System freezes/crashes during Rip to Image

[daaavey]

For the last 6 months whenever I am creating an ISO of a Blu-ray disk, using Rip to Image in AnyDVD HD, if an unreadable sector is encountered, AnyDVD will give me a choice of "Abort", "Skip", or "Continue" (or something along those lines). Clicking on either of the second two options just leads me back to this same message again after scanning the disk again for a bit. Clicking "Abort" causes my system to lock up, and my computer to crash, which requires me to hard-reboot my system.

I have tried installing a fresh copy of Windows XP, and I have even purchased a brand new Blu-ray drive, thinking my old drive might be the cause.

The problem still persists whenever it encounters a sector it can't read. This happens with about 10% of the disks I try to copy.

[Recycle]

For the last 6 months whenever I am creating an ISO of a Blu-ray disk, using Rip to Image in AnyDVD HD, if an unreadable sector is encountered, AnyDVD will give me a choice of "Abort", "Skip", or "Continue" (or something along those lines). Clicking on either of the second two options just leads me back to this same message again after scanning the disk again for a bit. Clicking "Abort" causes my system to lock up, and my computer to crash, which requires me to hard-reboot my system.

I have tried installing a fresh copy of Windows XP, and I have even purchased a brand new Blu-ray drive, thinking my old drive might be the cause.

The problem still persists whenever it encounters a sector it can't read. This happens with about 10% of the disks I try to copy.

Sounds more like a bad media. Always as anything the burner that copies and burn does it process different from a drive that just reads. Burners are more picky on the media and worse if it is a bad press. Go back and exchange it for another copy and try again. And with anything read the *Stickies* There is a sticky on blue-ray copy problem. Also with out a log file it is even harder to know is going on with your process your doing......???

[Frank]

For the last 6 months whenever I am creating an ISO of a Blu-ray disk, using Rip to Image in AnyDVD HD, if an unreadable sector is encountered, AnyDVD will give me a choice of "Abort", "Skip", or "Continue" (or something along those lines). Clicking "Abort" causes my system to lock up, and my computer to crash, which requires me to hard-reboot my system.


Bad media will not cause this behavior. You opened this issue in Support and I asked for some information. Since you are not the only person on the planet facing the occasional read error on BluRays I suspect you have a Windows issue.
Can we see a log from AnyDVD attached here, please?

a) Ensure Anydvd is running.
b) Put that original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
c) Right click the little red fox icon in the lower right system tray and select "Create Logfile"
e) Wait for Anydvd to create a log file, a pop-up screen will appear. In some cases this might need several minutes.
Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Go to your My Documents folder and there you will see a zip file called
"Anydvd_Info_<DVD TITLE>.zip" (or something similar)

Attach that ZIP file to your reply using the paper clip.