)
3) Install PowerDVD 7.1 HD (ignore errors about uninstalling previous version)
4) Run DSFMgr.exe
5) Register 2 filters in the PowerDVDBD folder:

NavFilter\CLBDRENav.ax
NavFilter\CLBDROMNav.ax

6) Create shortcut for the PowerDVD version in the PowerDVDBD folder.

That's it. Take about 5 minutes and works like a charm. NO issues with EITHER (so far

g

[colinhunt]

^^ Thanks for that. Looks like a quicker and simpler version of the instructions posted earlier, and they didn't work too well for me. I'll give these a try. Cheers.

[colinhunt]

Well, that worked great, thanks! HD and BD are now both working fine, and PDVD hasn't crashed once.

[zebadee]

Hi :)
@ guile excellent post.:clap: :bowdown:
@ colinhunt glad it works for you.8)

[SamuriHL]

Now where's that stupid patch from Cyberlink to fix some of the bugs in this thing?? I've always been a fan of PowerDVD but this version...not so much.

[khlb]

Now where's that stupid patch from Cyberlink to fix some of the bugs in this thing?? I've always been a fan of PowerDVD but this version...not so much.

You mean the all-mighthy-patch(tm) that includes improved Windows Vista compatibility for PowerDVD 7?

It's here (http://www.cyberlink.com/multi/download/dl_patch_354_1_ENU.html).

But alas, users of PowerDVD Ultra should not apply this patch, this update is for "vanilla" PowerDVD7 users only.

[SamuriHL]

No, I meant the oft promised but never delivered PowerDVD Ultra patch that will supposely unify BR and HD DVD support and hopefully fix a myriad of annoying bugs that the software seems plagued with.

[khlb]

Sorry to disappoint. You must wait in line some more. No soup for you etc. Still – they are one patch down for those who use Vista. Surely are they working hard to bring you an update for download? (I hope).

:)

[SamuriHL]

Yea, well, in their own forums it was promised some 2 weeks ago and still nothing. Apparently it's proving to be tougher to squash the bugs than they thought. It's gotten so bad that people on their own forum are threatening lawsuits against them. That can't be a good thing. :) I just want the bugs fixed so we can all move on to bigger and better things. Hopefully "soon".

[Octavean]

No, I meant the oft promised but never delivered PowerDVD Ultra patch that will supposely unify BR and HD DVD support and hopefully fix a myriad of annoying bugs that the software seems plagued with.

Well someone over in the Cyberlink forums claims he was sent a PowerDVD Ultra 7.3 patch:

http://forum.cyberlink.com/forum/posts/list/993.page



PowerDVD ultra 7.3 will let you play both. Support sent me a copy to fix an issue I had where powerDVD would not play anything because it said HDMI repeaters aren't permitted as I route my hdmi output through a yahama AV amp. The update to 7.3 fixed this and also has Blu-ray and HD-DVD tabs in the configuration menu
Be patient

[Peer]

It's gotten so bad that people on their own forum are threatening lawsuits against them.

Only really smart people do that.

Honestly, If you threaten lawsuits against us, you'll have us fulfill your wildest software dreams till tomorrow 9:00am....
That really makes us go faster ...

...and if not... you can go ahead and threaten lawsuits against us for making that promise and not keeping it. :D

But for what it's worth: I've heard that many of the "useability bugs" in pdvd are still not solved 7.3, but BD+HD is supposed to work fine together.

[SamuriHL]

Well someone over in the Cyberlink forums claims he was sent a PowerDVD Ultra 7.3 patch:

http://forum.cyberlink.com/forum/posts/list/993.page

Yea, I saw that, too, but, it's still not a public release as far as that goes. I suppose I could email support and get them to send it to me but it's not worth the hassle...especially if it doesn't fix the bugs as Peer suggests.

[SamuriHL]

Only really smart people do that.

Honestly, If you threaten lawsuits against us, you'll have us fulfill your wildest software dreams till tomorrow 9:00am....
That really makes us go faster ...

...and if not... you can go ahead and threaten lawsuits against us for making that promise and not keeping it. :D

But for what it's worth: I've heard that many of the "useability bugs" in pdvd are still not solved 7.3, but BD+HD is supposed to work fine together.

Hey I didn't say *I* was suing them, just that some of their users seem to be pretty pissed about the whole thing. :D I just want the bugs fixed...I have no intention of suing anyone. Up until this version, PowerDVD has always been my favorite player software. Once the bugs are worked out, I'm sure I'll be quite pleased with PowerDVD Ultra. The BD+HD nonsense really means nothing to me as I have no intention of going to BluRay unless the HD-DVD camp folds up or I find a ridiculously good deal on a BluRay drive. I just want the usability bugs fixed. I can wait...it's not like there's a better player out there to entice me. ;)

[DrinkLyeAndDie]

Hey I didn't say *I* was suing them, just that some of their users seem to be pretty pissed about the whole thing. :D I just want the bugs fixed...I have no intention of suing anyone. Up until this version, PowerDVD has always been my favorite player software. Once the bugs are worked out, I'm sure I'll be quite pleased with PowerDVD Ultra. The BD+HD nonsense really means nothing to me as I have no intention of going to BluRay unless the HD-DVD camp folds up or I find a ridiculously good deal on a BluRay drive. I just want the usability bugs fixed. I can wait...it's not like there's a better player out there to entice me. ;)

Not to pull this way off the original topic but... The matter here is even worse, IMO, that I see no upgrade path from PowerDVD 7 (Standard or Deluxe) to Ultra. For there to be no apparent upgrade path and all these problems why in heck would anyone shell out an additional 99 USD for this product? :mad: I paid for PowerDVD 7 Deluxe long before I was aware of the HD releases and it didn't impact me anyway. For other friends it has had an impact on them since they already paid for the software and aren't going to spend even more now and they own the XBox 360 player and intend on buying a BR drive when the prices drop a little.

