Audio Sync Problems [Archive]

cybacat

30th January 2007, 06:01

Hi,

I - like many here - have been really impressed with the products released by SlySoft, with the ease of use of the programs themselves and the very regular updates that are released.

However, I too am having trouble with syncing audio when ripping DVD's to my PSP. I have seen various other forums where others have had similar problems and none seem to have had them resolved.

The sync is only out by a fraction of a second and seems to get better the higher the quality setting - this clearly increases the file size but even at the highest quality output there is still a problem and ANY sync delay is annoying...

Is this a problem with MobileDVD or AnyDVD, and has anyone come up with a solution..?

hornerc

30th January 2007, 12:04

The only movie I have had a problem with is Fast and the Furious: Tokyo Drift. The audio was off by a good bit. i even re ripped it at a higher setting and it did not improve. The backup DVD I made works fine in my pc or my player so it must be a problem with mobile.

TomTiddler

31st January 2007, 19:16

I too am having audiosync issues, but apparently, only with DivX. I ripped a couple of DVDs to iPod format (which stupidly, I thought was also Divx) and they don't appear to have a problem, but two separate disks ripped to DivX are annoyingly out of sync.

Davebur

2nd February 2007, 09:56

I too am also having sync problems recording to an Archos 400. Would be grateful if anyone has a solution or could point me the right direction.

mike20021969

2nd February 2007, 10:49

i stated in another thread that i have recently ripped 50dvds to put on my ipod and the audio is synchronised with the video every time.
(i did however have a problem with an earlier version of clonedvd mobile but that was ages ago-sometime last year-audio and video not synchronised,and it was just on one dvd which i forget which title it was now.i also agree with what is being said regarding audio-even it it the just the slightest bit out with the video it is so annoying.you find yourself watching the characters mouths all the time and cannot concentrate on the film).

MarcusT

2nd February 2007, 13:07

I'm also experiencing audio sync problems (when encoding to DivX, I'm not using any other profiles)... in the short term it's possible to fix this by manual re-interleaving in VirtualDub (with an audio offset worked out via trial and error), but this is far from satisfactory.

Slysoft, please acknowledge and address this problem - CloneDVDMobile is fundamentally flawed in this respect as things stand.

slimf

4th February 2007, 20:30

Thanks for all the posts guys - At least im not the only one having issues.

Audio sync is a big issue - in some of my tests it can be out upto 5 seconds - after hitting pause or rewind and then play again it seems to get closer to being in sync.. but its never quite there.

They really need to fix this issue as audio sync is a huge problem.

slimf

5th February 2007, 18:19

?????????????????????????????????????

cybacat

6th February 2007, 14:35

MarcusT

7th February 2007, 18:53

Deafening official silence so far... Not impressed!

erikottowegner

8th February 2007, 17:22

I seem to be having the same sync problems and if they do not respond and correct a problem which seems to be troubling many I feel that they may loose their relationship with the customer base. It seems that they may not have the best marketing strategy for their products to keep customers only to sell them. But it is still too soon to tell because it might take a while to fix the problem. When I tried the program for 21 days it worked perfectly, now that I have purchased it, it seems to be having problems. But there are many other programs that can encode to mp4, one great, but very slow one is Intervideo DVDcopy, which takes forever but always has great sound and perfect sync. So I will give them a little while to respond before heading over there. Because the time wasted in recoding to get the sound right is the same time it takes to just get it right once with Intervideo. So if anyone is reading please respond and tell us if you are in fact working on the program or not, thank you very much.

MarcusT

8th February 2007, 19:55

Given that SlySoft are still not even bothering to respond or acknowledge the issue, I thought that perhaps we can help ourselves a little...

I've noticed that all the out-of-sync AVIs seem to be preloaded with 500ms (exactly) of audio, and the audio itself just so happens to need an offset of -250ms in VirtualDub to get the sync right. The -250ms was derived through trial and error, so the real offset may actually be ever so slightly more or less, but the ratio of 2:1 seems a little too neat to be coincidence...

Is anyone else having audio problems with the DivX AVI output option? If so, what offset do you need to correct it? If you want to post offsets for other formats please do, but make it very clear which format the offset is for so that we don't get things confused.

mike20021969

8th February 2007, 20:32

although i myself am not experiencing any audio/video sync problems when converting dvd to other mobile formats,i was also gonna say how none of the slysoft team are giving their input to the problems some users are experiencing.

loub555

9th February 2007, 09:53

I am trying clone dvd mobile now and like the ease and the quality, however if they don't fix the audio sinc problem, which I am also having, I won't buy it.
I see moderators on other posts in the dvd mobile forum so they do monitor it. I guess the sync problem is not a priority.

Merlin_AZ

10th February 2007, 14:28

Hi.
Has anyone gotten a response from admin regarding the audio sync issue many of us are having.
I'm ready to hit the "Purchase" button but this is making me hesitate.

MarcusT

10th February 2007, 14:50

I'm evaluating too, but given the total lack of response to this issue (appalling customer service) I'm inclined to spend my money elsewhere... I recommend that you wait until this issue is resolved, if it ever is...

Confed

11th February 2007, 09:04

I have done about 5 movies to avi and Havent had any problems

SlyFox 1

11th February 2007, 10:32

Is anyone from SlySoft monitoring these forums..?

Seems strange to add the feature to the site but ignore the member's posts..!?

Could someone please get back to us about this issue at least to let us know you are aware of the problem and working on it....Yes there are people monitoring these forums, thankyou. I have been busy trying to set up the forums, as you know this forum is brand new, please have some patience, I have reported these problems to the developer but he very busy and will get to ths asap. I am not having these problems but each users experiences are different.
Clone Mobile is also a relatively new product and the developers are contantly working to improve it. I will make sure that one of the techs that can reproduce this problem is notified, I am very sorry I did not get to this sooner but like I said, the forum is still in its infancy and will get better and better. Also tak into account that this is an international forumand sometime immediate requests are hard to fullfill. Thankyou for your time.

MarcusT

11th February 2007, 10:53

Thank you for finally acknowledging the issue, that's all we wanted, we weren't expecting an *immediate* fix. But of course, please keep us informed of updates to this problem. Thanks.

SlyFox 1

11th February 2007, 11:24

Thank you for finally acknowledging the issue, that's all we wanted, we weren't expecting an *immediate* fix. But of course, please keep us informed of updates to this problem. Thanks.
Slysoft has always prided themselves as having the best products and excellent customer support. The people here work day and night to make the products the best they can be. I will keep you all imformed and have a tech look into it. Like I said I am not having any audio sych issues but that does not mean that others are not. There are many factors that come into play here and I will look into all I can, but it has to be reproduced to be fixed. I am in region 1, sometimes audio in different regions can be dubbed, I am just guessing. This could cause a synching issue. Again I am just guessing. Please give me time to sort this. Could someone post the name of a DVD and regions and all other pertainent information please.:agree:

MarcusT

11th February 2007, 11:45

SlyFox 1

11th February 2007, 11:57

SlyFox 1

11th February 2007, 11:58

I'm in region 2, and the problem has occurred with every DVD I've attempted to encode into DivX/AVI (about 10). I'm running CloneDVDMobile v1.1.4.0 by the way, and as I mentioned earlier, the sync seems to be out by about half of the audio preload value (as seen in VirtualDub's Audio Interleaving dialogue).

Not everyone has made it clear whether it's DivX or another encoding option that's giving them problems, perhaps it would help if everyone could state this precisely?
Are you sure you have the framerate set to PAL, not NTSC. Sometimes these problems are in the settings

MarcusT

11th February 2007, 12:01

Are you sure you have the framerate set to PAL, not NTSC. Sometimes these problems are in the settings

Absolutely guaranteed to have nothing to do with it... if it was then one would logically expect the sync to run away over time, but it's absolutely consistent throughout - it's merely offset by approximately 250ms...

SlyFox 1

11th February 2007, 12:10

Absolutely guaranteed to have nothing to do with it... if it was then one would logically expect the sync to run away over time, but it's absolutely consistent throughout - it's merely offset by approximately 250ms...
I was just guessing MarcusT, like I said, I cannot duplicate this, but I do not doubt for 1 second that you are having problems, I am sorry for that, and will my best to have a tech look into this asap. :(

MarcusT

11th February 2007, 12:18

Great, cheers!

dtsig

11th February 2007, 12:50

I'm in region 2, and the problem has occurred with every DVD I've attempted to encode into DivX/AVI (about 10). I'm running CloneDVDMobile v1.1.4.0 by the way, and as I mentioned earlier, the sync seems to be out by about half of the audio preload value (as seen in VirtualDub's Audio Interleaving dialogue).

Not everyone has made it clear whether it's DivX or another encoding option that's giving them problems, perhaps it would help if everyone could state this precisely?

I am in the US (region 1 i think) but have tried dvds from England and china. Also have done with original disks i have used clondDVD disks. I have used a Dell Optiplex, a Gateway and HP Pavillion zd8000 with no problems in sync.
Using XP Pro on all machines. Always using Divx/AVI.

Maybe this will help narrow good vs evil

dtsig

11th February 2007, 12:52

Are you sure you have the framerate set to PAL, not NTSC. Sometimes these problems are in the settings

Shouldn't it be possible for Mobile to 'know' the format and set accordingly after reading the disk?

dtsig

11th February 2007, 12:53

Slysoft has always prided themselves as having the best products and excellent customer support. The people here work day and night to make the products the best they can be. I will keep you all imformed and have a tech look into it. Like I said I am not having any audio sych issues but that does not mean that others are not. There are many factors that come into play here and I will look into all I can, but it has to be reproduced to be fixed. I am in region 1, sometimes audio in different regions can be dubbed, I am just guessing. This could cause a synching issue. Again I am just guessing. Please give me time to sort this. Could someone post the name of a DVD and regions and all other pertainent information please.:agree:

If someone wanted to send me their problem dvd (or even a cloneDVD) I would be happy to try it here on my 3 machines

MarcusT

11th February 2007, 12:55

Shouldn't it be possible for Mobile to 'know' the format and set accordingly after reading the disk?

Exactly, and audio has no concept of FPS anyway, 1 second of audio is simply spread through 1 second of video no matter what the framerate.

SlyFox 1

11th February 2007, 13:10

Exactly, and audio has no concept of FPS anyway, 1 second of audio is simply spread through 1 second of video no matter what the framerate.
Like I said, I am not the delveloper, I am just a Moderator on the forum, I can help with things I can reproduce, but I cannot rewrite the program, maybe it does do this, I do not know. I can do no more than pass on your problems to the delvelopers and let them see if they can help you. Sometime what you think might be easy , is not. The are many different variables that come into play when writing software, and nothing is perfect, all issues will be sorted if possible, that I can promise.

SlyFox 1

11th February 2007, 13:17

?????????????????????????????????????
Please do not make post like this, it is completely uneccessary.:policeman:

Merlin_AZ

11th February 2007, 17:58

I'm having a problem with a Region 1 (USA) DVD.
It was fine with CloneDVD.
With CloneDVDMobile, the completed file audio was slightly behind the video.

Also, some of you mentioned settings options in DVDMobile.
Where are they? I couldn't see any options for it.

cybacat

11th February 2007, 22:22

Thank you SlyFox 1 for coming back to us - sorry for not catching up with this development sooner :p

I am using region 2 and converting to PSP, none of the DVD's I've ripped are dubbed. As MarcusT points out the sync is only out by a fraction of a second and it's really annoying to watch.

I have CloneDVD and have NEVER had a problem.

I'm sure I speak for all when I say that we are very grateful that you are looking into this issue for us :)

dtsig

11th February 2007, 23:07

Peer

12th February 2007, 04:54

Hi Folks,

first of all - sorry, for getting back to you so late, but please understand, that this forum is very new (1 or 2 weeks, right?).
And we're all very busy with a lot of things right now - especially, the development of AnyDVD HD is using up much of our capacity at the moment. So sorry...

Now back to your problems concerning A/V-sync: of course we are aware, that some of you do have such problems.
Trouble is: none of us - this means not one from the slysoft team - has ever been able to reproduce this effect on any PC. Even though the setups are all very different.

We have some 2000 DVDs around for testing. All sorts of regions, NTSC and PAL about 50/50.

I myself have done a lot of testing in this direction and a/v is always 100% sync.

What makes the reproduction more difficult, is that we never got enough information, to really "copy" the exact steps of a user. Our support asked back several times for additional information, like the exact DVD titles that were used and other information, like the installed versions of DivX for playback and so on.
Oddly, this information always remained a secret....
Funny enough, you can see what I mean in this thread. Slyfox 1 posted some posts ago, that it would be helpful to know the DVD titles that are causing this problem. Still there is no one "coming out" with this info... :confused:

Answers like "all DVD titles" are of limited use, as I don't know, what exactly you all have on your shelves.

So please believe me, that we certainly are very much interested in fixing this problem for you. It's simply that so far we aren't able to. Just can't.

Ok, long prelude, let's get to business: can you please gather some information here, including:

DVD titles (including region code or even better: country)
A/V-sync problem observed on what player (type of software player and version of codec in use / or mobile device)
Some info regarding computer hardware might also be helpful, though not really likely - you never know.
The exact settings used in CloneDVD mobile, deinterlacing on/off, quality setting, resolution, ...
Anything I'm not thinking of right nowIf we do manage to reproduce this effect just once, we're a large step closer to a solution.

erikottowegner

12th February 2007, 20:34

Thank you for responding, I hope that you can figure out what is going on, but in any case I just wanted to say that there is some great customer service with this company for being so prompt. The only thought I have is that maybe the problem is with the speed of the computer being used. Someone once told me that could pose a problem. It's just a thought, but maybe it can help. :)

zif

12th February 2007, 20:34

Hi Peer,
I am one that submitted a support tickte for this, i am not sure, but i also run clonedvd on the same pc, not sure if this has an impact but it did conflict at one point.
And nop matter what i do, any output from the mobile version is out of sync.
Any info you need to reporduce this, feel free to ask i will provide.
Funny thing is i have no problems with clonedvd standard, only with the mobile version, i have many codecs installed, any chance that one of thoise library could have a conflict with the mobile version?

Merlin_AZ

12th February 2007, 22:32

Hi peer.
The disk I used was "Air Buddies," 320x180 (Creative Zen Vision), Deinterlace-On, Letterbox zoom-none, USA region 1.

zif

13th February 2007, 22:02

Hi peer.
The disk I used was "Air Buddies," 320x180 (Creative Zen Vision), Deinterlace-On, Letterbox zoom-none, USA region 1.

Try without de interlace, i found it outputted with less synch issue, still off a bit, but not as bad.
Anyway that was the case for me.

