SONY BDP-S370 not playing BD copy [Archive]

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Frank

28th October 2011, 11:15

Several reports have reached us in Support now about backed-up BDs not playing on a new SONY external player, the BDP-S370.

The backed-up BluRays in question play flawlessly on the PC and all other external players, like a PS3. This behavior was also documented in at least one other forum.

The BDP-S370 either shows "000" in the counter or a message:

"Cannot correctly identify disc. Cannot use network function of disc."

We are gathering information about this after-the-process matter. It does not appear to be a "blank" issue as other backed-up films play just fine on that player with those blanks.

User experiences reported to us or found elsewhere concerning this drive show similar "won't play" scenarios. Looking more like just a poorly designed player.
Thanks for all the feedback.

Ch3vr0n

28th October 2011, 14:17

Looks like that's not the only issue with that player. Look at the following review from a customer that returned it.

One of the main reasons I purchased this player was to play files stored on external backup media. The files I attempted to play were the very ordinary avi files. According to it's manual, it should have done that. In fact, avi files were shown as playable media. As far as I was concerned, this player useless to me. Upon return of this item, I spoke with a sales assistant about it. He confidentially said that Sony deliberately blocked the playing of these types of files because they have a vested interest in the entertainment industry and quoted piracy as one of their concerns. In any case, the player (manual) should have stated that. Therefore, this player and the information regarding its many functions was deliberately misleading.

source: http://www.buzzillions.com/reviews/sony-bdp-s370-blu-ray-disc-player-reviews#smoothScrollToSection

fast eddie

28th October 2011, 15:22

File:UPDATA_M03R769.ZIP
Date:6/28/2011
Version:M03.R.769
Size:37.65 MB

This is the latest firmware version for the Sony BDP-S370 from the Sony website. Sometimes Sony uses the same firmware version on some of their other Sony Blu-ray player models.

If this is the first Sony Blu-ray hardware player with Cinavia built-in that has reached the marketplace, I would be sure you DO NOT use this firmware update on ANY OTHER Sony Blu-ray player that uses the same firmware update:agree:

PrincipalityFusion

28th October 2011, 16:50

This sounds like the player is rejecting all but commercial disks. That wouldn't be a big surprise. First, it's Sony, what do you expect? Second, this is what first generation DVD players did.

I would just stay away from any Sony optical disk player, or at the very least hold out updating the firmware as long as possible.

Ch3vr0n

28th October 2011, 16:52

If that's the actual case they'll be losing a big market. All those people out there with HD camcorders. If they burn their home movies into a blu-ray structure, that freakin thing won't even play em. Bad move sony.

Hawk

28th October 2011, 18:53

Not suprise at all. Sharp has done similar thing where it won't play file if it use blu-ray structure and doesn't have AACS.

I know one model for sure which does this.

Pudder

29th October 2011, 00:13

MrBiG

29th October 2011, 01:31

This type of behavior is old hat for Sony. I bought a Sony media-player last year only to find out later, in fineprint, that it wouldn't play certain file types over DLNA. I can only assume this was due to similiar "piracy concerns". Needless to say I sold the POS.

Ch3vr0n

29th October 2011, 05:28

That's because the only official supported file type by the official DLNA standard is MPEG2, declining other types has nothing to do with sony itself

Adbear

29th October 2011, 10:19

I have had 2 disc's now that won't play in my stand alone BDP 51FD Pioneer profile 1.1 with 6.65 firmware, Lion King and Star Wars 4. Originals play fine but the back ups freeze, But play fine on the pc and my friends Sony 3D player up dated firmware one month ago. I don't know if this is because of this new protection or by my not updating my player. The new update will install cinivia from Pioneer. Tried Lion King from two different sources with the same result. Using the latest Pioneer burner BDR-206DBK with 1.56 firmware. Is there still something in the disc that could cause this ? Any Ideas out there....
You could check the folder structure of the copy and make sure it has all the folders even if they are empty. I've seen that cause it to stop working when playing back with software players, and on a few settop players. You could also try changing it to a BDAV structure and see if it'll play that instead

Vanbursta

29th October 2011, 10:34

fast eddie

29th October 2011, 11:33

I can confirm that the BDP-370 does NOT play some backed up Blu- Rays, one of them is Bad Teacher and there are several others too. All that happens is the display shows 00:00:00 and the TV output is completely blank. The Blu Ray plays fine in my older BDP-350.