It sure looks to me that they're squeezing people for more money. Bad bad PR on top of the existing bugs. As other HD compatible players come out [and I get a HD drive] I may end up switching away from Cyberlink which is sad but I'm more than ticked.

[SamuriHL]

Not to pull this way off the original topic but... The matter here is even worse, IMO, that I see no upgrade path from PowerDVD 7 (Standard or Deluxe) to Ultra. For there to be no apparent upgrade path and all these problems why in heck would anyone shell out an additional 99 USD for this product? :mad: I paid for PowerDVD 7 Deluxe long before I was aware of the HD releases and it didn't impact me anyway. For other friends it has had an impact on them since they already paid for the software and aren't going to spend even more now and they own the XBox 360 player and intend on buying a BR drive when the prices drop a little.

It sure looks to me that they're squeezing people for more money. Bad bad PR on top of the existing bugs. As other HD compatible players come out [and I get a HD drive] I may end up switching away from Cyberlink which is sad but I'm more than ticked.

I can't says I blame you on any point you raise. The lack of an upgrade path is ridiculous. The bugs they have are pretty significant as far as I'm concerned. If someone can step up to the plate and come up with a decent replacement for PowerDVD Ultra(WinDVD ain't gonna cut it), then Cyberlink will find themselves in real trouble with this product. Being in a situation where there's no serious competition has made them lazy and unresponsive to consumer needs. A dangerous game they play...very dangerous.

[DrinkLyeAndDie]

I can't says I blame you on any point you raise. The lack of an upgrade path is ridiculous. The bugs they have are pretty significant as far as I'm concerned. If someone can step up to the plate and come up with a decent replacement for PowerDVD Ultra(WinDVD ain't gonna cut it), then Cyberlink will find themselves in real trouble with this product. Being in a situation where there's no serious competition has made them lazy and unresponsive to consumer needs. A dangerous game they play...very dangerous.

I wonder when Ahead will add HD-DVD and BR support to Nero ShowTime...

[SamuriHL]

I wonder when Ahead will add HD-DVD and BR support to Nero ShowTime...

Perish the thought. I *HATE* Nero ShowTime with a passion. That thing has screwed up more machines than it has EVER helped, IMO. I'd rather deal with the bugs in PowerDVD Ultra...

[Octavean]

Yeah, I posted it here:D Very simple and works great!

I am running BOTH versions and it is very easy. Instructions below.

1) Install PowerDVD 7.2 Blu-Ray
2) Rename PowerDVD folder to PowerDVDBD (kill PDserv.exe process if necessary through task manager)
3) Install PowerDVD 7.1 HD (ignore errors about uninstalling previous version)
4) Run DSFMgr.exe
5) Register 2 filters in the PowerDVDBD folder:

NavFilter\CLBDRENav.ax
NavFilter\CLBDROMNav.ax

6) Create shortcut for the PowerDVD version in the PowerDVDBD folder.

That's it. Take about 5 minutes and works like a charm. NO issues with EITHER (so far

g


I'll bet that will work for those who have HD DVD and BD drives that came with PowerDVD 6.5 and PowerDVD 6.6 respectivly too.

[sfoster4]

I had purchased PowerDVD HD Ultra because I had both HD and Blu-ray drives for my PC. This is what I asked Cyberlink:
**********************************
I have a Sony Blu-Ray drive and a HD-
DVD drive. During installation of
Power DVD Ultra you only get the option
of one or the other. Why can't I use
both. Also when the product is
installed it says it is PowerDVD Deluxe
not Ultra, why?
*********************************
This is what I got back:
**********************************
Thank you for contacting CyberLink Online Support.

We understand your concern related with PowerDVD software.

In regard to your issue please provide us the proof of purchase of the software and we will provide you the new build of the PowerDVD Ultra software which will support both the Blu-ray and HD-DVD drives.

Please provide us order number(if purchased from CyberLink)/ copy of the invoice/ sales reciept/ snapshot of the installation disc as the proof of purchase of the software.

After analyzing the snapshot of the installation CD or invoice / sales receipt, we can provide you the new activation file for download.

Use the link that follows to send us the image:

lostcdkey.jsp

Enter user name and password -> Click on 'Browse' and select the file you want to send and click on Submit.

Kindly revert using the under mentioned link for all your further queries and immediate response :-

index.jsp

Please feel free to contact us back for any further clarification or for any assistance related to Cyberlink Products.

Thank You and Best Regards.
**********************************

To even ask them a question I had to give these clowns my CD-Key. I downloaded and purchased right from their site. I will get my receipt and send it to them but this is just a stall. So does anyone think there is a version that handles both or should I try the double iinstall method.

[Charlie]

Try and let us know so we all know. :D

[wdgoldstein]

Hey Guy,

Assumming they do provide you with a fix, something they have not provided to us other registered users who shelled out $99 for their crap, do you think it might find its way to Demoinoid (without an activation number as we already have those)?

[sfoster4]

I don't know why not but I will let everyone know what happens.

[SlyFox 1]

I have it already. Its the real deal. V7.3.:clap:

[Charlie]

So there is a I can use both now without a need to install to a new folder?

[hiro1030]

I haven't received an email about updating to v.7.3 yet. I have the v.7.1 HD DVD Ultra btw.
Or do you have to ask them?

Also, something is wrong with my program. The register now pop-up window always shows up even after I registered already. I think I have registered at least 10 times so far lol. And when I play some DVDs, Chinese subtutles shows up at the beginning even though my settings are English and no subtitles.

[SlyFox 1]

I haven't received an email about updating to v.7.3 yet. I have the v.7.1 HD DVD Ultra btw.
Or do you have to ask them?

Also, something is wrong with my program. The register now pop-up window always shows up even after I registered already. I think I have registered at least 10 times so far lol. And when I play some DVDs, Chinese subtutles shows up at the beginning even though my settings are English and no subtitles.
I think the new version will fix all those issues.:agree:

[hiro1030]

And one more thing...Even regular DVD playback is not as smooth as WinDVD8 Platinum. Somewhat very slightly jerky every 3-4 min. I have both programs installed on Vista Premium. I wonder if they conflict each other.