Skuzzle-butt

13th February 2007, 23:51

Oddly, this information always remained a secret....
Funny enough, you can see what I mean in this thread. Slyfox 1 posted some posts ago, that it would be helpful to know the DVD titles that are causing this problem. Still there is no one "coming out" with this info... :confused:

It might be useful if there were a 'debug' tool that could be run to produce a text file that would contain the type of information that you require. Something like PCWizard (http://www.cpuid.com/pcwizard.php), but just with information relevant to your needs. Or maybe just a template, like your list but more specific in it's requirements.

Merlin_AZ

14th February 2007, 05:50

Try without de interlace, i found it outputted with less synch issue, still off a bit, but not as bad.
Anyway that was the case for me.
Wouldn't removing the deinterlace make it more compatible for watching on TV than on a mobile device?
Either way, I'll try it with my next transfer.

slimf

14th February 2007, 22:25

Please do make post like this, it is completely uneccessary.:policeman:

At the time I made the post mr policeman YES it was ABSOLUTLY necessary.

I PAID FOR your companies software and it does not work. I emailed your company for support and was told after about 4 days to goto the forums for help.

I then posted in the forums and got NO HELP. This thread has been going for WEEKS before any sort of response was given.

Had I been a non paying client perhaps this was acceptable. BUT IN MY CASE I HAVE PAID AND GOT NO SUPPORT.

zif

15th February 2007, 22:23

Wouldn't removing the deinterlace make it more compatible for watching on TV than on a mobile device?
Either way, I'll try it with my next transfer.

The help for this option mentions it depends on the source, movie versus video DVD, movie does nto need it according to there info.
I went and purchsed DivX encoder no issue with sync, i may stick with that until a fix is issued or foujnd, if anyone from slysoft listensPM me how to get a refund, that would be appreciated, especially since i got no further answer on the email support.

mike20021969

16th February 2007, 07:28

if anyone from slysoft listensPM me how to get a refund, that would be appreciated, especially since i got no further answer on the email support.
as all slysoft products are try b4 u buy,you will not get a refund (because you have got the keys for the products and you probably would continue using them even if you did get a refund).

Peer

16th February 2007, 09:25

Hi peer.
The disk I used was "Air Buddies," 320x180 (Creative Zen Vision), Deinterlace-On, Letterbox zoom-none, USA region 1.

Hi Merlin,

I read your input here some days ago - unfortunately, I couldn't find that particular disc in our archives. Thanks for your input, anyway.

Sure, I can order this one too, I just thought, I'd just wait for all the billions of other title-postings in this forum to come, which would be alot faster.
Couldn't have been more wrong.

So, all you others, I'm referring to this post of mine:
http://forum.slysoft.com/showpost.php?p=8801&postcount=37

Instead of constantly complaining about not getting help, please help us to help you. We're just sitting here and waiting to do what we can.

All we need is a 100% step-by-step instruction how we can reproduce your problem. So far I still haven't seen any A/V-sync problem with CloneDVD mobile output myself, you all can imagine that this makes it hard as hell to solve it...

zif

16th February 2007, 23:27

Hi Merlin,

I read your input here some days ago - unfortunately, I couldn't find that particular disc in our archives. Thanks for your input, anyway.

Sure, I can order this one too, I just thought, I'd just wait for all the billions of other title-postings in this forum to come, which would be alot faster.
Couldn't have been more wrong.

So, all you others, I'm referring to this post of mine:
http://forum.slysoft.com/showpost.php?p=8801&postcount=37

Instead of constantly complaining about not getting help, please help us to help you. We're just sitting here and waiting to do what we can.

All we need is a 100% step-by-step instruction how we can reproduce your problem. So far I still haven't seen any A/V-sync problem with CloneDVD mobile output myself, you all can imagine that this makes it hard as hell to solve it...

Hmmm step by step is simple just rip it, it produces out of sync output, if you don;t believe it, i can send you the output file.
there is nothing special i do, no matter the setting it is out of synch for all output, why i don't know. So there you have it a step by step way to reproduce it, unfortunately it will not bring you closer to a solution, since i doubt it is the options we select that is the issue(tried all Achos ones, plus custom DivX), it has to be some setup or conflicting component, what beats me.

metajasr

17th February 2007, 02:22

erikottowegner

19th February 2007, 08:47

You (slysoft) contacted me and I sent you the steps, I haven't heard any type of confirmation back yet. Please tell me if you needed more info and I would be more than glad to help you recreate it. But I also have the feeling that it might be the computer. Anyway good luck.

aconservative

20th February 2007, 09:31

I too am having audio/video sync issues with the Pink Floyd - Pulse DVD. I ripped AC/DC Live at Donington with no issues along with some other titles. I used the typical rip settings (basically clicked on the middle box then clicked next).

dtsig

20th February 2007, 10:20

Peer

20th February 2007, 12:40

if you don;t believe it, i can send you the output file.

I certainly believe you, that's not the point, never said that.
But, you know what?
Do just that: send an example to
support AT slysoft DOT com
and add that the file be forwarded to me. Maybe that get us somewhere...

zif

20th February 2007, 20:03

I certainly believe you, that's not the point, never said that.
But, you know what?
Do just that: send an example to
support AT slysoft DOT com
and add that the file be forwarded to me. Maybe that get us somewhere...

Ok will do, will do a fraction of W of the W, no point sending a whole file, do i refer to someone/something in the subject?

drake_is

21st February 2007, 14:38

I'm having out of sync issues when converting to PSP. I didn't try any other mobile device conversions. The audio seems to be about 4 to 6 frames slow. it also seems slower when using the deinterlace on. It's out of sync on all qualities. I'm working on a dell inspiron 9300 celeron 1.6ghz. 2GB ram. my drive is a sony dvd+-RW DW-D56A. Running xp pro. region 1. some of the dvd's i may have converted are, hustle and flow, the woods, hard candy, hero, taledega nights, an american haunting, underworld. What else can i tell you?

erikottowegner

22nd February 2007, 06:26

I understand that there is a problem with the program and that slysoft is trying their best to fix the problem as fast as possible. I just wanted to say that I am moving on to another company's product right now because it seems to work great, although not as fast, I have already spent too much time working with this program and I do not intend to spend anymore time since it is a product that I purchased that promised to perform in a certain manner which the actual product seems not to. For now I am going to write off the money I spent and if you do fix or are moving toward fixing it (after discovering the problem) then it would be nice if you could notify your customers right away. Thank you very much.

DrinkLyeAndDie

22nd February 2007, 07:25

It's late in the thread now but I'll do some experimenting tomorrow. I've never had any audio sync issues with the program and converting to generic DivX. Anyway, I'll see if I can reproduce this on my system.

Edit: I did a quick test with a ~15 min title (Title 3) from Facing The Giants. It started out with someone talking so it was perfect to use as a test. Sadly, yes, the audio did not sync at all with the lip movement of the person speaking. However, this was such a brief period of time that if I hadn't been looking for it then I don't think I would have noticed. It's right there in the beginning and then corrects.

Peer

22nd February 2007, 07:53

Ok will do, will do a fraction of W of the W, no point sending a whole file, do i refer to someone/something in the subject?

Just add a note, that they shall pass it on to Peer.
I will know... thanks.

Peer

22nd February 2007, 07:55

Edit: I did a quick test with a ~15 min title (Title 3) from Facing The Giants. It started out with someone talking so it was perfect to use as a test. Sadly, yes, the audio did not sync at all with the lip movement of the person speaking. However, this was such a brief period of time that if I hadn't been looking for it then I don't think I would have noticed. It's right there in the beginning and then corrects.

Well, thank you, that indeed is an interesting information.
Though I understand, that all others are having this problem throughout the whole film?

DrinkLyeAndDie

22nd February 2007, 09:28

Well, thank you, that indeed is an interesting information.
Though I understand, that all others are having this problem throughout the whole film?

The way it appears to happen to me is that it's the beginning of conversion process. From what I've seen it happens for the first second or 2 [maybe less] and then the sync is back to normal. I have no extended sync problem that lasts through the entire video.

With how it happens to me the reason I believe I never noticed before was because if it were to happen at the very beginning of a movie with opening credits then I'd likely never notice. I needed to see the person speaking to notice at all. There is no distortion in sound. The sync if off and then it's back to normal.

Just for further info I used the lowest possible setting (320x180) with the default settings (Video Quality: 23 & Deinterlace Video Material is checked). To do this under the best possible conditions I ran CloneDVDmobile on the Facing the Giants backup that I had previously copied to my HDD with AnyDVD & CloneDVD.

Sorry that I can't offer more information.

DrinkLyeAndDie

22nd February 2007, 12:22

Having gotten a little sleep I realized something. Somehow in my mind I had merged this thread and the Encoding cuts of first 0.5-1.5 seconds (http://forum.slysoft.com/showthread.php?t=979) thread. :doh: Erm... sorry. However, my problem does seem to almost be a weird combination of both.

Anyway, I'll just duck out of here now feeling like a fool.

TomTiddler

2nd March 2007, 20:00

Peer, I know you're trying to help, and I know from experience the problem of trying to reproduce an issue, however, by now, it should be obvious that there IS a problem.

The simplest example I've been able to reproduce is as follows ..

The DVD is Coldplay Live 2003
I chose the simplest, lowest quality video I could - 320x180, quality=10
with Generic Divx look at chapter 1 from about 1m 25 seconds onwards until the singer is in closeup and notice that it is obviously out of sync.

Repeat using "iPod video" (i.e. MP4) and notice that they're in sync.

For the record, the behavior is the same regardless of the size or quality settings, and happens on ALL the DVD's I've tried (about 20).

If it helps, I can send the encoded files for Ch 1 of both AVI and MP4, although they're about 13Mbytes each,so I'm a little reluctant.

Ian T., Waterloo. Ontario

EVERYTHING ZUNE

2nd March 2007, 23:58

Ive got the new Zune which I love but I'm having similar audio synch problems. The audio seems to be about 02 - .4 seconds behind the video. II
ve tried The Police Synronicity video (ironic?), The Office seasons 1 and 2. Beavis and Butthead and Saw 3 (what great taste I have) . i've been using a quaitly setting of 20. any thoughts? I'm a big money radio guy from Salt Lake and I'll tell everyone how great this program is if you can help.

GezusK

3rd March 2007, 10:59

What format are you using with the Zune? I think mp4 is the only one the Zune software will accept, and the Zune software then converts it again. So, does the sync problem happen before or after you put it on the Zune.

Spiny

4th March 2007, 09:00

Hi - I hope this info helps you diagnose the problem:

Software: AnyDVD 6.2.1.5 and CloneDVDMobile 1.1.4.0
Disc: Spaced Season 1 Region 2 (UK)
Format iPod 5 gen
Res 640x480
Quality 23

Sound sync problems.

I tired setting the frame rate in the devices.ini to 29.97 and 30 but this made no difference. It also seems to cut a small amount of time from the start of the video.

I also tried Intervideo iVideo to go and this exhibited no sync problems, suggesting that AnyDVD is working fine.

This was reproduced on a desktop and a laptop PC.

UFO Season 1 region 2 seems to be the same also.

Spiny.

MckafkaMLK

4th March 2007, 09:08

Like others, I am also seeing the sync issue with every DVD I try. Here are some details:

Movies (to name a few): Cars, GoodMorning Vietnam, United 93, Star Trek TV Series Season 1, Superman Returns, Cosmos TV Series

Using latest versions of AnyDVD, CloneDVD, and Clone DVDMobile

Steps:
1) Put DVD in drive
2) Launch Clone DVD Mobile
3) Choose Generic DivX (have tried the Archos settings as well. My device is an Archos AV500)
5) Browse for DVD drive and select items
6) Choose Audio Stream. Only the AC3/2 ones which correspond to the selections.
7) Choose 720x480 (NTSC TV) , Set Video quality slider to highest possible, Check box to De-Interlace (I've tried some without this checked as well), choose filename/destination and label
8) Hit GO!

Computer Specs:

OS Name Microsoft Windows XP Professional Media Center Edition 2005
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Sony Corporation
System Model VGC-RB45G
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3000 Mhz
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3000 Mhz
BIOS Version/Date Intel Corp. EV91510A.04T.0051.2005.0313.1931, 3/13/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Time Zone Eastern Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.11 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

Hope a resolution is found for this soon. I LOVE the ease of use of the program, just need the output to be in sync. Thanks

dtsig

4th March 2007, 16:51

Mckafkamkl

all of my mobile use is at the 320X180(or smallest size). I have changed quality but for these settings I have never seen sync problems. when i get bact to the office tomorrow I will try similar settings to what you used and see what I get. Why don't you try the small settings and see if there is any difference

MckafkaMLK

4th March 2007, 17:47

I'll try the lower settings jsut to see what happens, but as I want the best possible resolution for my device (I also plan to stream these to a regular tv), I want to be able to use all the best settings, ultimately.

MckafkaMLK

4th March 2007, 22:13

A couple of things, using lowest settings, the sync was a little bit but the video becomes a little 'jerky' and of course rather low grade quality. The bigger item of interest is this: I use the Generic DivX and highest settings for two reason, for the best quality on my Archos, but also to stream to my XBox360. I've tried play back of the 'ripped' DivX files on my Archos and on my computer in WinDVD8, both show the sync issue. However, to stream DivX files to my Xbox360, I have to use a program called Transcode360 (http://runtime360.com/projects/transcode-360/) which works rather well, provided one can do without FF and Rew. HOWEVER, I do not see the sync issues when streaming to my Xbox360! Same file that displays some sync issue on the Archos and on the computer using WinDVD, will stream via Transcod360 with audio in sync. I've tested 2 files so far, and will see if it is consistent. I dont know what this may mean, an dit doesnt resolve the playback on my Archos, but it is interesting nonetheless.

MckafkaMLK

4th March 2007, 22:15

A couple of things, using lowest settings, the sync was a little bit better but the video becomes a little 'jerky' and of course rather low grade quality. The bigger item of interest is this: I use the Generic DivX and highest settings for two reason, for the best quality on my Archos, but also to stream to my XBox360. I've tried play back of the 'ripped' DivX files on my Archos and on my computer in WinDVD8, both show the sync issue. However, to stream DivX files to my Xbox360, I have to use a program called Transcode360 (http://runtime360.com/projects/transcode-360/) which works rather well, provided one can do without FF and Rew. HOWEVER, I do not see the sync issues when streaming to my Xbox360! Same file that displays some sync issue on the Archos and on the computer using WinDVD, will stream via Transcod360 with audio in sync. I've tested 2 files so far, and will see if it is consistent. I dont know what this may mean, and it doesnt resolve the playback on my Archos, but it is interesting nonetheless.