What firmware versions are you running in the BDP-350 and the BDP-370?

I believe someone stated that the source disk Bad Teacher has the Cinavia infection on it. And, building a back-up disk with the protections removed, on a source disk which has the Cinavia infection will not play on a factory BDP-370 hardware player with Cinavia built-in. Your older BDP-350 does not have the Cinavia infection.

I think I would try building your back-up as BDMV-REC disk and see if it will play on the most likely Cinavia infected BDP-370.

Frank

29th October 2011, 12:24

MrBiG

29th October 2011, 18:21

That's because the only official supported file type by the official DLNA standard is MPEG2, declining other types has nothing to do with sony itself
That may be the official line but I don't buy that for a minute. Sony has a long history of intentionally crippling their own products.

Ch3vr0n

29th October 2011, 18:30

That may be the official line but I don't buy that for a minute.

Then maybe you'll believe the DLNA themselves?

http://www.dlna.org/industry/why_dlna/key_components/media_format/

@Frank: thx for quoting my link lol. Google ring a bell? all i did was enter that exact string "bdp-s370 cannot correctly identify disc. cannot use network function of disc" http://www.lmgtfy.com/?q=bdp-s370+cannot+correctly+identify+disc.+cannot+use+ne twork+function+of+disc

5th from the top

Pelvis Popcan

29th October 2011, 20:24

What firmware versions are you running in the BDP-350 and the BDP-370?

I believe someone stated that the source disk Bad Teacher has the Cinavia infection on it. And, building a back-up disk with the protections removed, on a source disk which has the Cinavia infection will not play on a factory BDP-370 hardware player with Cinavia built-in. Your older BDP-350 does not have the Cinavia infection.

I think I would try building your back-up as BDMV-REC disk and see if it will play on the most likely Cinavia infected BDP-370.

Please stop this. It just causes more misinformation.

Cinavia does not cause a disc to not start playing with a blank screen and 00:00:00 on the LED display. It sounds like you still don't even understand what Cinavia is or how it works, I suggest you read (or re-read) the Wikipedia article on it again.

This thread has absolutely nothing to do with Cinavia.

slimm

30th October 2011, 10:07

What firmware versions are you running in the BDP-350 and the BDP-370?

I believe someone stated that the source disk Bad Teacher has the Cinavia infection on it. And, building a back-up disk with the protections removed, on a source disk which has the Cinavia infection will not play on a factory BDP-370 hardware player with Cinavia built-in. Your older BDP-350 does not have the Cinavia infection.

I think I would try building your back-up as BDMV-REC disk and see if it will play on the most likely Cinavia infected BDP-370.

I have the Sony BDP-S770 with the latest firmware (M04R787) and have no problems playing my back-up of Bad Teachers or any back-ups of any of the other "Cinavia infected" blu-ray titles.

Ch3vr0n

30th October 2011, 10:31

nobody's taking about the S770 here. Its the S370 we're talking about.

routledgepaul

1st November 2011, 11:19

Hi All,

Just for info,

I have the above aroud 18 months old with original firmware and it plays my BD-RE back ups OK so far. :confused:

Frank

1st November 2011, 11:25

Hi All,

Just for info, I have the above around 18 months old with original firmware and it plays my BD-RE back ups OK so far. :confused:

Thanks for that. This is why we have an eye on this to see if other experiences lead in another direction. It seems to be hit/miss and title dependent which makes little sense but seems to be so nevertheless.

fast eddie

1st November 2011, 17:47

Hi All,

Just for info,

I have the above aroud 18 months old with original firmware and it plays my BD-RE back ups OK so far. :confused:

And the origional firmware that you are running on your BDP-S370 that is 18 months old is?

Sony firmware update site will tell you how to identify what version you are running.

another_user

2nd November 2011, 20:38

I have a BDP-S370 and haven't had any issues playing any of my backups. My backups are in usually in one of 3 "flavors" using only single layer discs.

1) Full disc backups of single layer originals.
2) Movie only backups of dual layer originals using ClownBD when movie and selected audio fits on SL disc.
3) Compressed movie only backups using BD-Rebuilder when neither 1) or 2) is applicable.
(I have done a couple of compressed full discs using BD-Rebuider without issues too)

I use ImgBurn to write all my optical media.