[SlyFox 1]

And one more thing...Even regular DVD playback is not as smooth as WinDVD8 Platinum. Somewhat very slightly jerky every 3-4 min. I have both programs installed on Vista Premium. I wonder if they conflict each other.
That I cannot say, the only players I have installed are WMP11, Showtime and Cyberlink. :confused:

[hiro1030]

I think the new version will fix all those issues.:agree:

Thank you SlyFox 1! I clicked on the update (upgrade?) button on the PowerDVD GUI, but nothing happened.

[hiro1030]

I'm going to check their web site to see if v.7.3 is available for download.

[wdgoldstein]

I have it already. Its the real deal. V7.3.:clap:

Can you PLEASE tell us where we can download it? It is not available in the Patch area at cyberlink.

[SlyFox 1]

It will be available very soon.:clap:
http://forum.slysoft.com/attachment.php?attachmentid=103&stc=1&d=1173144757

[wdgoldstein]

I think the new version will fix all those issues.:agree:

When PowerDVD install to Vista there is a directory it creates that can be removed to fix the register problem. But damned if I remember which it is as I deleted it on my system. If you send along the names of the subs under powerdvd I will spot it and reply.

[Rangerw]

I have the new version. You may do what I did to get it:

Do a support form at cyberlink and use this:

PDVD-HD Ultra 7.1
Heart: Alive in Seattle hd-dvd.
Crashes when trying to play. No
playback at all.

Internal Error E9040204

"The error code is undefined."

Contact http://support.gocyberlink.com.
-----

They got back within 2 hours with download instructions for the new version
Still can't rip it even with new version of AnyDVD HD.

[Charlie]

Why send a ticket though this should be availible. I want to buy it but not if that makes me buy send a ticket then get the so called patch.

[SlyFox 1]

Why send a ticket though this should be availible. I want to buy it but not if that makes me buy send a ticket then get the so called patch.
It is probably available now if you buy it. I doubt they will send the older version. This should be available now, if not very very soon.:clap:

[wdgoldstein]

It is probably available now if you buy it. I doubt they will send the older version. This should be available now, if not very very soon.:clap:

Have you tested this with Superman Returns? Can you access menus?, Turn off subtitles, pause and minimize the programs?, View features. I have been unable to do any of thes things with the current release while the disc works perfectly in my stand alond Toshiba HD-A2

[Charlie]

It is probably available now if you buy it. I doubt they will send the older version. This should be available now, if not very very soon.:clap:

That's what I was thinking too. Thanks

[SlyFox 1]

Have you tested this with Superman Returns? Can you access menus?, Turn off subtitles, pause and minimize the programs?, View features. I have been unable to do any of thes things with the current release while the disc works perfectly in my stand alond Toshiba HD-A2
Yes.:clap:

[wdgoldstein]

Yes.:clap:

Under those circumstances they should release the Beta as a general BETA release to all those who want it. Put it on their patch download page with a disclaimer that this is BETA software and not fully tested but does address many of the issues brought up by registered users. That way they can expand the Beta and get sufficient testing by those who have screamed the loudest.
1. It tells Ultra users that they have not been forgotten.
2. It provides some needed fixes to users who have major problems.
3. It broadens the Beta to encompass actual users not only "Beta Testers" having worked in QA with Symantec I can assure you this would benefit the program. Programmers often are the worst testers.
4. Most of us would stop flaming Cyberlink.

[Octavean]

I think its obvious that Cyberlink has specific issues that they think they need to deal with before they can release the 7.3 version as a patch,…..which has caused the delayed.

As I said before, many of the Power DVD “patches” are not really patches at all but rather the full program itself with a modified install program. The modified install program requires a qualifying previous installed version to upgrade from be present. The modified install program might do other things as well such as check for known compromised keys to prevent unauthorized use,…..maybe.

Releasing any other version in the “wild” other then the “patch” version for FREE download would probably allow just about anyone with a key to install it. This is probably part of the reason that they are checking the validity of each user they send it to so carefully. Once they have the “patch” version up they will likely feel that they have done all they can do to safeguard their product and maximize profit.

[wdgoldstein]

I left a bug ticket at 6:00pm pacific time yesterday and have not had a reply as of 8:36AM. My experience is that replys only come early AM as they seem to work on an asian time zone.

[hiro1030]

I left a bug ticket at 6:00pm pacific time yesterday and have not had a reply as of 8:36AM. My experience is that replys only come early AM as they seem to work on an asian time zone.

Same here. I think it's about 3 A.M. over there.

Anyway, SlyFox 1 mentioned it should be available very soon, so I'm just going to wait.

[sfoster4]

I sent Cyberlink my invoice number and they sent me the same stinking reply the left the first time. I have sent the the invoice number and and a copy of their own invoice. Hopefully these clowns will stop stalling and send me the link to 7.3. I've always had a low tolerance for bullshit.

[Fireball]

I left a bug ticket at 6:00pm pacific time yesterday and have not had a reply as of 8:36AM. My experience is that replys only come early AM as they seem to work on an asian time zone.

Yes they are in Taiwan which I think is GMT+7 and with your PST being GMT-8 you are definitely going to run into time zone problems with that 15 hour difference :) Sometimes the Internet can make things real fast, but.... Hehehe!

[wdgoldstein]

Yes they are in Taiwan which I think is GMT+7 and with your PST being GMT-8 you are definitely going to run into time zone problems with that 15 hour difference :) Sometimes the Internet can make things real fast, but.... Hehehe!

Rec'd a download link around 3:30PM today. YEA! just about to give it a test on Superman Returns my worst disc under 7.2

[SamuriHL]

I put in a support ticket a little while ago. We'll see if and when I get a reply. I'd like to see if PowerDVD Ultra 7.3 fixes any of the issues I've been having.

