Not recognizing disc

[agentriston]

When I put certain dvds into the drive, my computer doesn't recognize that there's a disc in there. I've tried several different discs and some of them won't show up. Can anybody help? I'm using AnyDVD 6.1.1.4

[Webslinger]

When I put certain dvds into the drive, my computer doesn't recognize that there's a disc in there. I've tried several different discs and some of them won't show up. Can anybody help? I'm using AnyDVD 6.1.1.4

1) Please list the a) make and b) model of the drive and C)the firmware version please.

2) Check for a firmware update on your drive's support website.

3) Try Anydvd in safe mode (right click fox-->settings, etc).

[agentriston]

NEC ND-3550A Firmware 1.06

I tried running AnyDVD in safe mode and still no luck

[Webslinger]

NEC ND-3550A Firmware 1.06

I tried running AnyDVD in safe mode and still no luck

1) Click the red fox icon in your system tray. Select "status" on the left hand side of your screen. With the problematic disc inserted in your computer, click the appropriate drive tab letter (the drive containing the disc) in Anydvd. In the window below the drive letter, copy and paste the information Anydvd gives you in your next post.


2) Specify the a)full title, b)region code, c) country, and d) release date of the disc that you're experiencing issues with.

I'd tell you to look for an updated ide/ata bus driver, but if this is only happening with certain discs, then there's probably no point.

[agentriston]

No Disc is present in Drive F:!
_NEC DVD_RW ND-3550A 1.06 06030700

a) Rome the complete first season (disc 6), b) region 1, c) USA, d) 2006

[jvc]

I can't believe how many times I've posted this. But it's ok. This is why we're here.............. :)
Try this:
Go into your Device Manager, and find your drive. Right click on it, and choose "Uninstall". After it uninstalls, reboot, and let Windows detect new hardware, and install new a driver for you.
Good luck!

This will fix your problem sometimes, but not always. Worth a try though.

[agentriston]

I just tried that and it didn't work

[Webslinger]

I just tried that and it didn't work

What happens if you disable anydvd?

[agentriston]

Even with anydvd disabled, the drive still won't pick up the disc

[Webslinger]

Even with anydvd disabled, the drive still won't pick up the disc

Maybe your drive is going bad or maybe it's a problem with the original disc? If Anydvd is disabled, and this is still happening, then it seems reasonable, to me, to think this isn't an Anydvd issue.

Have you tried that disc in another computer system?

[sam]

I am having the same problem since I updated to 6.1.1.4. I change to Sony discs and it worked O.K. This happened before when I did an update. It wouldn't recognize the disc although it worked fine in another computer. The next upgrade seemed to resolve the problem

[electricman]

Funny how you can think this is not an AnyDVD issue when so menay people - including myself are experiencing exactly the same problem AFTER installing AnyDVD - I never had problems reading and playing retail DVDs before yesterday. Like so many people I now have a useless DVD reader/writer after installing AnyDVD! I have tried everything - removing the device drivers and re-installing, looking for firmware updates. Removing, re-installing AnyDVD. Going back to a restore point prior to first installation of AnyDVD - this list goes on!

[Webslinger]

Funny how you can think this is not an AnyDVD issue when so menay people -

In the other thread that you have posted in I solved the original poster's problem, and in this one, I've proven the OP's issue has nothing to do with Anydvd. If Anydvd is disabled, and the drive still doesn't work, the issue has nothing to do with Anydvd. So actually, I find your post here misinformed at best.

There aren't so many others; it's just you and one other person who hasn't provided information I requested.

Like so many people I now have a useless DVD reader/writer after installing AnyDVD!

Then maybe you should provide the information I asked for in the stickies I posted.

[Coaster]

This is very typical of numerous individuals who come to the Forum and state that they have a problem but when asked to provide amplifying information will not take the time and effort to provide extremely pertinent information necessary to effectively trouble shoot their problem. These same individuals continue to ignore the request to provide amplifying information but continue to complain about their problem. Knowledgeable informed Member are willing and capable to assist these individuals but these individuals need to fully understand that they need to provide requested information or their problem is not going to be corrected.

Best Regards,
Coaster

[vbro]

I had a similar problem when I was using an Emprex Dvd Drive to read the original and a Pioneer Burner to burn a copy. Although just a few months
old the Emprex simply could not read certain dvds (both burned copies & originals)

When I put the same dvds in the Pioneer they were read right away. I'd suggest buying a major brand dvd burner or drive at a store with a liberal
refund policy so in case that is not the problem you simply get your money
back.

