View Full Version : I wonder why he didn't ask us first?
Frank
24th January 2009, 14:41
Customer can't register:
"I have called both Dell and Microsoft's tech support and they were both unable to install the registration key following the steps located on the licensing email."
Finally he opened a ticket and I noticed he was trying to register CloneDVD with his purchased CloneDVD mobile key.
Hawk
24th January 2009, 15:29
I wonder why he didn't ask us first?
I guess we will never know what his motive was. :)
DrinkLyeAndDie
24th January 2009, 17:06
I guess we will never know what his motive was. :)
Possibly simple confusion and a person who isn't tech savvy. Believe it or not there are people who confuse the two products including people that I deal with on a daily basis. :doh:
Having the names be so similar yet from two different companies makes sense in ways but also leads to confusion in others.
As for asking Dell and Microsoft for help, that just goes to show how tech savvy they are. Not everyone is.
Fernando
24th January 2009, 17:08
What Microsoft tech support escalation level did he reach?
Charlie
24th January 2009, 22:18
What Microsoft tech support escalation level did he reach?
We can offer you Windows for dummies book at a discounted price of 49.99 plus tax and shipping costs :)