[sfoster4]

Ok I got the link, downloaded and installed. First I played Caddyshack on my HD-DVD Xbox drive. It played fine. Next I tried to play Crank on my Sony Blu-ray drive, It froze. I rebooted and it played fine. Initially I would say they have a problem switching between the two.:confused:

[SlyFox 1]

Rec'd a download link around 3:30PM today. YEA! just about to give it a test on Superman Returns my worst disc under 7.2
Dearwdgoldstein:
I happy you got it. Congrats. Its nice to see both BD and HD tabs in the settings finally right.:D
Slyfox 1:clap:

[hiro1030]

Yes! I have also just received the download link about 45 min ago!:)

[SamuriHL]

Still haven't received anything but I only put in a support ticket a little while ago. I may not hear from them until tomorrow. I really hope this version helps with Vista...

[guile]

Dearwdgoldstein:
I happy you got it. Congrats. Its nice to see both BD and HD tabs in the settings finally right.:D
Slyfox 1:clap:

I got it myself. I guess it's time to play with it:D

g

[wdgoldstein]

Dearwdgoldstein:
I happy you got it. Congrats. Its nice to see both BD and HD tabs in the settings finally right.:D
Slyfox 1:clap:

As far as I am concerned 7.3 makes 7.2 look GOOD. Insert Superman Returns. Player starts, NO AUDIO. Audio normally uses S/PDIF to a surround receiver. Now silence and the "Digital Input" light on the receiver keeps flashing rather than stays steady (this does NOT happen with standard DVD's even with this build.) Hit "N" key to skip HD is good for you crap and get too feature...no effect. Hit both up arrow and right arrow in attempt to pop up iHD menue. No effect. Click on screen with mouse to make sure program window is active. Program crashes and closes.

I then brought up a streaming audio for a radio station I listen to often to verify that the sound is working. Player advises that the streaming driver from MS is not present (It was working fine till I installed 7.3). Reinstall streaming driver from MS and radio works fine. Close stream audio and restart 7.3. System tells me I do not have required equipment. Reboot.

Went through the exact same sequence again with exact same results except that this time streaming audio works (install must kill it) and 7.3 doesn't tell me I do not have the right equipment. Still no audio for HD and still crashes with a mouse click. I am NOT impressed or optimistic.

[SlyFox 1]

As far as I am concerned 7.3 makes 7.2 look GOOD. Insert Superman Returns. Player starts, NO AUDIO. Audio normally uses S/PDIF to a surround receiver. Now silence and the "Digital Input" light on the receiver keeps flashing rather than stays steady (this does NOT happen with standard DVD's even with this build.) Hit "N" key to skip HD is good for you crap and get too feature...no effect. Hit both up arrow and right arrow in attempt to pop up iHD menue. No effect. Click on screen with mouse to make sure program window is active. Program crashes and closes.

I then brought up a streaming audio for a radio station I listen to often to verify that the sound is working. Player advises that the streaming driver from MS is not present (It was working fine till I installed 7.3). Reinstall streaming driver from MS and radio works fine. Close stream audio and restart 7.3. System tells me I do not have required equipment. Reboot.

Went through the exact same sequence again with exact same results except that this time streaming audio works (install must kill it) and 7.3 doesn't tell me I do not have the right equipment. Still no audio for HD and still crashes with a mouse click. I am NOT impressed or optimistic.
I am sorry to hear you are having problems. Did you ever post the specifcation of your computer. Your CPU and other thing have to be up to spec for all these feature to work with this and 7.2. I am sure we can get it sorted.;)

[guile]

As far as I am concerned 7.3 makes 7.2 look GOOD. Insert Superman Returns. Player starts, NO AUDIO. Audio normally uses S/PDIF to a surround receiver. Now silence and the "Digital Input" light on the receiver keeps flashing rather than stays steady (this does NOT happen with standard DVD's even with this build.) Hit "N" key to skip HD is good for you crap and get too feature...no effect. Hit both up arrow and right arrow in attempt to pop up iHD menue. No effect. Click on screen with mouse to make sure program window is active. Program crashes and closes.

I then brought up a streaming audio for a radio station I listen to often to verify that the sound is working. Player advises that the streaming driver from MS is not present (It was working fine till I installed 7.3). Reinstall streaming driver from MS and radio works fine. Close stream audio and restart 7.3. System tells me I do not have required equipment. Reboot.

Went through the exact same sequence again with exact same results except that this time streaming audio works (install must kill it) and 7.3 doesn't tell me I do not have the right equipment. Still no audio for HD and still crashes with a mouse click. I am NOT impressed or optimistic.

Wow!! Sorry to hear that wd. I have been playing with it for about 10 minutes and all is PERFECT for me. I am running XP though.

g

[wdgoldstein]

I am sorry to hear you are having problems. Did you ever post the specifcation of your computer. Your CPU and other thing have to be up to spec for all these feature to work with this and 7.2. I am sure we can get it sorted.;)

The system is an Intel D945PWM board w/a 3.4 P4D, 3 gig Ram, ATI X1950Pro (HDCP), Intel 7.1 Sound (Sigmatel) with an MS X-Box 360 Drive (along with 2 DVD-RW''s, 6 Internal HDD's 2 USB external HDD's 1.9 TB storage, an ATI X1300 PCI card running monitors 2 & 3. System worked just fine audio and video under 7.2 except for KNOWN PowerDVD Bugs. Audio is handeled by S/PDIF to a pioneer 5.1 receiver via Optical. Monitor is LG 22" HDCP compliant. Quite frankly all here is Top Draw. More than enough power and meets all requirements. Problem is PowerDVD I'm afraid. No wonder they do not put this release in general distribution.

[wdgoldstein]

Wow!! Sorry to hear that wd. I have been playing with it for about 10 minutes and all is PERFECT for me. I am running XP though.

g

Does anyone else run digital optical out to a surround receiver?

[Charlie]

My build I am working on I plan on doing this.

[guile]

Does anyone else run digital optical out to a surround receiver?

Coax from the MB for me.

[wdgoldstein]

Coax from the MB for me.

Is this working for sound with 7.3?