MckafkaMLK

7th March 2007, 09:13

I just want to confirm from someone else's earlier post that if indeed you take an AVI file made with CloneDVD Mobile that has audio sync problems, and run it through the program PocketDvX Encoder (http://www.pocketdivxencoder.net/), it will make a brand new AVI file that has no sync problems (at least it fixed the problem for me and my Archos AV500 and WinDVD). Simply open the program, choose your device, and then on the bottom of the GUI is a button that says "Fix Audio/Video Synchronization". Click on that to navigate and open your AVI file that has the sync problem and the program will sweep through it and produce an AVI file with the same title only with "_resynced" tagged to the file name. Seems like this resync feature could be something that is incorporated into the CloneDVD mobile program. Maybe?

mike20021969

7th March 2007, 14:37

http://www.pocketdivxencoder.net/)
http://www.pocketdivxencoder.net/ is the correct address i.e. without the bracket on the end :)

Dragon7606

8th March 2007, 20:44

I've read through the whole forum and I wasn't sure I would even try this program. Since it was free to try I decided to see what my results were. I've encoded Grudge 2, Fearless, and Donny Darko. I don't have issues with the audio being out of sync. The way I'm doing it is using Anydvd to take the encryption off. CloneDVD2 to rip just the movie and audio I want from the dvd, then using CloneDVD mobile to make the AVI file. Haven't had an issue and will be purchasing the program really soon. I haven't tried to make the avi file directly from the DVD drive. I guess that would remove using CloneDVD2 which would be faster. But I'm ripping the movie at work and the DVD drives on these laptops are slow.

TomTiddler

15th March 2007, 22:45

So Peer,
It's now been 3 weeks (22 Feb we last saw you) since several people gave you specifics, as you requested, and I notice that silence reigns. Not to be too churlish about this, but you were fairly pushy about the fact that absence of specifics was what was holding you (Slysoft) up in this matter.

Are you making any progress?? or searching for more reasons to blame the problems on your customers??

An increasingly disappointed customer (yes I've paid for all my Slysoft software, and I use them ALL).
Ian
Waterloo, Ontario.

mike12634

27th March 2007, 10:25

Can somone please explain how to fix these audio sync issues.

Regards,
Mike

troybal

30th March 2007, 07:04

I too encountered the issue with the sync. However being in the business of support I understand Slysofts position when requesting information.
I have read all the post and nobody really gives all the information that would help Slysoft in reproducing the issue.
They are not testing this product on 5 million different machines with different hardware/software compatibility issues, so folks do have to understand that this is an issue with all products. So the more information you can give the better they able to find a solution.
Being able to reproduce the issue is 95% of the problem, resolving it usually takes less time.

So for me I only have the issue with one movie however I did this movie on a seperate machine then my own, using the Trial Version (For my nephew).
I was trying to show him how to do it as well as burn many movies for me to take on my trip(I am currently on my trip).
All the movies I did on my machine work like a champ.
Since I am away from home and did not notice the issue since I was on my trip, I cannot try it on my home PC.

But here is the info from my nephews PC.

1. Windows XP SP2
2. Norton System Work Running, Includes Firewall/AntiVirus
3. Movie = Colditz
4. 2GB Ram
5. 2.0 GHZ CPU
6. ATI Radeon 9200 Video card
7. Resolution =320x240
8. Video Quality set at - 23 -> Estimated fle size 749mb 517kpbs
9. Deinterlace Video material checked
10. File Type = .mp4

I have done many movies just did this one on my nephews comp to show him.
When I arrive back home I will try it agian on my home comp and check the difference.

Right now to me, it is either a hardware issue or software compatibility issue.
Regards,
T.

fishersvillenet

8th April 2007, 16:49

I've been patiently waiting for a fix for the audio sync problems. I'm building Generic DivX files and nearly every one has the sync problem. And sure enough, the PocketDvX Encoder fixes the problem every time. For now, I'm using Intervideo's WinDVD creator to build WMV files until the sync problem is fixed. One less step for me as I use WinDVD creator for recording TV and converting my Beta, VHS, and 8mm tapes. I've been unable to use CloneMoble for what I purchased it really purchased it for. Too bad. A fix for this would be very much appreciated at this point as I'd really prefer to use DivX. <Jack>

mike20021969

9th April 2007, 10:58

i never really understand why the audio and video for some people is out of sync.
if you have a 10 second video clip with 10 seconds of audio...they're both 10 seconds long...so how can the become out of sync??
surely when the video encoding starts the audio encding should start at the same time and when the video encoding ends the audio encoding ends too.
somewhere along the line the audio for whatever reason is getting delayed.how does this happen??why does this happen?? confused.

fishersvillenet

11th April 2007, 10:24

Well, it really happens, enough to be clearly seen it but not enough to make a difference in the total length... as in 'split second'. Now, one thing I noticed yesterday that's interesting. I'm been having this problem all the time. However, based on another forum post about 'deinterlace' I unchecked that option. The picture looks the same, but guess what... :agree: my sound was in sync, at least for the two TV shows I did. Maybe I'll have time later today to test out that again. Has anyone else seen this? <Jack>

jedipunk

18th April 2007, 15:33

I convert to generic divx on two machines. Until recently I never had an issue on either box. My settings are 480x270 (or something like that) and quality setting of 50-60 and deinterlaced unchecked.

I have the AnyDVD 114 and CloneDVD Mobile (latest?)
Machine 1
Intel 2200MHZ (Compaq EVO D510)
Windows XP Pro Sp2
Video Card is a MSI Geforce FX5200 (128mb/DX9)
Media Portal (MP)
WMP11
Connects to TV via s-video

Machine 2
AMD ATHLON 2000 MHZ
Win XP Home SP2
MSI Geforce FX4400 (64mb/DX8)
WMP11

All my movies were fine on Machine 2 (it originally had Machine 1's card) and movies were out of synch on Machine 1. I discovered Nvidia's Desktop Manager software caused synch issues and turned it off.

All the movies worked on both machines from then on UNTIL I switched the cards in the PCs to the configuration above.

On machine 1 is media software called MediaPortal (aka MP) to play back movies. Everything was out of synch (divx/avi and wmvs).

I played with the video card settings and got all the movies (but one) to play correctly in MP but had problems in WMP11. Eventually that started working (except for one movie).

Last night I took movies A Scanner Darkly, World Trade Center, and Casino Royale to DIVX as a test. CR and ASD seem ok but WTC was out of synch. Did it again and it fixed (I think).

I will be trying the pocket software on the ones that I can't fix and will try to respond with results.

Also, monitor your CPU usage during playback. My videos folder (50 movies/55gb) is using 100% cpu when I open it with windows explorer(if anyone has a fix for that i would much appreciate it). if your CPU is high this will cause playback problems (alfaclock can help monitor CPU with low overhead) .

Finally, I remember one thing I think fixed some issues is the codec settings. I have AcePro pack installed and in its dashboard I set the audio to use SPIF for AC3 (cannot bee 100% sure because I am not near my home PCs).

Hope this helps.

jedipunk

19th April 2007, 09:19

Using PocketDivx encoder, I was able to fix my one movie out of synch.

My 100% CPU problem on my videos folder was caused by a corrupt AVI. I ran te AVI the PocketDivx which created a new AVI. After deleting the original AVI, the 100% CPU stopped occuring.

fishersvillenet

19th April 2007, 19:20

I finally got around to the testing I said I'd do back on my 11th April 2007 post. And as it turns out, when I uncheck "Deinterlace video material" my sync problem goes away. With it checked, I usualy had a sync problem, but not always. I've done maybe 10 generic DivX's unchecked, all 100% aok. So simple, at least for me. Apparently, there is very little consistancy with this problem, but maybe this will help someone else who has the same situation as me. :) <Jack>

SiCarrasco

1st May 2007, 01:53

Can't wait to try your solution. I recently purchased an Archos 604 and have only downloaded the trial version of the is software. However, when I rip DVDs the audio sync is terrible. The mouths are noticeably off, and rather than getting better they get worse as they go on. On one small rip, a 5 minute music video, the song finished first and there were several minutes of audio remaining which continued to play. Completely unwatchable. I am not trying the new device configuration posted in this forum for H264, hoping this is better. I really hesitate to buy a license of this product if the result is video I cannot watch.

My second problem is subtitles, and it seems from this forum that others have this problem with no resolution. I am a fan of foreign film (or at least foreign to me) and although I get the option to select subtitles, even when English is selected no subtitles appear. Impossible for me to watch a film with a Chinese soundtrack with no subtitles. Again, if there is no resolution to this I hesitate to spend money to buy this product. It seems easy, I really like it, but I have to come up with a usable result.

MATTHEWLONG

2nd May 2007, 09:19

Just out of curiosity does everyone with issues have addtional codec packs installed?. I removed my packs and it fixed quite a lot of issues.

Matt.

Escape Goat

10th May 2007, 21:13

Hi all...

I'm having audio sync problems too with every dvd I've ever tried (Tommyboy, Baseketball, Joe Dirt, Team America, and many more). I've also tried a couple different versions of Clone DVD Mobile, including the latest version.

What sucks is that Clone DVD Mobile has the best quality and is the fastest I've used (averaging 15-20 mins per dvd), but the audio sync just sucks. I've tried Xilisoft DVD to MP4 but takes a little too long (at least 30-45 mins) and the "medium" quality isn't as good as CDM's and is still about 80-100mb larger than CDM's conversions. The Xilisoft "excellent" quality looks great, but the files are around 600mb. So far the only thing Xilisoft has over CDM is that it doesn't have the audio sync issue :( Oh yeah, I also love CDM's option to choose whatever frame you want to use as the thumbnail rather than other programs that just take the first frame (unless I'm an idiot and don't know how to do it).

It would be great if this could be resolved. Previous versions of PSP Video 9 have taken at least an hour.

WinXP SP2, AMD X2 4400+, 1gb ram, latest Clone DVD Mobile and AnyDVD

TIA!

Archie

11th May 2007, 09:05

To minimise the possibility of Audio Sync problems, I have adopted the following:

- Make sure that the "deinterlace" checkbox is unchecked.
- Choose the AC3/2 audio track from the DVD (not the default AC/6 track)

I have been using this for a while now and I can't see any audio sync problems when I play the encoded files on an Archos 504.

Archie

Gilso

14th June 2007, 14:34

I just started using clonedvd mobile yesterday and therefore have not had the opportunity to try many of my dvd's but I did notice this sync problem and I agree it is very annoying as you do start to watch peoples lips, doors being closed etc rather than enjoying the movie. :(

Naturally I was very disappointed given the excellent quality:agree: of the Slysoft products that I have purchased (i.e. all the clones and anydvd).

However upon reading this thread I am again a happy camper8), so to speak. As it has been stated a number of times to fix out of sync files goto the site http://www.pocketdivxencoder.net/ and click on the download tab for the FREE software. This program requires no installation (could be used on a usb drive). Once downloaded double click on the program, at the bottom of the window is a button for correct audio/ video syncronisation - click this, browse to your file highlight it and click open, your file will now be resync'd.

It took a minute for to resync the avi I had created in divx for underworld evolution, (size just short of 1Gb).

I have every faith in the :bowdown: team fixing the bug once they find it but until then it isn't a killer to use this method to patch the problem.

In case it helps here is the log file produced after conversion (for those who may be working on this problem):-

PocketDivXEncoder (0.3.60) - translated by Delanyj

Template selected : Archos AV700 series

./mencoder.exe "D:\Portable\UNDERWORLD_divx.avi" -noodml -audio-preload 1.0 -delay 0.2 -ovc copy -oac copy -ffourcc XVID -o "D:\Portable\UNDERWORLD_divx_resynched.avi" >> 1.txt 2>> 2.txt

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~

Starting .\mencoder.exe...
CPU: Intel Pentium 4/Celeron D Northwood/Xeon Prestonia/Gallatin (Family: 15, Stepping: 9)
Detected cache-line size is 64 bytes
CPUflags: Type: 15 MMX: 1 MMX2: 1 3DNow: 0 3DNow2: 0 SSE: 0 SSE2: 0
success: format: 0 data: 0x0 - 0xac2e566
AVI file format detected.
VIDEO: [DIVX] 640x480 24bpp 25.000 fps 676.7 kbps (82.6 kbyte/s)
[V] filefmt:3 fourcc:0x58564944 size:640x480 fps:25.00 ftime:=0.0400
videocodec: framecopy (640x480 24bpp fourcc=58564944)
Forcing output fourcc to 44495658 [XVID]
Building audio filter chain for 0Hz/0ch/s16le -> 0Hz/0ch/??...
audiocodec: framecopy (format=55 chans=2 rate=48000 bits=0 B/s=16000 sample-384)
Writing AVI header...
ODML: Aspect information not (yet?) available or unspecified, not writing vprp header.
ODML: Aspect information not (yet?) available or unspecified, not writing vprp header.

Writing AVI index...
Fixing AVI header...
ODML: Aspect information not (yet?) available or unspecified, not writing vprp header.

Video stream: 676.672 kbit/s (84583 B/s) size: 149419273 bytes 1766.520 secs 44163 frames

Audio stream: 128.000 kbit/s (16000 B/s) size: 28269696 bytes 1766.856 secs

D0bb1n

1st July 2007, 17:46

Is there any news on this CloneDVDmobile issue being fixed ?

mike20021969

1st July 2007, 18:03

Is there any news on this CloneDVDmobile issue being fixed ?
the problem is that the 'out of sync' issue doesnt appear to be very widespread (ie majority of users dont have this problem.i dont have this problem incidentally).
so that is probably why there is no major rush to find out why it affects only certain computers.

D0bb1n

3rd July 2007, 03:19

the problem is that the 'out of sync' issue doesnt appear to be very widespread (ie majority of users dont have this problem.i dont have this problem incidentally).
so that is probably why there is no major rush to find out why it affects only certain computers.

When you say "certain computers" are you suggesting this is a hardware rather than software issue ?

Thanks

Dobbs

mike20021969

3rd July 2007, 07:45

When you say "certain computers" are you suggesting this is a hardware rather than software issue ?

Thanks

Dobbs
possibly.i really dont know.but there haven't been any updates to the clonedvdmobile program to rectify the problem so it might not be a fault with the software-or everyone would experience it.
i had this problem happen a lot with an avs program i use and they where bringing out update after update and now that one works perfectly (but i only used it to convert one video format to another video format).

Skuzzle-butt

4th July 2007, 00:48

possibly.i really dont know.but there haven't been any updates to the clonedvdmobile program to rectify the problem so it might not be a fault with the software-or everyone would experience it.

Or a local system effect - combination of hardware, codecs and other software installed plus CloneDVD mobile. Difficult for the developers to pin down unless as much information as possible is provided, not just the DVD title and CloneDVDMobile settings.