Frankly this thread is worthless without basic information on the discs people are having issues with, how they were processed and the firmware version.

The Sony BDP-S370 is also definitely not a "New" player. I've had mine a year and it was out quite a while before I got mine. The first post in the avsforum thread on it was Feb 2010 so it's been available at least that long.

Given its' popularity, either the reports are flawed and due to other issues or it's due to a recent change in the firmware or AnyDVDHD.

To write this off as "Looking more like just a poorly designed player." as Frank suggests is pretty appalling given the player's history.

And comments about it playing non BD media formats have no relevance to this threads topic.

Can we at least get the specifics of the reports that Slysoft has received??? Player firmware, disc title and processing used at a minimum.

another_user

2nd November 2011, 22:06

Sometimes things move quickly and this is one of those times.
It is beginning to look more and more like this S370 device is just another poorly designed player.

If one reads some of the "negative" consumer feedback here:

http://www.buzzillions.com/reviews/sony-bdp-s370-blu-ray-disc-player-reviews#smoothScrollToSection

you'll see this player is simply hit and miss with playing some copies.

...

I went through ALL the 1, 2 and 3 star reviews and the only complaint I found about it playing discs, originals or backups was someone complaining that their home movies wouldn't play unless the disc was "finalized".

Can you post a few of the reviews you found that support your conclusion that "this player is simply hit and miss with playing some copies"?

Are they hiding in the 80% of the reviews that gave it 4 or 5 stars. BTW, take out the low reviews from the folks who gave it low ratings because it's a lousy media player (true) or didn't include a WiFi adapter and the adapter is expensive (true but a wireless bridge isn't and is far better) and that percentage of 4 and 5 star reviews gets a lot higher.

The S370 is known to not play full backups in AVCHD format although I don't remember if that's only true for discs with Java (most?). Beyond that, I've never seem complaints about it before here or in the BD-Rebuilder forum on Doom9.

Please don't close this thread until we get some solid information. If it truly has issues, I want to know but unless it's the last one or two firmware updates causing it, I'm pretty skeptical it's the player given my experience with it and the lack of issues reported with backups over the 20 months it's been available.

Frank

3rd November 2011, 03:46

I have a BDP-S370 and haven't had any issues playing any of my backups. My backups are in usually in one of 3 "flavors" using only single layer discs.

Super. Good for you! I'm sure there are just LOTS of users out there using this player w/o problems but.....

When users here and in Support describe to me the very simply scenario:

1. I copied "x" number of BluRays

2. Some will not play in the BDP-S370. I used the same method to copy each time.

3. All my copies play in my PS3 and any other external player

4. End of information gathering.

Got it now? If not:

1. copy methods for those discs used were the same

2. Some copies play just fine, others not.

Should we assume people make this up? When this issue first came to Support I also was a little skeptical until several more tickets were opened. Looking around the Internet showed "playing" issues for various formats and clearly "plays everywhere except on this BDP-S370".

Looks pretty clear to me that this is another hit and miss piece of hardware and my intent was to gather info from the community to see if this is borne out or not. Seems it is.
And it is least likely a firmware issue as it appears various levels fail so it's the usual circumstances in the design problem and not a diabolical plot.

Closing this thread now as further debate about an obvious hardware tolerance issue is pointless. Since we often get tickets from users asking for help with "copy won't play" this at least is one more thing we can look to as a possible problem source.
Thanks for all who added their input here.

Edit: Re-opening 7 November on request. If this starts getting political I'll close it again. Now that we know this is a "works for some but not for all" HW thing it's really moot.

RockyBlu

7th February 2012, 01:46

Has there been an update for this issue? I also have the BDP-S370. It will not play any of the Star Wars backup discs, but it does play The Lion King.

Frank

7th February 2012, 12:51

Has there been an update for this issue? I also have the BDP-S370. It will not play any of the Star Wars backup discs, but it does play The Lion King.

As I said, it appears to be hit and miss and there is nothing one can point to and say "aha!". Direct any queries on this to SONY.

My intent with this thread was only to alert to the exposure that some discs/copies will play in this particular player and other will not.

There is nothing SlySoft can or will do about this problem.

I'm closing this thread now.