[SlyFox 1]

I think Vista might be the problem, I am also using mine with XP Pro.:confused:

[SamuriHL]

This is NOT encouraging, guys. :) What's going on over there at Cyberlink?! I'm really disillusioned...they usually have such good quality. Not with this software, apparently. :(

[wdgoldstein]

This is NOT encouraging, guys. :) What's going on over there at Cyberlink?! I'm really disillusioned...they usually have such good quality. Not with this software, apparently. :(

I am afraid I must agree with you. I am running Vista with a current Intel Motherboard. The internal sound which is usually excellant will not work either optical digital or analog through audio out. The sound drivers are Sigmatel for Intel and this is the sound system Intel is using for all their High End media systems. 7.1 surround. The driver is the latest from Intel. Worked great with 7.2 but I am afraid they threw even more DRM crap into this version that has killed the sound. The problems with Superman were there with 7.2 which is why I selected it to test 7.3. Program ran stable with Van Helsing (without sound) but that is a step backword not an advance. I think Cyberlink bit off more than they can chew.

At this point I think they should refund all 7 Ultra users their money as they have a product in release for 3 months that does not do what it was advertised to do. My patience is about gone.

[SlyFox 1]

As with all new builds, especially when coinsiding with a new operating sysytem, you would expect some bugs at first as with all software there will be updates and patches. I am not making excusues for them but it takes time to make a software compatible with everyones configuration and when Vista is thrown into the mix, you have a situation where fustrating circumstances happen. :doh:

[SamuriHL]

I am afraid I must agree with you. I am running Vista with a current Intel Motherboard. The internal sound which is usually excellant will not work either optical digital or analog through audio out. The sound drivers are Sigmatel for Intel and this is the sound system Intel is using for all their High End media systems. 7.1 surround. The driver is the latest from Intel. Worked great with 7.2 but I am afraid they threw even more DRM crap into this version that has killed the sound. The problems with Superman were there with 7.2 which is why I selected it to test 7.3. Program ran stable with Van Helsing (without sound) but that is a step backword not an advance. I think Cyberlink bit off more than they can chew.

At this point I think they should refund all 7 Ultra users their money as they have a product in release for 3 months that does not do what it was advertised to do. My patience is about gone.

That is REALLY disappointing. I really don't know what to say. I hope they get some competition soon cause I think that would motivate them. I had high hopes for this software. I bought it a week before my birthday in anticipation of getting my HD-DVD drive and so far my experience with it has SUCKED...even on normal DVD's. It just does NOT like Vista at all. I don't know...I'm with you in losing confidence and patience. That's not a good thing. I would not be recommending this software to anyone at this point in time.

[guile]

I am afraid I must agree with you. I am running Vista with a current Intel Motherboard. The internal sound which is usually excellant will not work either optical digital or analog through audio out. The sound drivers are Sigmatel for Intel and this is the sound system Intel is using for all their High End media systems. 7.1 surround. The driver is the latest from Intel. Worked great with 7.2 but I am afraid they threw even more DRM crap into this version that has killed the sound. The problems with Superman were there with 7.2 which is why I selected it to test 7.3. Program ran stable with Van Helsing (without sound) but that is a step backword not an advance. I think Cyberlink bit off more than they can chew.

At this point I think they should refund all 7 Ultra users their money as they have a product in release for 3 months that does not do what it was advertised to do. My patience is about gone.

Sorry man but I have to agree that it's on the Vista side. I refuse to run that on any of my main machines at this time. I WILL play with it but my curiosity has not been peaked to be honest.

g

[SamuriHL]

Sorry man but I have to agree that it's on the Vista side. I refuse to run that on any of my main machines at this time. I WILL play with it but my curiosity has not been peaked to be honest.

g

Yea, well, I'm not convinced it's all Vista's issue. I think PowerDVD Ultra and Vista don't get along well. Who's to blame? I don't know yet, but, irregardless, the situation is intolerable. It NEEDS to be fixed asap as far as I'm concerned.

[wdgoldstein]

Sorry man but I have to agree that it's on the Vista side. I refuse to run that on any of my main machines at this time. I WILL play with it but my curiosity has not been peaked to be honest.

g

Well if that doesn't suck hind titty. Uninstalled 7.3 and reinstalled 7.2. Now I no longer have audio in 7.2. Will have to use system restore to return to where I was before all this started. SH!!!!!!!!T

[SamuriHL]

Well if that doesn't suck hind titty. Uninstalled 7.3 and reinstalled 7.2. Now I no longer have audio in 7.2. Will have to use system restore to return to where I was before all this started. SH!!!!!!!!T

Ummmmm, that does NOT impress me at ALL!!!!!! For crying out loud, how the hell can they make it WORSE?!!?!?!?!

[SlyFox 1]

This is probably the main reason it is not on their servers yet, it is working fine for me in XP Pro. But I do not doubt that people running Vista are having problems. This is an issue with alot of software, Vista is only out for 60 days, it will take time for all softwares to be competely compatible with it. I feel bad that some of you guys and gals are having problems and I will do my best to see what if anything I can find out about it. The funny thing is that many users of this software in beta had no problems when using internal BD and HD drives. These drives are not available at a reasonable price yet but I am sure all the companys are working hard to produce a product that will live up to its billing. In my personal opinion, I think this is a Vista driver issue. I am still testing as all of you are now and together I think we can find a solution to these issues. Patience is a virtue, this is brand new software, to tell the truth I expected worse.

[wdgoldstein]

[/B]I am still testing as all of you are now and together I think we can find a solution to these issues. Patience is a virtue, this is brand new software, to tell the truth I expected worse.

IMHO Vista was in trade then public beta for over 6 months before release. That is more than enough time for companies like Cyberlink, who are part of the consortium with MS to have a usable product. I am sure the issues are with Vista drivers but so what. IF you buy a new system it will come with Vista, if you get a high end system it most likley have 7.1 digital sound (such as mine) if you are selling software for early adapters you make sure your product will meet thier needs.