Slysoft should publish a blank template with information they require for the user to fill-in, rather than assume that the users know what might be important. It would be much more efficient.

Gilso

11th July 2007, 10:27

That template idea would be good.

I use a free system info program (see http://www.gtopala.com/ ) that can easily get all the info they would need. I checked the video/audio codec section and it lists everthing in the machine with version numbers which can be exported to a text file using the right mouse button. Hardware is just as easy to report on all I need to know is what do they need to know to help with this problem.

Peer

14th July 2007, 16:02

I did post a list of required information some time ago, unfortunatey nobody seemed to care to give that input.
Our problem here is in fact, that we never managed to reproduce any kind of A/V-synch problem, so there really is no way we could address that
"issue". It's a ghost to us, really.

FYI: the CloneDVD mobile package is 100% self-contained, so the encoding process does not depend on any installed codecs or other software or even DLLs.
The only components that might have some potential impact are the processor types (since code is optimized for different processors, certain code paths work differently on intel/AMD).

Then it would be good to know, if the synch problem also depends on the playback environment (might be that the encoding does favour the synch problem, but some players will fix it and others won't).
Or is it just that the audio is so little off that simple people like me just won't notice or care, while others do?

cheesyboofs

25th July 2007, 15:02

I too am seeing this problem on v1.1.4.1. The sync is only a nat’s cock out but enough to spoil the rip. At the moment I'm using AutoGK to rip well over 100 films to a file size of 1GB and the quality is fantastic when enabling double pass encoding but I like the ease of use and cropping feature of CloneDVD Mobile but until this problem is resolved I will not be switching or indeed purchasing a copy.
As a test I’m using HOT FUZ on my 2Ghz Core Duo Mobile XP MCE PC. I have tried all quality settings and the problem is still there, I even tried setting affinity to one core but still the sync problem remains.
Regards

dalofsin

20th September 2007, 10:34

mike20021969

20th September 2007, 13:28

i FEEL STUPID EVEN WRITING THIS. Im guessing like every other time someone has added to this post, no one will be helping.
I use the Archos 700 and ripped 300 to it and the sound was way off.

does the file only play out of sync on the archos unit?
or is it out of sync when you watch it on the computer too?
also,
try cleaning the registry using ccleaner:
http://www.ccleaner.com/download.
defrag the hard drive to compact files so you end up with lots of free space all in one place so clonedvdmobile can write a continous file.
make sure when clonedvdmobile is doing it's thing that is all your computer is doing-so,CLOSE all open programs (no surfing,photo editing,listening to music,running virus scans etc...).
these are all things that work for ME.
i have no audio/sync problems when i use clonedvdmobile.

Sonichedgehog360

21st September 2007, 17:51

Well, I have the same problem. It is a problem with converting to any format with mencoder.exe (MediaCoder, I have the same problem). Most people don't notice it, especially in slow, short clips.

It is from using DirectShowSource as I have gathered from the Internet. It can be from an average 2 seconds if the audio is being downmixed, to 250 ms from just being transcoded. It is usually not apparent in slow motion or unspecific action (yawns, slow speech, etc.). However, when button pressing or quick speech occurs, it is noticeable. But, however, the lag isn't exactly constant, either. For every hour of video, the lag is behind double the starting lag. So, if the video is starts at 100 ms off, it is 200 at the hour mark, 300 at 2 hours, etc. Because it isn't constant, offsetting just doesn't work with long pictures unless you split you into chapters files. One program I found doesn't have this problem (I think!). The freeware program Handbrake (google it!) has mpeg-4, xvid, and h.264 encoding support and audio support for aac and mp3. It'll even downmix 5.1 to Dolby Prologic or Surround. But until the people behind MediaCoder and CloneDVD Mobile listen, this IS the one of the alternates to them.

dupers

26th September 2007, 14:53

Have AnyDVD, downloaded trial version of clonedvdmobile to backup and transfer to Archos AV700. But have the same sync problem as everyone else(DivX). As funny as it is watching man on fire, looking like is it a cheap 'dubbed' film..... I would enjoy it more if it was in sync. Am happy to provide more info if need be

Cheers if anyone can help!

QuikSilver75

26th September 2007, 15:27

i havent had problems with AVI only WMV. I used to have audio sync problems but once I upgraded my video card i no longer have that problem on my PC. As for mobile devices I havent seen anything yet, but I havent had the time to watch everything yet.

Yimbo

6th October 2007, 14:14

It looks like I've been running into the same audio sync issue with 1.1.5.4. I've tried it with several Region 1 Disney discs (LiloStitch, Nemo, BugsLife) & both season 2 & 3 of The Office discs (with AnyDVD 6.1.7.4).

The audio is off by just the slightest miliseconds when ripping to the iPhone .mp4 format (using the setup Azgrim posted in http://forum.slysoft.com/showthread.php?t=5683&highlight=iphone). I've tried unchecking Deinterlace, which did not help.

I usually go with the half letterbox zoom, with quality maxing out at around 23. Deinterlace either checked or unchecked at 480x296 resolution, and either 1 or 2 pass (problem occurs either way).

The disappointing thing about this is that the video output using these programs is fantastic with such a small file size. I've run DVDFab against these same discs and the sync is perfect, though I wish the video quality were on par with CloneDVDMobile.

System specs: AMD FX-55 w/2gig RAM, 250gb drive (over 100gb free).

Cook865

9th October 2007, 16:21

I'm afraid I'm having sync problems as well and in reply to the request for further information this has happened on many dvd's I've ripped but the latest being Prison Break (series 1) region 2. I have version 1.1.5.4 of CloneDVD mobile and playback video on an archos AV500 with updated firmware. I'm not sure what other information you would need other than I usually set the resolution at the highest option and that the deinterlace video material box is checked.

lafjax

17th October 2007, 14:08

I am having big audio sync problems too with any format I choose also picture quality sucks...
I backed up to ver 1.1.10 and problems solved. No audio problems and better picture...

DodgerBlues

3rd November 2007, 20:42

im having issues without audio syncing too.

my settings:

Creative Vision:W
480x272 @ between 1GB-2.5GB file size (encoding over 1000kps).

3.0 Ghz Pentium 4
2GB DDR RAM
350 GB Hard Drive for movies alone
I just defragmented all 4 drives and flushed out unnecessary files on all drives

warsawtugger

5th November 2007, 18:50

Some time ago in this thread http://www.pocketdivxencoder.net/ was offered as a solution by several people with some excellent instructions and I'd like to confirm that this does solve the problem. It's easy to use, very quick and appears 100% effective.

It has been suggested by some contributors that very few people experience sync issues and I take exception to that. There have been many contributions on this forum identifying this problem. I'd hazard a guess that for every cry for help here there are many more who never make it to the forum and give up. This is clearly not an isolated issue and anyone who simply dismisses it because they haven't come across it do themselves, other users and Slysoft a diservice. This is meant to be about helping each other not smugness.

The software from Slysoft is excellent and easy to use so it's a shame such a relatively small error can and does cause such irritation. To be fair to Slyfox here, he's asked for some quite specific information and very few people have tried to supply it. The smug and the lost have been equally unhelpful.

As for my own experience, I've encountered the problem on every DVD, all area 2, I've used. 'Spiderman3', 'Arthur and the Invisibles', 'Meet the Robinsons' (Clearly I have kids) to name just three. One of the peculiarities of my sync issue that no one here seems to have raised (if they have I missed it). When I save the ripped dvd movie to my hard drive, if I watch it on my PC using a DivX player, the copy appears to work almost perfectly. Any audio lag is virtually unnoticeable if it's there at all. However, having copied the files to my Archos 700 and replayed from the Archos via my TV, the audio is completely out of sync. I think it's been mentioned in the forum at 500ms. I don't have a swiss stop watch to hand but that sounds about right. Having now used the pocketdivx software above the files work perfectly. I'm not sure how you replicate this but if it helps my hardware configuration is listed below. I don't think it's a pc hardware problem myself, partly because so many have encountered this problem, most of them almost certainly using completely different setups. Secondly, the fact that there's a simple software application that can both identify and fix the error suggests a software issue is at fault in the first place.

I hope this is of help to someone.

My PC spec is as follows;
OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Dell XPS710
System Type X86-based PC
Processor Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2394 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.4.1, 07/05/2007
SMBIOS Version 2.3
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6000.16407"
Time Zone Central Europe Standard Time
Total Physical Memory 2,044.73 MB
Available Physical Memory 1.00 GB
Total Virtual Memory 4.22 GB
Available Virtual Memory 2.74 GB
Page File Space 2.29 GB

cad

7th November 2007, 06:31

Webslinger

7th November 2007, 12:55

"Maybe your PC is not fast enough"

What a load of rubbish. What in the hell has the machine spec got to do with it?

Maybe you should learn what's required to re-encode before writing insulting posts.

Also from from http://forum.slysoft.com/showthread.php?p=51369#post51369

"While debating and discussion is fine, we will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory posts. Our decision is final in these matters."

"We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums is a privilege and not a right. A banned customer is still entitled to support from the support system."

Consider this a warning. :policeman:

I have now asked for my money back and I got a respone saying:

"in our terms ...you can not get refunds...."

Slysoft seems rather 'sly' to me.

Did you have trouble reading the bolded "Important Note" and highlighted blue text on purchase page before you made your purchase? Pretty hard to miss . . .

from http://www.slysoft.com/purchase.html

"Important Note
Our products are sold as 'try-before-you-buy'. You can try them free for 21 days in order to evaluate the software and the functions before you purchase. SlySoft Inc. does not refund your money if you are not satisfied with our products, so please take your time with the evaluation."

Well, that's what it used to say.

It nows states the following:

"Important Note
Our products are offered as 'try-before-you-buy'. You can try them free for 21 days in order to evaluate the software and the functions before you proceed here and actually make a purchase. If you proceed here you accept our purchase terms and SlySoft Inc. does not refund your money if you are not satisfied with our products.
Download products for evaluation from the Download page, not here."

Jill Anderson

7th November 2007, 18:29

I have purchased CloneDVD mobile and reported the audio sync problem. I have offered to:

1) Debug the app for them
2) log any traces traces

I have also uploaded a whole DVD to a web site, but all they could do bang on about was my machine spec and also said:

"Maybe your PC is not fast enough"

What a load of rubbish. What in the hell has the machine spec got to do with it?

I have provided all the info requested I have and they don't even seem to simply say - "

"yes, we will look into it, thanks for helping us try to solve the issue"

I also mentioned PocketDivXEncoder that solved the problem but they just don't seem to want to recognise that fact.

Our main issue is actually that we cannot reproduce most of the various "out of sync" errors in our labs, not even if we order exactly the movie and use the same version and settings our customers use.

It simply does not happen to us and apparently those "out of sync" issues only happen to some customers, only with some movies and only with some output formats and those all differ from each other.

We have a huge database with system information and a task force trying to find out similiarities and patterns.
This phantom has been around us for quite some time now and unfortunately, we have to tell you that many of these issues are homemade by some customers and thus it takes some time to find the source.
Improving our services and products is a permanent work in progress, especially in our business.
That we did not respond to your proposal the way you would have wished us to is definitely not a sign of neglect and we apologize if you got that impression.
We simply have our own solution which requires our full attention.
In general, we are of course open for suggestions and we appreciate any constructive criticism or new ideas.

cad

8th November 2007, 03:35

Dear Madam,

All I want to do is fix the problem, so please tell me what I need to do. My point here is that there seems not to be an acceptance that there is an issue and that slow PCs may have the issue and not quicker ones which to me seems a fob off. The latest quote from my officially logged support call is inflammatory in itself.

"So you have an audio sync problem but you cannot hear it? Really, how are we going to support you if you don't even know if the audio is behind or ahead? This sounds like you refer to other people's problems rather than having an own issue."

I never said I can't hear the audio problem however the audio is out of sync so slightly that is hard to judge whether it is ahead or behind.

As an aside it interests me that as customers we can receive interesting comments privately but publicly customers are not allowed to vent any dissatisfaction - very much akin to a some sort of dictatorship without any negative censorship from the people.

I am sure this post will be deleted as it is not a complete compliment but, once again, what do I need to do to help you solve the problem? I'll do what ever is required:

1) I have all visual studio version from 6 to 2005 to assist - a debug build could be issued
2) I'll log any traces for you.
3) I have provided my complete machine spec
4) I have provided the settings used in CloneDVdMobile
5) I have provided a copy of the DVD decoded by AnyDVD

I can provide the encoded avi if required, so please tell me what to do to help and please note (I have mentioned this 3 times) that PocketDivXEncoder fixed the issue so the developer there does accept there is a problem and has developed a fix for it.

yours

cad

cad

8th November 2007, 03:39

In reply to Webslinger

I did try 'before I bought' and the problem unfortunately arose on the first DVD I tried after purchase. Bad luck I suppose.

cad

Webslinger

8th November 2007, 03:53

As an aside it interests me that as customers we can receive interesting comments privately but publicly customers are not allowed to vent any dissatisfaction

You can, but be civil about it. What you posted previously was hardly constructive, and I don't feel like quoting you to prove my point; it's blatantly apparent. Moreover, criticizing Slysoft for not refunding money when they not only offer a fair 21 day free trial period--but also highlight the fact that they do not offer refunds on the purchase page immediately before a customer can even make a purchase--is little more than petty, frankly. If you think Clonedvd mobile is not worth your money after the 21 day free trial period, then don't buy it.

very much akin to a some sort of dictatorship without any negative censorship from the people

You can either follow the forum rules--or leave. Your choice.
The forum rules exist for a reason. I enforce them. :policeman:

I can understand being frustrated about bugs or issues that you're having, but if you want something fixed then what you posted (http://forum.slysoft.com/showpost.php?p=64306&postcount=109 ) isn't going to help anything.

"So you have an audio sync problem but you cannot hear it? Really, how are we going to support you if you don't even know if the audio is behind or ahead? This sounds like you refer to other people's problems rather than having an own issue."

Well, that third sentence seems a little odd. But the first two seem reasonable enough to me. When I troubleshoot in the Anydvd forums and people don't provide me with enough information, it's pretty frustrating (and impossible to help).

Anyway, I can certainly understand that you're frustrated, but please try to remain constructive and civil in your criticism. Thank you

cad

8th November 2007, 03:59

Webslinger

8th November 2007, 04:06

Webslinger,

Thanks for your comments - as said, happy to provide any information to Slysoft, I've been a developer for 12 years so happy to do anything to help.

