my trial period has expired

[OscarT]

Unfortunately it doesn't fix the problem that some of us are having that appears to be related to the early daylight savings switch in the US. I've emailed support and posted in the "Purchase and license keys (http://forum.slysoft.com/forumdisplay.php?f=37)" forum with no replies from either. Someone else posted they had emailed support and were given a fix. However they did not indicate what the fix is and nobody else has stepped forward. I've been a registered owner of AnyDVD for over 3 years now and this lack of reply in both email and the forums is getting a bit frustrating.:(

BTW, I have read numerous messages about including your serial number in emails to support. Well, if the program refuses to run with the "your trail period has expired" error message there is no way to get your serial number. I did include a copy of the email from my original order when I emailed support with the hope it had enough information to prove my ownership but if I hadn't kept a copy of that over 3 year old email I would have been out of luck.

Sorry to have hijacked this thread but I've always received prompt responses from Slysoft in the past and hoped this might get someone's attention.

Thanks,
Oskar

[mike20021969]

...I've emailed support...with no replies from either. i thought e-mail support was only for the first year after purchase???

[Webslinger]

Well, if the program refuses to run with the "your trail period has expired" error message there is no way to get your serial number.

http://forum.slysoft.com/showthread.php?t=196

https://secure.slysoft.com/img/anydvd_serial.gif

At the very least, give your original order information.

[bjproc]

At the very least, give your original order information.

but not on this forum, to slysoft support :doh:

[Webslinger]

but not on this forum, to slysoft support :doh:

Yes, I meant in the email to slysoft . . .

[SlyFox 1]

Unfortunately it doesn't fix the problem that some of us are having that appears to be related to the early daylight savings switch in the US. I've emailed support and posted in the "Purchase and license keys (http://forum.slysoft.com/forumdisplay.php?f=37)" forum with no replies from either. Someone else posted they had emailed support and were given a fix. However they did not indicate what the fix is and nobody else has stepped forward. I've been a registered owner of AnyDVD for over 3 years now and this lack of reply in both email and the forums is getting a bit frustrating.:(

BTW, I have read numerous messages about including your serial number in emails to support. Well, if the program refuses to run with the "your trail period has expired" error message there is no way to get your serial number. I did include a copy of the email from my original order when I emailed support with the hope it had enough information to prove my ownership but if I hadn't kept a copy of that over 3 year old email I would have been out of luck.

Sorry to have hijacked this thread but I've always received prompt responses from Slysoft in the past and hoped this might get someone's attention.

Thanks,
Oskar
Go this site and follow directions, maybe this will help.
http://support.microsoft.com/dst2007

[OscarT]

http://forum.slysoft.com/showthread.php?t=196

https://secure.slysoft.com/img/anydvd_serial.gif

At the very least, give your original order information.

Not to sound sarcastic but I've been a registered owner of AnyDVD for over 3 years now and I know how to get the serial number AS LONG AS YOU CAN RUN THE PROGRAM. My point was that with the program refusing to run with the "your trail period has expired" error message you can never get the screen above to appear.

BTW, I have included the original order information in 2 emails to support over the last 3 days none of which have been answered. Isn't the email address support@slysoft.com monitored any more? That's the address I've always used in the past for questions and sending IFO files. As for your link above I mentioned that issue in one of the emails to support and requested a new key if by some chance mine had been blacklisted through no fault of mine.

Thanks.

[OscarT]

Go this site and follow directions, maybe this will help.
http://support.microsoft.com/dst2007

Got that update through windows update when it was first released. Downloaded the standalone patch from above and when I ran it I was told it was already done.

I do happen to live in a state that does NOT ever go on DST so I don't know if there might be a glitch in the microsoft patch or AnyDVD that gets confused by that.

Oscar

[SlyFox 1]

Got that update through windows update when it was first released. Downloaded the standalone patch from above and when I ran it I was told it was already done.

I do happen to live in a state that does NOT ever go on DST so I don't know if there might be a glitch in the microsoft patch or AnyDVD that gets confused by that.

Oscar
It was just a shot in the dark, just trying to help. My computer automaticly adjusted to Daylight savings time with no glitches, maybe the problem is in a different time zone.:(

[irackmup8]

If i am doing this wrong i am sorry, I just registerd. My trial is over but i bought it before the end so i don't know if i have to do anything or not. HAPPY ST. PATTIES DAY TO ALL!!!:)

[Webslinger]

If i am doing this wrong i am sorry, I just registerd. My trial is over but i bought it before the end so i don't know if i have to do anything or not. HAPPY ST. PATTIES DAY TO ALL!!!:)

http://forum.slysoft.com/showthread.php?t=732