Just think about it this way. You make a NEW program, that requires top of the line NEW hardware, you specify NEW drivers, specific VIDEO and AUDIO cards and then you do your testing with an old operating system.

Far as I am concerned that doesn't fly

[SlyFox 1]

IMHO Vista was in trade then public beta for over 6 months before release. That is more than enough time for companies like Cyberlink, who are part of the consortium with MS to have a usable product. I am sure the issues are with Vista drivers but so what. IF you buy a new system it will come with Vista, if you get a high end system it most likley have 7.1 digital sound (such as mine) if you are selling software for early adapters you make sure your product will meet thier needs.

Just think about it this way. You make a NEW program, that requires top of the line NEW hardware, you specify NEW drivers, specific VIDEO and AUDIO cards and then you do your testing with an old operating system.

Far as I am concerned that doesn't fly
I cannot agree with you more, but tell me, as of now how many people are using Vista and how many are using XP? I think the results will show that a new program (that I agree it should work with both systems, I agree with you completely), would get more bad feedback from XP users than Vista users, I am not saying this is an excuse or they even knew this was an issue, I tested on XP , others tested on Vista, I do not know their findings with Vista. But you also have to take into consideration incompatible programs that are installed on peoples systems. This will take time to figure out, its been that way with software since its inception and will not change. There are just to many variables to take into consideration to have a perfect product in a short amount of time.

[hiro1030]

Now, I'm afraid of installing 7.3 since I'm using Vista. I could install it on XP since I'm running a dual-boot setup. But, then I have to transfer AnyDVD HD to XP from Vista also. If I do so, I also have to transfer ConeDVD and CloneCD to XP. Geez....

BTW, the size of 7.3 is 88.3MB instead of 130MB (7.1).

[SlyFox 1]

Now, I'm afraid of installing 7.3 since I'm using Vista. I could install it on XP since I'm running a dual-boot setup. But, then I have to transfer AnyDVD HD to XP from Vista also. If I do so, I also have to transfer ConeDVD and CloneCD to XP. Geez....

BTW, the size of 7.3 is 88.3MB instead of 130MB (7.1).
Thats probably because of the cynergys between BluRay and HD merged into one Edition.:agree: 88mbs vs 130mbs

[wdgoldstein]

I cannot agree with you more, but tell me, as of now how many people are using Vista and how many are using XP?

I believe you miss the point. How many people with all the necessary hardware are running Vista compared to XP. I suspect the ratio is closer to 1:2 than it is amoung the general population. As such and with the common sense idea that that ratio will keep slanting towards Vista each day where would you put your greatest efforts. If not for all the DRM code installed for XP (as it is already built into Vista itself) Cyberlink could just pass audio and video on to windows and not have to deal directly with these drivers and HDCP compatability.

I am not new when it comes to software or testing. I worked on development for Norton Utilities 6, 7 & 8 back in the days of DOS 5 & 6 and Windows 3.1. Granted we lived in a simpler hardware world with a stable OS but we tested the HELL out of a new product before it went to Beta. We tested with DOS back to ver. 3.0 and even with Beta's of what would become Windows 95. Our belief then was that if it is on the market our product better work with it. Too bad that today Slysoft is one of the few companies that still seems to have that philosophy. Their stuff always works and I have NEVER had a blue screen with any product they have released or put into Beta. Damn but I wish they would develop a DRM free HD/BD/SD player.

Think James and Peer would like to give that a go? They've got half of it already in AnyDVD/HD.

[SamuriHL]

Well, I just got the download link sent to me. I'll give it a try tonight when I get home from work. Here's hoping things improve...

[James]

Well, I just got the download link sent to me. I'll give it a try tonight when I get home from work. Here's hoping things improve...

Be careful, from what I've heard the new version breaks ReClock... :(

[guile]

IMHO Vista was in trade then public beta for over 6 months before release. That is more than enough time for companies like Cyberlink, who are part of the consortium with MS to have a usable product. I am sure the issues are with Vista drivers but so what. IF you buy a new system it will come with Vista, if you get a high end system it most likley have 7.1 digital sound (such as mine) if you are selling software for early adapters you make sure your product will meet thier needs.

Just think about it this way. You make a NEW program, that requires top of the line NEW hardware, you specify NEW drivers, specific VIDEO and AUDIO cards and then you do your testing with an old operating system.

Far as I am concerned that doesn't fly

Bud, I'm not disagreeing with you here. It SHOULD be fixed a.s.a.p. but Vista has MANY issues (ESPECIALLY on the Audio driver side), so I just don't get why you are so surprised. Even if it is a combo of Powerdvd and Vista not getting along, it shouldn't surprise you.

g

[SamuriHL]

Be careful, from what I've heard the new version breaks ReClock... :(

That won't hurt my laptop as I'm running Vista Ultimate. ReClock doesn't work with it anyway. I just want to see if they've fixed any of the stupidity I've seen on Vista...and I'm not even talking about with HD-DVD!! But, for XP users using ReClock, that is most definitely NOT welcome news... :(

[Charlie]

Reclock is only effective to PAL users correct?

[SamuriHL]

Bud, I'm not disagreeing with you here. It SHOULD be fixed a.s.a.p. but Vista has MANY issues (ESPECIALLY on the Audio driver side), so I just don't get why you are so surprised. Even if it is a combo of Powerdvd and Vista not getting along, it shouldn't surprise you.

g

I agree...I'm not really SURPRISED that they're having issues...more annoyed than anything. The problem I have here is that Cyberlink doesn't even seem to be acknowledging the issues with Vista. They could at least put up a notice on their website that "yea, hey, Vista owners...you're screwed." But they won't do that because they don't want to turn potential customers away. That, I think, is the real problem...how Cyberlink is handling the issues. It's one thing to have bugs. Quite another to ignore customers that are having the issues.

[hiro1030]

Be careful, from what I've heard the new version breaks ReClock... :(

James,
Thanks for the heads up. I downloaded 7.3, but I haven't installed that yet.

[hiro1030]

Reclock is only effective to PAL users correct?