As previously stated its hard to tell if the audio is ahead or behind....happy to upload the avi to a sylsoft FTP site and the DVD source is available to slysoft - quite good of me to put 6GB of data available on a website I thought. When one offers so much its grinds when it is rebuffed.

cad

I wish I could help you. Unfortunately, I don't really use this program. I do know that Slysoft is working on some bugs with respect to Clonedvd Mobile. I don't know if what they're working on will help you (I hope so).

colman69

8th November 2007, 05:27

Hi,

I've been a Slysoft:bowdown: user for a long time and I had no sync problems until a couple months ago when I downloaded the latest update of Divx. Maybe just a coincidence but I thought I'd let you guys know.

I use PocketDivXEncoder to correct the sync.

Regards,
Col

cad

8th November 2007, 05:49

Interesting - I thought the DIvX encoder was build into the code........logically I'm not sure how it does that as I would guess the software uses a DirectX graph which would use the registered DiVX COM object and that would be the latest one insalled?

Don't know really just hypothesizing. I've not been asked for my DivX installed version. Note that the audio sync issues happen with AutoGK and XVID and it has been suggested it is to do with the rip of the DVD...

cad

Peer

8th November 2007, 06:59

Interesting - I thought the DIvX encoder was build into the code........logically I'm not sure how it does that as I would guess the software uses a DirectX graph which would use the registered DiVX COM object and that would be the latest one insalled?

No, CloneDVD mobile doesn't use any installed DivX codec to generate the files, I think what colman69 meant, was the actual playback.

I've been a Slysoft:bowdown: user for a long time and I had no sync problems until a couple months ago when I downloaded the latest update of Divx. Maybe just a coincidence but I thought I'd let you guys know.

Now thanks for that information, that might actually help. The problem with these A/V sync issues so far was, that I couldn't make it show up - ever. Not on any PC not on any mobile device.
I'll have a look at it with the latest DivX...

cad

8th November 2007, 08:13

Umm....interesting..

I think I posted this in my support log but I am decoding using XVID latest version. How are you considering the aspect that PocketDivXEncoder fixes the sync? The fact that I am using XVID and another user is playing back with DVIX and PocketDiVXEncoder fixes the problem would suggest that is it not the decoder.

Is there anything I can run that will produce a video to audio listing i.e. which audio frame is associated with which video frame. I can then run 'what ever that maybe' on the problem file and the pocketdivxencode fixed file.

Do you have FTP as I can use VDubMod to send you the first minute of both files?

cad

cad

8th November 2007, 08:47

Peer

8th November 2007, 09:37

Peer, I have PM'd you with the download details of two avi files

1) straight from CloneDVDMobile
2) audio corrrectly synched by using PocketDIVXEncoder on the CloneDVDMobile file

***
Also, I am happy to open up my machine to you over the internet for debugging purposes using whatever your preferrred remote access application may be....**
cad

Thanks for the files.
I tried both using the latest DivX codec 6.7.0, both files play identically and perfectly in sync.
This A/V-sync issue keeps haunting me - it simply a ghost from my position.
:(

cad

8th November 2007, 09:47

So what do you want me to try? Do you want to try debugging on my machine? Is there anything we can do to analyse the 2 files? The files are different sizes....

clip-sync-issue.avi - 25,614,336 bytes
clip-sync-issue-resynced - 25,604,152 bytes

which is interesting...

cad

8th November 2007, 09:51

I could simply ask the author of PocketDivXEncoder what he does?

Peer

8th November 2007, 10:22

I could simply ask the author of PocketDivXEncoder what he does?

Can you please edit your devices.ini file and replace the settings for Generic DivX with the following:

[* Generic (DivX)]
Res1=320x240
Res2=480x360
Res3=640x480
Res4=720x540
ResAna1=320x180
ResAna2=480x270
ResAna3=640x360
ResAna4=720x404
ResAna5=852x480
AllowNativeTVResolution=1
VTag=DIVX
mopts=-xvidencopts bitrate=%vbrate%%PASS% -lameopts br=%abrate%
moac=mp3lame
movc=xvid
ARate=48000
ABRate=128
MVolume=10
Format=avi -noodml
FileType=avi
Quality=23
useMencoder=1
SubTitle=1
MaxVBitrate=3000

Does this make a difference?

cad

8th November 2007, 10:30

ok - trying now - but only on one sub (43 minutes) as the main one I'm trying is 2 hours.... will do with the old settings aswell.

cad

Charlie

8th November 2007, 10:32

ok - trying now - but only on one sub (43 minutes) as the main one I'm trying is 2 hours.... will do with the old settings aswell.

cad

I haven't went through all the posts in this thread but what is your PC specs and how many running process's are running that really don't need it?

Peer

8th November 2007, 10:37

ok - trying now - but only on one sub (43 minutes) as the main one I'm trying is 2 hours.... will do with the old settings aswell.

cad

You can cancel at any time, you don't have to wait for the encoding to complete.
2 minutes should be enough to see the difference.

Anyway: what kind of A/V sync problem are we talking about:

a constant offset or is it increasing with time?
How big is the offset?

cad

8th November 2007, 10:38

My PC Spec is listed in my support log
I have 70 processes running with 2GB ram. Processor use while decoding is not excessive and free RAM is fine.

cad

8th November 2007, 10:47

Well.... initially it seems good !

One thing different - I am only doing single pass otherwise would have to wait for the whole clip.....

Now trying the old settings but with the single pass....

cad

8th November 2007, 10:51

The sync problem is a constant offset - small but visible - audio seems to be before video..but it is hard to tell.

cad

8th November 2007, 10:54

Is there a way to do a two pass on a small clip?

Peer

8th November 2007, 11:02

Is there a way to do a two pass on a small clip?
Well, you can select a single chapter from a title, that should finish faster (the scissors on the second screen).

Did you ever try this:

http://forum.slysoft.com/showpost.php?p=44006&postcount=2

Unfortunately I never got any useful response to that.

cad

8th November 2007, 11:13

Chapters are 45 minutes...so will take a while...

As to your link - useful as a temporary fix - thanks, however I think - but can not be sure that the offset is variable between sources...

But......I now have a DVD source that does cause the problem and one that doesn't. I'll double check as the scene I'm doing is not big on speach....

cad

8th November 2007, 11:29

Well,

1) The config change did not make any difference
2) I now definately have one DVD that has the problem and one the doesn't

a) Problem: Disc 1, Season 1 Battle Start Galactica - Region 2 UK bought
b) No problem: Disc 1, Season 2 Battle Start Galactica - Region 2 UK bought

Also for b) I get

"Warning: .bup file location is wrong, .bup processing disabled!"

in AnyDVD, but note this is the DVD that is OK and does not have audio syn issues. This could be a complete red herring.....?!?

Webslinger

8th November 2007, 12:32

Hen,

Since someone I respect felt I may have been too harsh, I am changing your ban to a 3 day ban (and I wasn't forced to change this; it was my decision). Should you continue to break forum rules and disrespect me or other forum leaders, you will find yourself banned permanently.

You read the rules, because I posted them in this thread, and you willfully chose to ignore those rules.

Should you cause any further problems on these forums, I will simply ban you outright. :policeman:

Sincerely,

Webslinger

cad

8th November 2007, 12:53

Who's Hen?

Webslinger

8th November 2007, 13:16

Who's Hen?

Someone whose post I deleted

Peer

8th November 2007, 13:30

a) Problem: Disc 1, Season 1 Battle Start Galactica - Region 2 UK bought
b) No problem: Disc 1, Season 2 Battle Start Galactica - Region 2 UK bought

Hmm, I have these discs here, but they're region 1, therefore NTSC; that's a whole different situation and can probably not be compared...

cad

8th November 2007, 13:35

There must be an easy way to open up my DVD drive to you through my home router? We would need to have a better form of communcating though to get it all working....

cad

8th November 2007, 15:19

I have discovered that the audio sync fix in PocketDivEncoder is chaging the avi FOURCC from DIVX to XVID. I thus subsequently forced DIVX to decode with XVID but the sync problem was still there.....shame...

Yimbo

9th November 2007, 20:16

Well, you can select a single chapter from a title, that should finish faster (the scissors on the second screen).

Did you ever try this:

http://forum.slysoft.com/showpost.php?p=44006&postcount=2

Unfortunately I never got any useful response to that.

I have to jump into these new set of conversations to say that adding the mopts=-delay 0.2 option in devices.ini under the iPhone AVC settings fixed the sync issue for me in most cases.

After trying this option, the Lilo and Stitch and Finding Nemo mp4s ended up perfect!

I tried testing this option against The Office Season 3 (Region 1). Since some episodes start with dialog the minute they begin, the sync is off until the delay is reached I figure. For me, this isn't much of a concern as most movies will start with the distribution company logo, etc, but I just wanted to pass along the FYI.

Thank you very much! It's great to see some of my mp4's in equal or better video quality at a bitrate of 768 vs. 900+ with Handbrake or DVDFab. :clap:

cad

13th November 2007, 11:52

I have some code that seems to fix the audio sync errors for me. I pm'd the download to Peer from slysoft.

Peer

13th November 2007, 13:08

I have some code that seems to fix the audio sync errors for me. I pm'd the download to Peer from slysoft.

I just checked that code - it simply adds

-delay 0.1

to the options (always 0.1 - not variable, it's hardcoded).
So it is actually the same fix I suggested in some other thread.
I don't mind adding that option generally if it fixes the problem.

cad

13th November 2007, 13:20

I've pmd the code in question - can you confirm that the code sent is just doing 0.1ms offset?

Peer

13th November 2007, 13:21

I've pmd the code in question - can you confirm that the code sent is just doing 0.1ms offset?

That's what I was writing, yes.
And it does it always, no matter what input you pass in...

EDIT: concerning the code snippet you just sent: that doesn't seem to be related to the delay at all.
BTW: I don't think there is a problem with posting small code excerpts in the forum, PM should not be neccessary.

cad

13th November 2007, 13:25

This is a mess ..... so it is just another hack.

.... :confused:

It may be worth including in the app with a checkbox or an editable drop down with options.... but it does seem to be a sticky plaster....

cad

13th November 2007, 13:36

the code is not mine but your call on posting it.

yes you are right about the code snippet - why was I hooked on that...!!!

So all mencodersh.exe does is delay by 0.1ms !

..... I have to go now - I will defer to your knowledge as I am ofcourse very unfamiliar with all this....

I'll continue to keep stabbing at this ..... it is such an annoying problem

..... :(

cad

cad

15th November 2007, 14:10

Peer

15th November 2007, 15:47

Peer,

Thanks for putting the fix into the latest release. Don't shoot me down but how come you put in the 0.1 second delay by default and not as:

a) a post processing option akin to PocketDivXEncoder

Because postprocessing requires remuxing and adds a significant encoding time penalty.

b) a check box to apply 0.1ms as part of the default processing

Simply because my experiments showed that mencoder seems to have a bug that causes it to be off this slight 0.1s always, so this is meant to be a workaround for that misbehaviour.

cad

15th November 2007, 17:43

Peer

15th November 2007, 18:51

Peer,

This is great news. Let's hope this one can be closed and if so I don't know of any other one stop software that will be able to go from DVD to AVI reliably...I'll do an encode and test right now..... :)

Out of interest, where did you find the details of the bug in memcoder? And another thought, do you think that it is the case that only some people notice the problem as I would guess that the bug would be consistant for all users? I would love to know what memcoder is doing wrong to have a consistant 0.1ms error.

You pointed me to the fix with using pocketdivxencoder (thank you for that) which simply did the same thing.
So I asked myself, why they always use this .1s offset, and I ran mencoder over a pile of DVDs with PAL and NTSC material. The offset appeared to be constant though always hardly noticeable.
I can't tell you exactly what causes it, but it is probably some error in preloading and buffering.

This leads me to your 2nd question: I'm one of those who wouldn't care at all. This sound offset is so tiny that I only notice it, when really looking for it.
I'm sure most users either don't see it or don't get bothered by it...

cad

16th November 2007, 04:10

Peer,

Thanks for the reply. Time will be the test here. My first encode with the new version is good ......one down.........

cad

cad

18th November 2007, 19:15

Just wated to bump this one up the list again - is anyone getting any audio sync problems anymore with the latest version?

firemoth

31st December 2007, 13:11

Hi All

I have just purchased CloneDVD, CloneDVD Mobile and AnyDVD.

I was silly enough not to properly try the software before purchase.

I am trying to convert "Pirates of the Caribbean World's End" DVD to use on my iPod Nano.

I have converted several times, with deinterlace on and off, with and without letterbox zoom and with and without cinemascope zoom. I have tried running the software on three differnt computers (a Pentium D 2.8 3Gb RAM, AMD Athlon 64 3500+ 1 Gb RAM, running parallels on a Mac Pro with 1Gb RAM - Windows XP SP2 in each case).

Every time I convert using CloneDVD Mobile the audio is lagging behind the video.

I loaded one of the converted files into Logic Pro 8. There is a part of the film (at around 57mins) where one pirate hits another on the head with the butt of a gun - a very easy sound to hear and action to see. In Logic Pro I can see that there is a delay of .2 second (200 ms).

I have read this thread and can only assume I am doing something wrong since everybody else now seems happy.

Thanks in advance to anyone who can point out my mistake(s)!!

Also, Happy New year to all!

firemoth

31st December 2007, 13:14

Hi Again

I should have mentioned that I have also tried ripping to HD first using AnyDVD and then using ClondeDVD mobile on the rip - still have the same delay problems though :(

KnoWei

31st December 2007, 13:23

@Firemoth,

1) Can you tell us which profile you are using from the first screen of CloneDVD Mobile?

2) Does the A/V sync delay appear to remain constant throughout the video or does it get progressively worse as the video plays?

3) Are you comfortable changing an .ini file if I give you some changes?

~KnoWei

firemoth

31st December 2007, 13:30

Hello KnoWei

Thanks for the incredibly fast reply!

1) Profile is iPod Video
2) Yes it appears to remain constant
3) Very comfortable changing settings

Thanks

cad

31st December 2007, 15:39

Hi,

I tried MP4 and the audio was out of sync. The devices.ini file for iPodNano does not have the audio offset of 0.1ms.

For example if you open

C:\Program Files\SlySoft\CloneDVDmobile\Devices.ini

and see

[* Generic (DivX)]
mopts=-audio-preload 0.8 -delay 0.1 -lameopts br=%abrate%

note the delay of 0.1 - thats an on purpose delay of 0.1ms

for the ipod the delay is not present.

The 0.1ms seems to be an issue with memcoder which is opensource and used by CloneDVDMobile. Give it a go and try to edit the file. Do a small clip to test..... I know that an obvious thing to say...

cad

KnoWei

31st December 2007, 17:11

Thanks for the incredibly fast reply!

No problem. Just happened to be browsing by. However as CAD points out the iPOD profile in the Devices.ini file does not have a delay in it. Unfortunately all I can tell you after doing a good bit of reading over at the MEncoder site and a few other places is that I don't think there is anything you can do to tweak the audio settings on the FAAC codec which is being used in this profile. I was hoping to give you some settings to either go to a constant bit rate or, as CAD was I'm sure thinking, to have you nudge the audio delay as is done in the Generic DiVX profile.

If you are feeling really brave and have some spare time you could try a different codec. I don't know what an iPod is compatibile with as far as the audio stream in the .mp4 file goes. But the lame codec does give you some flexibility to play around with audio delay and CBR settings which definitely can help with sync issues. If you do this would you report your findings back here please? I'm going to be working with a Nano before January is out.

And if I may co-opt your issue for just a moment... I'd like to thank CAD for previously dogging the A/V sync issue. :clap: I read all 150-odd posts of this thread about a week ago and I know it was an arduous journey he's been through trying to scare out the a/v sync ghosts that seem to haunt some of us.

c000324

1st January 2008, 12:00

Hi Guys. New on here. I very happy with Slysofts software (AnyDVD and CloneDVD) but I seem to be having the same problems as everyone else on here. But on anything converting to any MP4 setting?????? Avi seems fine.

Any idea's??????????

profcolli

2nd January 2008, 19:25

Just wanted to bump this one up the list again - is anyone getting any audio sync problems anymore with the latest version?Only with XviD profile that I bodged up for myself - not with the released profiles (nor with using my own modifications to Generic DivX and WMV experimental). Still working on the XviD ;)

cad

2nd January 2008, 21:33

profcolli

3rd January 2008, 05:19

So .... are avis (Generic DivX) still off - have you paid for the software? If so, log a support call with all the possible details. If you get pushed back then carry on pushing...

Can you put a clip up on the web for slysoft to access?

cadGeneric DivX and variations of it (and WMV) have NO audio lags for me (using audio delay settings for DivX). XviD (which is lagging) is NOT supported in the released profiles - it is home-brewed by some more adventurous users. I've given up on XviD because of the audio lag as DivX quality is equivalent and even that is less useful to me as WMV is much faster to encode (~30%) - my Samsung YP-P2 can use either (as input to Samsung Media Studio for conversion to its proprietary SVI format).

firemoth

3rd January 2008, 11:19

Hello All

@ cad: Thanks for the tip. I did add that line to the iPod part of devices.ini and it HAS made a difference. The audio is ALMOST in sync; I just need to try different delay values to sync it perfectly. Just a small correction, I think the delay is in seconds, and not milliseconds, i.e. 0.1 gives a video delay of a tenth of a second (100 milliseconds). But THANK YOU.

@ KnoWei: Totally agree with you – I read all of the previous posts as well – and if it wasn’t for cad I don’t think this issue would have been acknowledged at all. It seems odd that such a smart company as SlySoft can’t nail this bug.

@ c000324: I haven’t tried AVI (I only need movies on my iPod) but cad’s fix is certainly working for me.

Happy New Year!
:)

KnoWei

3rd January 2008, 14:04

...It seems odd that such a smart company as SlySoft can’t nail this bug...

I think this is more about a combination of a myriad of environmental factors that exist in the world of software (encoding codecs, playback devices, decoding codecs, bit rates, etc., etc.) than software design. Slysoft, from prior posts, hasn't been able to recreate the problem so it's kind of hard to fix what they can't see. That doesn't me some of us don't see it - I know because I'm an eye witness. :-) At any rate by making minor mods to the .ini we may actually be just compensating for something in our environment.

~KnoWei

cad

3rd January 2008, 16:34

I have an idea on how to narrow this down (it can't be odd encoder codecs on machines as mencoder has, I believe, the codecs built in to encode...?!?). Therefore for mp4s on an Ipod the issue must be with mencoder? Have you played the mp4 on your desktop machine......?

Anyway, my idea is to show which filters are used to decode the file in MediaPlayer or something that uses DirectShow to play the file. This assumes you can realise the issue in MediaPlayer? If its an apple player it definately is mencoder as I strongly doubt the apple player uses DirectShow/X

So if you can hear the problem in ms media player you can download a program called GraphEdit

http://download.videohelp.com/download/graphedit9060822.zip

and render the video file, it will tell you what filters are playing the file under direct show. This may help track the problem down.... you can then get the versions of the filter dlls and supply to Slysoft......

Another usefull way to determine the audio offset is to use ffdhow tryout. Install this and set it to decode your audio codec. Then you can use the audio offset in the ffdshow util to find the number of milliseconds.... saves all the guessing and time wasting...

Sorry for the rushed response - on my way out and wanted reply.....

cad

cad

3rd January 2008, 16:38

KnoWei,

One should press for user definable profiles. Peer has talked about them but if they are implemented then at least all the hard work with peoples profiles will not be erased with a software update, as it is currently....

cad

KnoWei

3rd January 2008, 20:16

KnoWei,

One should press for user definable profiles.

cad

I couldn't agree more. I think it's very useful.

...it can't be odd encoder codecs on machines as mencoder has, I believe, the codecs built in to encode...?!?
That is correct as stated elsewhere by Peer. MEncode does *not* use codecs on your machine to encode. So the MEncode provided codecs are part of the complete production-to-playback chain that we can vary through config files at the moment.

Therefore for mp4s on an Ipod the issue must be with mencoder? Have you played the mp4 on your desktop machine......?
Could be but not everyone has the problem and most notably Slysoft can not reproduce it. If others don't have the problem could the iPods be the variable? This does seem unlikely. We'd have to have detailed info on iPod firmware revs to pinpoint this. Can't wait for my iPod so I can test this issue for myself. :)

Anyway, my idea is to show which filters are used to decode the file in MediaPlayer or something that uses DirectShow to play the file. This assumes you can realise the issue in MediaPlayer? If its an apple player it definately is mencoder as I strongly doubt the apple player uses DirectShow/X
All players are a variable in the production-to-playback chain. A computer with it's memory and processor power can (and probably will) compensate for sync issues without our intervention. A portable player with it's relative limited operating memory and processing power might not. Or if it has the memory and processing power the software might not be designed to do this.

So if you can hear the problem in ms media player you can download a program called GraphEdit

http://download.videohelp.com/downlo...dit9060822.zip

and render the video file, it will tell you what filters are playing the file under direct show. This may help track the problem down.... you can then get the versions of the filter dlls and supply to Slysoft......

Another usefull way to determine the audio offset is to use ffdhow tryout. Install this and set it to decode your audio codec. Then you can use the audio offset in the ffdshow util to find the number of milliseconds.... saves all the guessing and time wasting...

I haven't used these tools but seems to make sense - if you can pinpoint that there is a delay coming out of MEncoder and that some players are adjusting for it and how that is being done then it would be useful in understanding the "problem". And of course there are two kinds of delay - constant through the entire clip and progressive where audio gets further out of sync the longer you watch. The "fixes" for these two are bound to be different since the root cause will be different.

Sorry for the rushed response - on my way out and wanted reply.....

Hope you had a good time. :agree:

Regards,
~KnoWei

cad

4th January 2008, 05:31

Thanks for the reply, my only comment is that computers add numbers up. If they didn't do it correctly then all audio/video would be out of sync.... if they didn't add numbers up generally then they'd be pretty useless.

There are many things in the chain - but it seems that only files created from memcoder give issues? Other sourced avis / mp4s are fine - thus I can only conclude that it is memcoder and not playback codecs or PC hardware. Whenever I have a mythical occurance of a software problem it gets reported as it only seems to happen randomly! It is always reproduceable, the right envirnment is simply required.

Does anyone have any home video / non copyrighted material with the issue? Then we can all encode it and also slysoft can encode it and we can all listen the the comparitive files. We need a short length non copyright DVD source that gives the issue......??!??

cad

KnoWei

4th January 2008, 17:46

Does anyone have any home video / non copyrighted material with the issue?

I'd volunteer to make one but I have to wear a mask to protect my true identity so you won't be able to see my lips move. :D

BTW I think we are in violent agreement. As you point out...It is always reproduceable, the right envirnment is simply required.

I'm expecting the arrival of a Nano in a couple more weeks. I'll start running tests on mp4s then and if I can reproduce it with non-encrypted material I'll share the clip if someone hasn't beaten me to it.

~KnoWei

cad

4th January 2008, 18:05

Thanks for the reply... it would be great to have that DVD source, if possible some quick speech with visible lips - just what I'm sure nobody wants to supply :agree: .... sounds yuk...but that is the best test.

5 mins should do it and then it can be put on a file share as a zip for all to try. Let's hope you do get the problem when re-encoding the source to mp4! Ipod aside do you get the issue on the pc when playing mp4s?

cad

p.s. progressive audio sync issues were the reason I gave up with AutoGK - there was no way to demux the audio and re-mux it again without taking the file apart in chunks and fixing each part.

firemoth

6th January 2008, 07:39

Hello All!

@ KnoWei: I’m really not sure it has much to do with playback devices, decoding codecs or bit rates. I have tried watching the created video on 4 very different machines (Pentium D, Athlon 64, MacPro running Windows within Parallels and an iPod nano) and in each case I see the same delays.

@ cad: yes I have read somewhere that mencoder has the codecs built in. Yes I played the MP4 back on my desktop machine – still the delay (I have tried both Windows Media Player and QuickTime Player). And presumably the Apple player on the iPod itself cannot possibly be using DirectShow/X? This all points to a software bug inside the SlySoft software? I have also purchased the CuCusoft convertor, and although the video quality is not so good (and it has a bug of not being able to read all DVDs) the video / audio sync is ALWAYS perfect. Again, this is the same systems that I am trying the SlySoft software.
Did you mean ffdshow or ffdhow?

From all my experiments, the audio/video sync seems very much something that is part of the data in the MP4 file, NOT part of the playback hardware/software. As said above, a file produced with Slysoft on any of my various systems will play back with delay on any of the systems. A Cucusoft created file will play back fine on any of the above systems.

I have a home video that I had previously converted to DVD using Pinnacle (about 2 years old). I tried ripping this to hard disc and then using ClondeDVD Mobile to convert this to MP4 – all worked perfectly, no sync problems at all!! Hmmmmm.

Is anyone from SlySoft still monitoring this thread?

I don’t have time today, but it would easy to record a home video of, for example, hammering in some nails to a piece of wood? Makes it very easy to test for sync? I would happy to send this Slysoft in an attempt to help “nail” this problem (sorry, couldn’t help the pun :) ).

All the best

KnoWei

6th January 2008, 11:06

Hi guys, sorry I've been tied-up and unable to get back to the forum.

First of all, Firemoth, your idea about filming the hammering of nails is a good one. I was coming to the same conclusion but was thinking whacking two blocks of wood together. I like nails better for the symbolism. :agree:

One thing I wonder about doing a home video though. Isn't professional material actually recorded on separate devices and then mastered and multiplexed in post production? So typical DVD source material has multiple streams of data for sound and video. That won't be the case for me and my handy-cam which I believe is all one stream - or at least it is not processed seperately at any time and then brought back together. So it may not be apples to apples although there will no doubt be some stress relief realized while pounding away on those nails. :)

Firemoth as you said, I’m really not sure it has much to do with playback devices...
I just meant we have to leave all the options on the table until they are eliminated with empircal testing. Which it sounds like you've made some strides doing.

I did try to read through some historicals at MEncoder but their forum is a real pain in the neck to read and find stuff in. I did find heated references to A/V sync issues and one senior poster ranting about how it had been addressed 1000's of times but in the time I had available I couldn't turn up how that community has addressed the problem. As time permits I'm going to continue digging through their forums. MEncoder has been around for a while so this has probably been answered. Of course there are different audio and video codes in use within MEncoder so we have to determine is the constant sync problem (as opposed to the progressive sync problem) for all or just some combinations.

~KnoWei

MagicPants

13th January 2008, 19:43

From another (unnamed) product's feature list:

One problem with other DVD ripping software is getting the correct frame rate, have you noticed audio sync problems with other products you've used? Our software will detect Progressive 24hz DVD's and set the correct frame rate accordingly.

I get the feeling most of these rippers are written in region 2 and PAL has something to do with it. Being that PAL syncs at 25 hz which is close to a movie's frame rate of 24hz and NTSC syncs at 30hz.

Basically it's not that the audio is out of sync, it's the video that's wrong.

Randy1754

13th January 2008, 23:59

..since I have been able to successfully copy old (Casablanca/Willy Wonka) and new (Bourne Ultimatum). Star Trek TNG is out of sync and not linearly since I can adjust the audio to the point where it is in sync with the video and a few seconds later it is drifting again. I have used AnyDVD alone and with CloneDVD2. I have used several competing products including Shrink and Corel's CopyDVD. I'm guessing the frame rate is different than the audio rate and have tried using Premiere CS3 to get them the same but it is too much work.

I am running Vista Ultimate on a Quad Core/3GB system. My conclusion is this has nothing to do specifically with the SlySoft products since other competitor products get the same results.

All that said, I'd love a solution like everyone else. Thanks everyone.

cad

14th January 2008, 12:58

What were you converting to? Generic DIVX?

Randy1754

14th January 2008, 15:31

I don't do a conversion per se, just copy the VOB to my harddisk. I use Premiere CS3 to work with a clip so once the VOB is on my system I just change the extension to mpg. This has worked for every other VOB I have ever used (many) including the other files I referenced above.

cad

14th January 2008, 17:28

So,

Just to confirm

1) VOB (copy with AnyDVD) -> MPG
2) Play MPG (in media player?)
3) Audio sync issue?

cad

Randy1754

14th January 2008, 18:54

AnyDVD Rip DVD to Disk

Chg VOB file extension to MPG

Media Player is only audio, no video.

Premiere CS3 takes extremely long to conform the file (about 20 minutes). The process loops through the file over and over again (hundreds of times in process monitor). The final is linked video and audio that plays but is out of sync.

cad

15th January 2008, 05:00

I think this thread is only about sync issues after converting using CloneDVD mobile

Randy1754

15th January 2008, 19:37

I get that and am happy to post to another forum but in reading through the posts here the problem seems to be the same and may not be specific to mobile. Thanks in any event.

cad

16th January 2008, 02:50

Point taken, have you tried the AnyDVD forum - its a much better served forum and should give you better results....?

RomeoEcho

6th February 2008, 13:11

Hello Everyone,

I think I got the solution in our synch problem when converting .vob file to .mp4 using the clonedvdmobile encoder. I tried every setting that I read from this forum and even from other forums regarding synch problems and I used different types of encoder but sad to say none of them solved the synch issue.