Oh, I see... thanks for the info Charlie.

[James]

Reclock is only effective to PAL users correct?

Not at all. It can eliminate 3:2 pulldown judder on NTSC DVD discs and Blu-ray / HD DVDs (Blu-ray & HD DVDs are currently encoded "NTSCish" with 23.98fps in PAL countries, too).

[James]

Oh, I see... thanks for the info Charlie.
Charlie is wrong. :disagree:

[hiro1030]

Charlie is wrong. :disagree:

Thanks James. I'm not going to install 7.3.

[Charlie]

What when did this happen? Me wrong? :D

Thanks for the heads up on this. From what I seen it mainly dealt with PAL or NTSC in the oppisite country but I see I need to read more now. :D

[hiro1030]

As I mentioned earlier, I have WinDVD 8 Platinum also. I hope they will release a stable HD DVD & Blu-ray playback upgrade version very soon.

[wdgoldstein]

Bug Report Ultra ver. 7.3 HD-DVD (BD not tested)
The build of 7.3 that you provided yesterday appears in some ways to be even more buggy that 7.2. I am running Vista Ultimate (official release) on an Intel D945PWM motherboard with the onboard Sigmatel 7.1 sound feeding via Optical S/PDIF into a pioneer Surround receiver. Under 7.2 sound works perfectly. Under 7.3 “Digital Input” light on receiver flashes continually and there is no sound. Changing the system and Ultra 7.3 over to Analog all I get is a burst of sound every 2 seconds or so lasting for a fraction of second. The sound driver being used is the latest provided by Intel. Testing with Superman Returns, the same problems arise as with 7.2 I have no access to menus hence cannot change anything nor can I select scenes, soundtrack, special features, etc. This is unchanged. Clicking the mouse on the screen in this film the player crashes and closes while Vista looks for a fix to the problem. This did not happen in 7.2. Pausing the film and minimizing causes the program to crash and close as described above.
Testing with Von Helsing menus are available but sound problems are as above. Video playback is jerky despite having a very powerful system. (3.4gig P4D w/3 gig Memory, ATI X1950Pro w/512 via PCIe).
Latest release of BD/HD advisor misreads available memory reporting 2048mb while Windows reports 3070mb. Latest version of advisor lists graphics driver as 8.342.0.0 which I believe is correct (I have the latest ATI Catalyst 7.2 installed) yet gives a RED dot on graphics Card Driver. Monitor lists as Non-HDCP compliant yet the monitor and card are both HDCP certified (LG L226W). Previous build 7.2 and previous Advisor gave all green lights.
All in all it appears from your latest builds that the product is getting worse not better.

[SlyFox 1]

As I mentioned earlier, I have WinDVD 8 Platinum also. I hope they will release a stable HD DVD & Blu-ray playback upgrade version very soon. Have you seen any plugins for WinDVD8 as of yet? I would be interested. Thanks Hiro1030.:agree:

[Octavean]

As I mentioned earlier, I have WinDVD 8 Platinum also. I hope they will release a stable HD DVD & Blu-ray playback upgrade version very soon.

Have you seen any plugins for WinDVD8 as of yet? I would be interested. Thanks Hiro1030.:agree:

As I have said before Intervideo is "supposedly" going to release a ~$30 HD DVD / BD upgrade pack for existing versions of WinDVD 8 this quarter (unless it gets delayed again).

Also note, the demonstration in the video review shows that they are using WinDVD 8 Gold edition which may indicate a cheaper path then anything Cyberlink currently has to offer:

http://www.pcmag.com/article2/0,1895,2074264,00.asp

[hiro1030]

Have you seen any plugins for WinDVD8 as of yet? I would be interested. Thanks Hiro1030.:agree:
You are welcome SlyFox.:)
No, I haven't. I have been checking their website everyday lol....Maybe I should contact their support since I'm a registered WinDVD 8 Platinum user.

[guile]

I agree...I'm not really SURPRISED that they're having issues...more annoyed than anything. The problem I have here is that Cyberlink doesn't even seem to be acknowledging the issues with Vista. They could at least put up a notice on their website that "yea, hey, Vista owners...you're screwed." But they won't do that because they don't want to turn potential customers away. That, I think, is the real problem...how Cyberlink is handling the issues. It's one thing to have bugs. Quite another to ignore customers that are having the issues.

I hate to tell you, but I'm not at all surprised by Cyberlink. They are HORRIBLE! Although they do produce a decent player, it is full of bugs and we are usually beta testers without even knowing it:p

g

[hiro1030]

I just emailed InterVideo and told them to just take your time and release a better program then PowerDVD.

[SamuriHL]

I hate to tell you, but I'm not at all surprised by Cyberlink. They are HORRIBLE! Although they do produce a decent player, it is full of bugs and we are usually beta testers without even knowing it:p

g

I'm used to that...I run Windows, after all. :D However, their support hasn't been overly good. Just tell the users "yea, hey, we got problems and we're working on fixing it." That'd keep me more or less happier than I am right now. I'd love to know why when I installed the new build it says 7.2 instead of 7.3...wtf is that all about?! And yes, I did an uninstall of the previous version. I never had 7.2 installed as I don't have a freaking BluRay drive. Grrr. This isn't even beta quality IMO...not yet anyway.

[johnk]

I have PowerDVD Ultra HD DVD edition and AnyDVD HD. Vista recognizes my Xbox 360 HD DVD player, but PowerDVD Ultra won't recognize it. I only get the sound.
I'll check other thread about this issue.


I have the exact same problem!

I'm using XP Pro SP2 on an AMD 4800 X2 with 2GB of RAM and an NVidia 8800GTX (with latest drivers from November). I'm using the XBOX HD DVD drive.

I'm running in single-monitor mode, and have tried 2 different HDCP monitors (Dell 2407 and Westinghouse LVM-47W1) over DVI.


First PDVD would crash as soon as it started playing. Then after a week emailing their tech support (in India, of course, and they take 2-3 days for each reply!!), I got a beta version of PDVD that does not crash.