I came up with a solution of re-authoring the dvd movie using DVDShrink, a freeware which you can download at http://www.afterdawn.com/software/video_software/dvd_rippers/dvd_shrink.cfm and get only the main part of the movie (not sure if clonedvd has this kind of feature) menus and extra features were removed from the file. After the back-up into .vob file was completed I used the CloneDVDMobile to encode it to .mp4 for my ipod and I am happy with the result since both the audio and video synched-up. I tried the xilisoft ipod converter but the result is not good enough since this time, the video lag about a sec with audio.

Hope this help solve our synch problems.......let me know.:rock:

Romeo Echo

Webslinger

6th February 2008, 13:54

and get only the main part of the movie (not sure if clonedvd has this kind of feature)

Yes, it does. And you should be able to use Anydvd ripper and achieve the same result. Shrink should not be required.

imanotsu

24th February 2008, 11:13

I have read thru all the comments on this audio sync issues thread and i am having similar problems on several movies only in wmv file format. I am using a toshiba satelite w/ Vista Home premium and currently am using the trial software. I am pleased w/ the video quality but the delay on the audio is frustrating. I have seen code fixes posted by one or two of the users but they address other file formats -not the wmv. I understand the wmv function is still new but if there is a fix and someone who can walk me thru the fix step by step i would appreciate it.
One of the movies that i had the issue with was Dragon Wars -not sure which region (i'm in the US)-delay is about .3 seconds on most movies.
software settings:
main movie- menus disabled
Dolby AC-3/6 subtitles disabled
no interlace
widscreen aspect ratio
3 passes
Thanks

Fletch

9th March 2008, 00:58

I ripped Mr and Mrs Smith using AnyDVD (right click on tray icon, Rip Video DVD to Hard disk) and CloneDVDMobile using the setting for Nokia N95. On transferring it over to the phone, yes there is a sync issue. Not sure why.

If I want a really pristine copy for my iPod Touch I'll use AnyDVD together with the freeware program 'MPEG Streamclip' (available for both Windows and Mac). Sure it takes 8 hours(!) to encode a movie, but the results are worth it.

dragon457

11th March 2008, 16:30

I've been keeping up with the sync issue threads for some time now, especially since I also have movies that have sync problems. I never posted my problem, because it's exactly the same as all the others; de-synced audio and video, with no apparent reason or fix. Due to a lack of explanation by the devs as to why this is happening, and no reliable "work-around" even available, I've actually moved on to other software for my converting needs.

I haven't made a purchase yet (especially since I DID purchase CDVD-M, and now have unfixable problems), but have been trying out DVDFab Platinum, and it seems to fit the bill. I'm not here to advertise for them, since it's entirely possible to run into the very same issues with their software, but if you're looking for an alternative while the devs work on fixing CDVD-M, it may be of some use. Not to mention, it actually has a batch option. :eek: I have no intention of bashing Slysoft's products, and overall I think they're great, but this entire audio/video sync issue has really disappointed me, forcing me to try something else.

Spacerat-70

12th March 2008, 16:16

Hi,

After reading through this thread I noticed that a number of people who were having the same problem appeared to be running a similar setup to mine (Quad Core Duo / 3Gb+ RAM / Vista) - I have been getting inconsistant synch problems.

I installed Virtual PC and the Microsoft IE7 VHD, installed CloneDVD and run a synch (28 quality, 3 pass, 480 x 270, no zoom, no deinterlace) - the result was a consistant 0.1 second delay. When I modified the devices.ini to include the audio delay then the output result was, to my eye, perfect.

Given this, is the problem with the encoding something specific to Vista, or is it a result of the multi-threading (Virtual PC only uses one core)?

Don't know if this helps or is a diversion, but it worked for me.

Cheers,
Spacerat

MagicPants

3rd April 2008, 03:05

Seems like it might be a region NTSC/PAL issue. The devs at Slysoft are probably trying the region 2(pal) dvd and the people having the issues are probably using region 1(ntsc).

profcolli

8th April 2008, 03:01

Given this, is the problem with the encoding something specific to Vista, or is it a result of the multi-threading (Virtual PC only uses one core)?
SpaceratFFMpeg FAQ states that using multiple threads may cause "degradation" For multithreaded MPEG* encoding, the encoded slices must be independent, otherwise thread n would practically have to wait for n-1 to finish, so it's quite logical that there is a small reduction of quality. This is not a bug. so maybe this is similar with multithreading using Mencoder?

bdebrun

19th April 2008, 12:40

I have tried many different converters, Divx, Imtoo, DVDmovile, Dr Divx.... and what I have found is that each converter has audio/synch problems. Not with every DVD though. For example, using the Divx.com converter, I expereienced the problem with the movie "Why did I get married", but when I tried it with CloneDVDMobile, I did not have the problem. This is what concerns me with the ClondeDVDMobile product; It is so fast! When using other programs, it usually takes over 2 hours to convert but with CloneDVD Mobile, it takes around 40 minutes. Of course I love the fact that it is fast, but what am I losing here? Did the Slysoft team come up with some code to cut down the time without cutting out the quality? A couple months ago, I began converting my 400 DVD collection to DIVX. Unfortunately, I converted around 50 before finding the audio/video synch problem. Now, I will go back and verify the quality of all 50 conversions before proceeding.

Spanky

20th April 2008, 08:22

There is a free program out there called “handbrake”, it’s clunky and not too friendly but when every other tool in my box can’t get the a/v sync correct handbrake can. I haven’t missed yet with it.

tazbert

19th May 2008, 07:50

can i add my tuppenorth here? i have been trying out clonedvd mobile to rip my dvds to my psp. i have found the quality to be exceptional, but i get a problem with the audio.

having read through this thread, i have got rid of most of the problem by adding a delay of 0.2 seconds in the config file. there is still a synch problem, but it is not really noticeable. i am thinking maybe i could try 0.25 seconds, but i can't be bothered!

this holds for all the dvds i have tried. these include:

red dwarf series 1 to 8
south park series 1 and 2
Ghost in the Shell Stand Alone Complex 2
Millionaires Express

and many others. most are region 2, but I think millionaires express and GitS are region free.

from this i conclude the problem has to be hardware related. there must be a difference in the lengths of time it takes to start up the threads for audio and video.

my hardware is:

Dell laptop Latitude D620
Win XP

any news on progress?

I'm planning on buying this software (as I said above the quality is excellent) but it would be good if this was fixed!

cheers

andy

Pageygeeza

25th May 2008, 16:44

This is the thing I don't understand. My vista lappy: Dell Inspiron 1520 didn't work very well with CloneDVDMobile at all. I really wanted to purchase it as it was the only software that would rip straight from dvd using more than one pass. But as with most other complaints here, synch was a big issue. Now here is the funny part, I did a complete clean install to the laptop, (only installing drivers and software I really needed.) I didn't install any codec packs so CDM is actually running from it's internal codec. Now get this, it works bloody well, if there is a delay I can't notice it. Is it the fact there isn't a lot of garbage on my HDD that allows it to run properly? I really don't know, but if anyone else does the same and gets the same results, then that's probably the problem.

Pagey out.........

Badlizard

26th May 2008, 02:07

After reading this entire thread here's where I'm at.

Vista Biz, dual core proc, pretty clean machine. Recent format.

Using the PSP 720 profile. Trading Places came out with a minor and easily ignored audio sync error. Lost in Translation needed a .30 audio advance to sync up. I used -delay .30 in devices.ini. Looks right to my eye.

Played on PC with Media Player Classic for testing. Also tested on a Treo phone, same sync prob. MPC has an audio offset option that's good for testing.

My technique is to trim and encode just one chapter then view it hopefully finding something easy to estimate on. Bill Murray putting the golf ball was a great one. Took a couple trys to settle on .30.

I ripped a single chapter from one with a problem, tested encoding from it and verified the problem existed. I've sent that to a buddy who uses CDVDM to see if he has the same issue. I also sent him 2 output files, one corrected and one not. Hopefully I'll hear back soon what he thinks.

Oh, and Generic DivX had a sync prob for me too. Disabling multi-threading and deinterlacing didn't fix it for me. Just sayin'

-- Badlizard

--update, my buddy had the same results I did. Something to note however, we observed Quicktime using ffdshow did not appear to have as much of a delay.

Badlizard

28th May 2008, 11:27

More research.

I tried another method. Decoded by AnyDVD, ripped by DVD Decrypter to a single VOB file. Then RipBot264 to compress. Here's where it got interesting. RipBot264 reported the video and audio at different lengths.

00:01:19.28.001 video
00:01:39:19.911 audio

It also showed the audio delay at -25 MS. So if for nothing else it appears one could use it to find the correct setting to tweak in devices.ini.

So I let it run. Perfect audio sync, but it played too fast. Now SUPER (and anything else I tried) reported the video at 29.97fps. But the audio length matches the video if I force 23.976fps. So I'm starting a recompress at the new frame rate. We'll see what happens in a few hours.

Although I find poking around like this to be fun, what I love about CloneDVDMobile is it's point and click and done. And it's fast. I'm going to try and set the frame rate in devices.ini and see what that does.

-- Badlizard

wandering69

2nd June 2008, 00:18

I have a synce problem with every single DVD i have ripped. Which includes, MI3, Waiting, Tommy Boy, Chronicles of Riddick, Entire Season 1 & Season 3 of Arrested Development, The Departed and everything else. I also emailed Slysoft support and never heard back(they actually emailed back and wanted some information, which i gave, but they never responded to that). I found a program that fixes the sync issue -> it is called "PocketDivXEncoder_0.3.60".

Once i rip the DVD, i then use this program to fix the synce problem. Once the movie is ripped, running it through this program hardly ever takes more than one minute per movie.

I too have this problem I tried about 6 different dvd's w/a Creative Zen and all have an audio delay and that gets progressively longer during the movie. I read this entire thread (and searched the "internets" for a fix). This was the only thing that has worked so far. I really like all the Slysoft products (I've several), but it sounds like they dropped the ball on this one. Consider including a fix similar to PocketDivXEncoder 0.3.60 as a std option in the next revision (hey just license it... it's there and it works!)

rocker9455

6th June 2008, 03:03

im having the same problem im ripping in region 2 with probably about .25 seconds backwards this is on all my videos ive ripped

mitchell and webb look - s1
the mighty boosh season s1-2

would making clonedvd mobile do multiple passes help at all?
or is virtual dub all we have at this moment?

MrsPost

25th June 2008, 14:37

I'm having this exact same problem with any movie I try to convert into divx.

My Sansa media converter won't recognize the WMV2 format used by CloneDVD Mobile so this is the only format I'm left with if I want to watch movies on my media player.

Has anyone from SlySoft weighed in on this?

Gamma0203

2nd July 2008, 15:04

Hi, I want to Thank Slysoft for their great products :bowdown:, from my perspective they're by far the most friendly and brainless to use. :clap: I've been using them for over 3 years now. I've tried a lot of freeware and free to try software and found similar but nothing that really improves if you're not a knowledger.

I read this entire post to see if somebody reported a similar problem and I didn't found it.
I've a HDD player Midte PMP 368 that I've been loading with my daughter's movies to watch all the time, so far I've converted over 50 movies with no Issues until yesterday that we were watching Ice Age 2. At the middle of the movie it make a kind of "skip" and the audio sync Issue appear.
This is the profile that I've been using to convert:

[*A AVI DD for MDT-PMP-368]
Res1=320x240
Res2=480x360
Res3=640x480
ResAna1=320x180
ResAna2=480x270
ResAna3=640x360
AllowNativeTVResolution=1
VTag=DIVX
mopts=-audio-preload 0.8 -delay 0.1 -lameopts br=%abrate%
lavcopts=vcodec=mpeg4:mbd=2:trell
moac=copy
Format=avi -noodml
FileType=avi
ARate=48000
ABRate=128
MVolume=20
Quality=23
useMencoder=1
SubTitle=1
MaxVBitrate=3000

It's a modify copy of the generic DIVX profile. I have a Laptop HP Dual Core 4 Gigs of RAM a 160G HD with 70G free running under Vista Home Premium SP1 (Not happy with It). I have to add that I uninstall all the codec packs that I had like K-Lite and programs like Nero, BS Player, and leave it as bare as possible as I hardly find that they do interfere with CDVDM.

The Age of Ice 2 is a Region 4 DVD and Spanish language track.

Any Help will be appreciated.

pieman

7th July 2008, 15:30

Ive got clone dvd and anydvd, and what great products they are.Ive downloaded the free trial of mobile, and how easy to use!trouble is, ive the same problem as every other poster on this forum.Bad sync!And bearing in mind Slysoft dont appear to give a monkeys about it, theres only one thing to do and that is DONT BUY IT.Im glad i havent been mugged, and am currently testing a few others.Slysoft....Inm really dissapointed.

fkk

26th July 2008, 17:41

I am also evaluating, have tried every format available, and have yet to have a movie where the audio and video are in sync. I have also experienced the synchronization improve as the quality setting are increased but so far no cigar. I think I'll continue to monitor and if a solution is found I'll purchase since this is otherwise one of the easiest programs I've seen for backing up DVDs.

johnny_pockets

29th July 2008, 21:02

I uninstalled the Combined Comunity Codec Pack and Haali Media Splitter - tried again and things were synced up.

mightypile

18th August 2008, 23:48

This is pulled from the mplayer website.

9.1. Audio/Video synchronization

Linux sound card drivers have compatibility problems. This is because MPlayer relies on an in-built feature of properly coded sound drivers that enable them to maintain correct audio/video sync. Regrettably, some driver authors don't take the care to code this feature since it is not needed for playing MP3s or sound effects.

Other media players like aviplay or xine possibly work out-of-the-box with these drivers because they use "simple" methods with internal timing. Measuring showed that their methods are not as efficient as MPlayer's.

Using MPlayer with a properly written audio driver will never result in A/V desynchronisation related to the audio, except only with very badly created files (check the man page for workarounds).

If you happen to have a bad audio driver, try the -autosync option, it should sort out your problems. See the man page for detailed information.

I don't know if this affects the CCCP or Haali codecs that people talk about fixing the problem. Perhaps the Slysoft developers all have certain video cards or drivers that are different from those on some of our cheaper laptops. Just an idea. Could the slysoft folks please see if the 'autosync' flag slows down the process on your machines or causes any other problems? I'll play with adding it to my own setup (which consistently has audio sync problems) and report back my results.

gkinca

26th August 2008, 04:13

To start, I'm running a Panasonic CF-30 with XP pro and I think about 1.66 Ghz process and 1GB of ram. My files are pre-ripped. I'm in Iraq and buy the movies from locals on base. Playing them in VOB and IFO..? format is no problem off my external hard drive. When I would convert to MP4 under "Microsoft Zune" with full settings (highest quality and screen size) I would have audio sync problems using Windows Media Play and Zune media player.

If I converted to WMV files, no audio sync problems.

Then friend gave me VLC Media player. Looks pretty simple, not as fancy as the others, but seems to not have the audio sync problem.