Now I can play an HD DVD (only have one so far - King Kong that came with the drive... not getting more until it's working) in the title screen and for the legal screens, but as soon as the film starts I lose all video and just have audio.

It doesn't matter whether AnyDVD is loaded.

Their crappy BD/HD Advisor software shows a green light for everything but the HD DVD drive, but of course it is present (or how would I be playing even the audio portion of the film?!!). And actually when I run the Advisor on another PC with the same HD DVD drive, it says that is present (but that PC has other issues to make it unusable... much too slow CPU/video card).

Where I'm at now is waiting the last 5 days to hear back from tech support after sending them all the logs and screenshots they asked for. They are just incompetent. They obviously just outsourced everything to India and don't give a crap. I am thinking of having my credit card company cancel the charge, since Cyberlink gives no other recourse (and I'm sure their $20+ phone support would be abolutely useless, and then I'd just be even angrier).


Argh!!!!!!!


Sigh... I only wish Theatertek could get an HD version out before too long.

[johnk]

Yea, well, I'm not convinced it's all Vista's issue. I think PowerDVD Ultra and Vista don't get along well. Who's to blame? I don't know yet, but, irregardless, the situation is intolerable. It NEEDS to be fixed asap as far as I'm concerned.


I don't have Vista (I'll never install that wretched steaming slop of sewer-filth that thinks it is Mac OS, until it is absolutely forced down our throats), and PDVD plays no video for me on XP SP2 (just audio).

[Wizatron]

I agree...I'm not really SURPRISED that they're having issues...more annoyed than anything. The problem I have here is that Cyberlink doesn't even seem to be acknowledging the issues....

I too have had issues with the PowerDVD software.
I have had better luck with Nero Showtime V7.xx

PowerDVD seems to work sometimes and not others, very buggy.

[KoRn]

I too have had issues with the PowerDVD software.
I have had better luck with Nero Showtime V7.xx

PowerDVD seems to work sometimes and not others, very buggy.

I agree. Cyberlink sucks.

[Octavean]

I too have had issues with the PowerDVD software.
I have had better luck with Nero Showtime V7.xx

PowerDVD seems to work sometimes and not others, very buggy.

Wizatron,….

Are you trying to say that Nero Showtime V7.xx can play HD DVD or BD movie titles??? The reason I ask is it sure seems like that’s what you’re saying but as far as I know Nero Showtime cannot do this.

If you are indeed asserting that Nero can indeed do this please post a version number and linkage to where you got it!!!

Here is the error message I get when using Nero 7.7.5.1 in Demo mode:


“Functionality not available
Missing features: HD-DVD Video
Nero 7 Demo can not perform the requested action as this functionality is currently not supported by Nero.”

I have a full version of Nero 7 Ultra Enhanced version but I still have time on the Demo mode and didn’t see much of a reason to go to the full mode yet.

Anyway, if you have Nero Showtime working with HD DVD,…..details man,…we need details!!!!

BTW, FYI, Nero 7.7.5.1 uses Nero ShowTime version 3.5.3.2.

[wdgoldstein]

Well after posting my scathing bug report yesterday, this morning I went to the Intel site and found they had posted a newer Sound driver for Vista than when I had last checked. I installed this driver (I could not tell any differance between the two as my sound had been perfect in all by PowerDVD ultra 7.3 before the update) then I installed 7.3 again. Wonder of Wonder, the digital output via S/PDIF optical now works and I have sound in PowerDVD Ultra 7.3.

The problems mentioned with Superman Returns and the BD advisor remain but at least I can watch movies in this release. It rather shocks me that since Superman Returns is one of the biggest HD-DVD releases and in that they must be aware of the problem since I have seen many posts here as well as on their forums about it, not to mention my own tech support notes going back to January, that this hasn't been addressed but at least the player seems to now work as well as 7.1 for me. I do not have a BD drive so I can't check that aspect of the program out.

Whatever the case the sound problem appears to have been mine for not upgrading to the latest Vista driver rather than Cyberlinks. One interesting factor though is that Cyberlink no longer sees my HDCP compliant video card and monitor I can only use the product with AnyDVD/HD loaded else the player program reports that I don't have the right equipment. Credit where Credit is due.

[SlyFox 1]

Well after posting my scathing bug report yesterday, this morning I went to the Intel site and found they had posted a newer Sound driver for Vista than when I had last checked. I installed this driver (I could not tell any differance between the two as my sound had been perfect in all by PowerDVD ultra 7.3 before the update) then I installed 7.3 again. Wonder of Wonder, the digital output via S/PDIF optical now works and I have sound in PowerDVD Ultra 7.3.

The problems mentioned with Superman Returns and the BD advisor remain but at least I can watch movies in this release. It rather shocks me that since Superman Returns is one of the biggest HD-DVD releases and in that they must be aware of the problem since I have seen many posts here as well as on their forums about it, not to mention my own tech support notes going back to January, that this hasn't been addressed but at least the player seems to now work as well as 7.1 for me. I do not have a BD drive so I can't check that aspect of the program out.

Whatever the case the sound problem appears to have been mine for not upgrading to the latest Vista driver rather than Cyberlinks. One interesting factor though is that Cyberlink no longer sees my HDCP compliant video card and monitor I can only use the product with AnyDVD/HD loaded else the player program reports that I don't have the right equipment. Credit where Credit is due.
Dear wdgoldstein:
I knew you would find a way around your issue. I just had that feeling. I am very happy you got this working and I am sure if their are other issue you will figure them out or Cyberlink will fix the issue. Good job.:clap:

[wdgoldstein]

Dear wdgoldstein:
I knew you would find a way around your issue. I just had that feeling. I am very happy you got this working and I am sure if their are other issue you will figure them out or Cyberlink will fix the issue. Good job.:clap:

The BD advisor and non-HDCP compatible problem is due to a Big Screen I have connected that mirrors the main monitor. If I disable it both 7.3 and BD advisor work properly. Again thanks to AnyDVD/HD I do not have to do this