I'm considering buying a portable dvd player with USB ports to run from my external. I hope it will play with no audio problems.

Good luck

Mr_Slugger

14th November 2008, 23:45

hi all, well I just spent the last hour going through these forums and this thread...a little disapointed that there is no clear answer to the audio sync issue.

I am a happy user of both AnyDVD and DVDClone2, got the DVDClone Mobile a while ago but have never used it until now. I just got my kid a PSP for xmas, so was trying a few DVD conversions to see how it would work for her.

I selected PSP from the first screen and the first choice which is PSP AVC/H264. Click next and select a movie that I have ripped to my harddrive, this is ripped with AnyDVD/DVDClone full size, no compression.

I select leave the default audio stream English dolby AC-3/6 and disabled subtitles, click next..

Leave everything default which is 368x208, highest video quality, 1 pass, deinterlaced checked.

I have tried this on 2 films now, soon as the first finished I went to the folder on the harddrive where I created it and double clicked, it open in windows media player and the first thing i notice was lip sync was out....very odd. the second film was the same, ended up here!

My PC is a beast, I am running off Vista Ultimate 32bit (which I hate!) on a nForce 790i MB with Intel Extreme quad X6700 cpu, 2 Gig of 1333MHz ram, 10k main disk where the software is installed and a 6TB raid array where the files are created and read from.

The encoding is taking approximately 25 minutes per film, this outputs a 500-600meg file.

I am using the lastest version of the software and the films I tried are NTSC R1 (USA) Alvin and the chipmunks and Garfield 2, my dvd drive is set to R1

PLEASE can some one help me get this working for the PSP before Xmas!!

I have not tested play back on the PSP as its rapped up for my kid already!!

Many thanks..

JeffB

15th November 2008, 11:08

I just updated to the beta and it solved the audio sync issues in iTunes with my AC/DC Live at Donington DVD. However, I cannot get the iPod version to load on my iPod Touch or on my 80 GB Classic. But that's a topic for a different thread.

-Jeff

Mr_Slugger

15th November 2008, 20:58

So I tried a thrid movie, dodgeball and also changed to the highest quality, the first was not on max I guess as the size of the output file is much smaller than the last 2 I tried (300meg) and the sync issue in not there. The first one was the worse, I'll try it again will high settings.

Anyone using this software for PSP and has any tips?

Also is there somethign I can set in the config file to use more cores?

Thanks!

hi all, well I just spent the last hour going through these forums and this thread...a little disapointed that there is no clear answer to the audio sync issue.

I am a happy user of both AnyDVD and DVDClone2, got the DVDClone Mobile a while ago but have never used it until now. I just got my kid a PSP for xmas, so was trying a few DVD conversions to see how it would work for her.

I selected PSP from the first screen and the first choice which is PSP AVC/H264. Click next and select a movie that I have ripped to my harddrive, this is ripped with AnyDVD/DVDClone full size, no compression.

I select leave the default audio stream English dolby AC-3/6 and disabled subtitles, click next..

Leave everything default which is 368x208, highest video quality, 1 pass, deinterlaced checked.

I have tried this on 2 films now, soon as the first finished I went to the folder on the harddrive where I created it and double clicked, it open in windows media player and the first thing i notice was lip sync was out....very odd. the second film was the same, ended up here!

My PC is a beast, I am running off Vista Ultimate 32bit (which I hate!) on a nForce 790i MB with Intel Extreme quad X6700 cpu, 2 Gig of 1333MHz ram, 10k main disk where the software is installed and a 6TB raid array where the files are created and read from.

The encoding is taking approximately 25 minutes per film, this outputs a 500-600meg file.

I am using the lastest version of the software and the films I tried are NTSC R1 (USA) Alvin and the chipmunks and Garfield 2, my dvd drive is set to R1

PLEASE can some one help me get this working for the PSP before Xmas!!

I have not tested play back on the PSP as its rapped up for my kid already!!

Many thanks..

Spanky

15th November 2008, 21:26

Hello Mr_Slugger and welcome to the forum. I've been making PSP movies all afternoon and having really good luck with the latest beta version 1.5.0.4. It has solved the A/V sync issues as far as I can tell. Download it here: http://forum.slysoft.com/showthread.php?t=21748 . I will also include a pdf file I made for a friend and have posted here before, hope it helps.

Spanky

15th November 2008, 21:31

I see the pdf did not attach, they have cut the allowable size down so I'll try that again as a zip!

KnoWei

18th November 2008, 23:04

Leave everything default which is 368x208, highest video quality, 1 pass, deinterlaced checked.

I have not had problems with a/v sync on PSP or iPods. Just with DivX profile.

For movies you should not use the DeInterlace parm. That should only be checked if you are converting something that was made for TV like a series or made-for-TV movie.

Try the conversion w/out DeInterlace and post back.

Also can you clarify if the out of sync gets progressively worse or is it consistent through the movie?

~KnoWei

KnoWei

18th November 2008, 23:11

Also is there something I can set in the config file to use more cores?

Please see the early postings by Prof Colli and others in this thread for a Dual Core discussion and settings.

http://forum.slysoft.com/showthread.php?t=11381

~KnoWei

profcolli

19th November 2008, 02:03

Please see the early postings by Prof Colli and others in this thread for a Dual Core discussion and settings.

http://forum.slysoft.com/showthread.php?t=11381

~KnoWeiI believe the latest device.ini defaults to multi-core where possible - see postings by the developers on beta versions. There may be problems with some of the profiles using multi-core, though.

dhl

1st January 2009, 11:54

Newbee to forum and indeed Slysoft software. Very impressed with look and feel of software. But have had same audio synch problems as listed in this thread when creating PSP movies from my Region 1, Region 2, Region 4 and All Region DVDs, therefore, I conclude it is hardware related. I have a good machine with Pentium D, i.e. dual threads (maybe the issue!).

I have read elsewhere that CloneDVD Mobile update is coming soon to correct the problem. I have tried the beta but this just errors out when I use it.

Earlier in this thread there was mention of changing the mopts line in the devices.ini to include a delay. I would like to play around with this in my devices.ini but having added it to the [PSP 480x272 (AVC/H264, FW > 3.30)] section I just get an error. Previously tasbert said he got this change working for PSP - can anyone explain where I should put the delay logic in the mopts line for the [PSP 480x272 (AVC/H264, FW > 3.30)]:

Current mopts line in devices.ini for [PSP 480x272 (AVC/H264, FW > 3.30)] is:
mopts=-faacopts br=%abrate%:mpeg=4:object=2 -x264encopts bitrate=%vbrate%:level_idc=21:bframes=3:threads=0: frameref=2:nopsnr:nossim%PASS%

Any help appreciated.

DHL

dhl

1st January 2009, 12:22

Dear all - please ignore my last reply, I really should have attempted more permutations before requesting answers from you guys. It really was very easy.
For those of you interested, I update my devices.ini to include the following line:

mopts=-delay 0.2 -faacopts br=%abrate%:mpeg=4:object=2 -x264encopts bitrate=%vbrate%:level_idc=21:bframes=3:threads=0: frameref=2:nopsnr:nossim%PASS%

My machine needs a 0.2 delay. I am chuffed to bits because my movies now look AND SOUND fantastic on the PSP.

Happy New Year and thank you Slysoft for a great piece of software (even with the small tweaks I have had to make myself).

profcolli

2nd January 2009, 20:15

hobbes80

5th January 2009, 19:27

Had this problem too with the PS3. Was quite frustrated until I found this thread. Read the entire thing... the following setting worked perfectly for SinCity_Recut... I can now watch it on the PS3, hosted by my Twonky Media Manager Server with no audio delay. Before, I had it regardless of the quality, now I can watch it in great quality, and matching sound.

Here is my edited line.

mopts=-audio-preload 0.8 -delay 0.1 -faacopts br=%abrate%:mpeg=4:object=2 -x264encopts

Rex 218

30th January 2009, 07:07

Having read all the pages a post that is so relevant to my set up that it is just about perfect. I am using a QNAP NAS and streaming onto the PS3 with Twonky Media Server. When I play back no matter wether deinterlaces or set on different quality settings then there is a slight delay in the sound.
I have tried to change the settings in the Device.ini file but my computer tells me that I do not have permission to save into this file.

Any help would be appreciated.

Thanks

Danger

30th January 2009, 14:33

The file is read-only, which is why it's telling you that you don't have permission.

select devices.ini --> right click --> select properties --> uncheck read only --> apply this folder/file only

Saving should now be no problem.

Those are the steps for Vista, XP should be pretty much the same.

Rex 218

30th January 2009, 20:12

Thanks for the reply. I have managed to be able to save the file by changing permissions and have copied and pasted the line above but keep getting an error when trying to process the file.

I have checked and rechecked but to no avail. Is it possible for someone to post the complete PS3 section of the devices ini file so I can check how it reads for a 0.2 second delay.

As a side note I have done some conversions to the Epson P2000 and the audio sync is perfect.

Rex 218

30th January 2009, 20:53

profcolli

8th February 2009, 04:31

Here is my adjusted devices ini file

[PS3 16:9 (AVC/H264 FW >= 1.60)]
AllowNativeTVResolution=1
Manufacturer=Sony Playstation 3
ScreenRatio=16:9
Res1=320x240
Res2=640x480
ResAna1=320x180
ResAna2=640x360
ARate=48000
ABRate=128
Format=avi
moac=faac
movc=x264
mopts=-audio-preload 0.8 -delay 0.1 -faacopts br=%abrate%:mpeg=4:object=2 -x264encopts vbrate%:level_idc=31:bframes=3:threads=0:frameref= 2:nopsnr:nossim%PASS%
FileType=mp4
Quality=15
useMencoder=1
SubTitle=1
MaxVBitrate=2500
AllowChapterFiles=0
MVolume=10
Remux=2642MP4
QualityFactor=130

and here is the resulting error

File 2 "C:\Program Files\SlySoft\CloneDVDmobile\apps\mencoder.exe" - -af volume=10 -aspect 16:9 -of avi -oac faac -ovc x264 -audio-preload 0.8 -delay 0.1 -faacopts br=128:mpeg=4:object=2 - 264encopts -vf scale=720:576,crop=720:576:0:0,harddup -info name="XMEN2_DISC1" -ofps 25 -o "C:\Users\Stephen\Desktop\Converted\New Install and hacked 720 no deinterlace.mp4" 109 TCE

Encoder output:

Cannot get Console handle of stdout
WARNING: OUTPUT FILE FORMAT IS _AVI_. See -of help.
Try appending the scale filter to your filter list,
e.g. -vf spp,scale instead of -vf spp.
x264 [error]: no ratecontrol method specified
x264_encoder_open failed.
FATAL: Cannot initialize video driver.

Any help on delaying the audio would be appreciated as I am pulling my hair out here. I feel very close to a solution but is just out of reach.

Thanks

RexYour error is simply the result of cut and pasting without using code tags, which introduces erroneous spaces or smilies (check your post). Use this instead:
[PS3 16:9 (AVC/H264 FW >= 1.60)]
AllowNativeTVResolution=1
Manufacturer=Sony Playstation 3
ScreenRatio=16:9
Res1=320x240
Res2=640x480
ResAna1=320x180
ResAna2=640x360
ARate=48000
ABRate=128
Format=avi
moac=faac
movc=x264
mopts=-audio-preload 0.8 -delay 0.1 -faacopts br=%abrate%:mpeg=4:object=2 -x264encopts bitrate=%vbrate%:level_idc=31:bframes=3:threads=0: frameref=2:nopsnr:nossim%PASS%
FileType=mp4
Quality=15
useMencoder=1
SubTitle=1
MaxVBitrate=2500
AllowChapterFiles=0
MVolume=10
Remux=2642MP4
QualityFactor=130

You can change the delay (e.g. from 0.1 to 0.2) but you must NOT cut and paste from anything which is not in code tags.

ComicDom1

8th February 2009, 04:38

I also have a problem with Audio sync lagging. I hope that a new update or version comes out soon. I just downloaded the free trial and I am in my 21 days. The movie I was working with was the first Harry Potter movie and is a regular DVD.

Jason

Rex 218

8th February 2009, 17:19

Thanks Profcolli for the info. I will try this tomorrow and let you know the results. I can then get on with the massive process of backing up my DVD collection.

Rex 218

9th February 2009, 16:34

Just tried the new hack copying and pasting from Profcollis' post but get the following error message

File 2 "C:\Program Files\SlySoft\CloneDVDmobile\apps\mencoder.exe" - -af volume=10 -aspect 16:9 -of avi -oac faac -ovc x264 -audio-preload 0.8 -delay 0.1 -faacopts br=128:mpeg=4:object=2 -264encopts vbrate%:level_idc=31:bframes=3:threads=0:frameref= 2:nopsnr:nossim -vf scale=720:576,crop=720:576:0:0,harddup -info name="GLADIATOR" -ofps 25 -o "M:\Films\Gliadiator New Install and hacked 720 no deinterlace.mp4" 232 TCE

Encoder output:

Cannot get Console handle of stdout
-264encopts is not an MEncoder option

Any futher suggestions as to what I am doing wrong? Do I need to type it in manually? Is there a certain font it should be in? ect

Thanks

Dave_N

12th February 2009, 11:02

profcolli

14th February 2009, 01:50

Rex 218

8th March 2009, 09:38

Thanks Profcolli. All working fine now. Large progect of backing up DVD's n ow in progress

profcolli

10th March 2009, 02:04

Thanks Profcolli. All working fine now. Large progect of backing up DVD's n ow in progressYou're welcome - glad it worked out for you 8)

Butters

18th March 2009, 23:55

You're welcome - glad it worked out for you 8)

There is a fix for the sync problem?

profcolli

20th March 2009, 21:08

There is a fix for the sync problem?For Rex 218, yes. Read his posts above and my replies. Setting custom delays is the temporary fix until the new version is released - sorry if this got your hopes up 8)

fuzzball

21st March 2009, 22:59

Hi Rex 218,

I too have noticed the audio delay problem (to an iPod 5th Gen Video), but following the advice of one of the Slysoft moderators on another thread and adding the line below at the end of appropriate sub-section of the devices.ini file seemed to pretty much resolve the problem (at least as far as I could tell by watching the 'lypsync'):

mopts=-delay 0.2

Other than this, I have to say I am really impressed by CloneDVD Mobile - it's incredibly easy to use, very quick, the perceived quality is good and it has managed to encode a couple of DVDs that another product failed dismally with!

Dave

First post but long time lurker......this was the same problem I was having and this fix works perfectly!! Thank you very much.....I had to go all the way to 0.3 but sync is excactly on now. Don't even know if an update could work any better.

Thanks again.

Scott