P.S. My HP Pavillion dv 1000 with a PIONEER DVD-RW DVR-K14 (rev.1.14)
drive can read originals with no problem. It can't read certain burned
dvds. To watch those dvds on the laptop I simply use an external
burner. Another option would be to swap out out the burner for a newer
model if the firmware in the PIONEER DVD-RW DVR-K14 (rev.1.14) can't
be updated to read newer dvd media

[electricman]

Well maybe you deserve the benefit of the doubt - but why did thing go so wrong immediately after installing AntDVD if it has nothing to do with it?


I am running Windows XP Home edition SP2 on an HP Compaq Pressario with Intel Pentium D Duo - 2GB Ram.

1) Ensure you're using the lastest version of Anydvd:
visit http://www.slysoft.com/download.html


I am running AndDVD version 6.1.2.5

2) Remove packet writing software from your system (including Directcd, Incd, etc.)

I have no packet writing software installed

3) State a)the specific version of Anydvd you're using, b)the specific version(s) of the burning application(s) you are using (and stating "latest versions" isn't sufficient information; use full version numbers), and c)the specific version(s) of whatever other burning application(s) you have installed on your system.

The disk is not recognised at all - even in windows explorer. I have downloaded Clone DVD2 v 2.9.0.3 it does not see the disk. But the drive does recognise regular CDs and DVD ROMs - but not movie DVDs. It did before I installed AnyDVD.

4) Specify the a)full title, b)region code, c) country, and d) release date of the disc that you're experiencing issues with.

I have tried many retail DVDs - for completeness I have tried Pirates of the Carribean dead man's chest UK region code 2, don't know release date, bar code 8 717418099756

5) Specify a)the brand and b)model number of your optical reader and writer with c)firmware versions for these optical drives. d) Let us know what operating system (version number and service pack, if applicable) you're using as well. e) Check to see if there's an updated firmware version for your burner and your reader.

AnyDVD reports:

No Disc is present in Drive M:!
HL-DT-ST DVDRRW GCA-4164B H.I0 05/09/21

Driver: Microsoft 5.1.2535.0



6) What blank media are you using? Specify a) brand name b)type (-R, +R, -RW, +RW, RAM, DL, etc.) c)media code, d) capacity/size, e) batch codes/serial codes (often found printed on the inner plastic hub of the blank disc), and f)country (factory information would be great as well, if possible) where the media was made (look on the physical packaging; do not rely on programs to accurately give you this information).

I have not got that far...

If you don't know how to obtain media codes, you may find the following programs useful:

http://dvd.identifier.cdfreaks.com and http://www.dvdinfopro.com/

7) At what speed are you burning your blank media?

8 ) Click the red fox icon in your system tray. Select "status" on the left hand side of your screen. With the problematic disc inserted in your computer, click the appropriate drive tab letter (the drive containing the disc) in Anydvd. In the window below the drive letter, copy and paste the information Anydvd gives you in your post asking for help.

9 ) State the full a)error message(s) you encountered, b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s).

10) Before posting, please use the "search" function on these boards. Many answers are available already.

11) Lastly, check for power issues in the area where you burn (as Clams Canino mentions):
visit http://forum.slysoft.com/showthread.php?t=1808



If you're absolutely positive you've encountered a new protection, follow these instructions (originally written by Olli):

1.) DISABLE AnyDVD (little fox on the taskbar should be grey).
2.) Navigate to the VIDEO_TS folder of the DVD.
3.) Copy all files ending with .IFO to your harddisk. ONLY those with .IFO, not the big .VOB files!
4.) ENABLE AnyDVD again (just in case, so you don't forget it)
5.) ZIP the .IFO files to one file. Name it with a cool filename (e.g., Little_Black_Book_UK.zip)
6.) Write a an email to support(at)slysoft.com (replace (at) with @). Name your problem, try to identify the disc (e.g, Little Black Book, R2, UK), the UPC number if possible (below the barcode on the package). The information output of AnyDVD can be helpful as well.
7.) They like if you include the AnyDVD version and your AnyDVD serial number in this mail. You find this information in the Settings Window -> About.
8.) Attach ZIP file with the IFOs and send it.



My regedit entries:

Lowerfilters: AnyDVD
ElbyDelay
PxHelp20


Upperfilters: GEARAspiWDM

If you need more information, please ask!

[electricman]

Oh...

and I have uninstalled / installed AnyDVD - many times, removed the drivers in device manager and let windows install them again - many times. Booted and rebooted countless times, tried all the retail DVDs I can get my hands on.

"Gone back" to a post AnyDVD configuration with Norton GoBack.

Installed all the bundled DVD software again - Intervideo WIN DVD v 5.0.DXVA

Sonic MyDVD plus v7 build 2.4.11a

[Webslinger]

1. Does Windows Explorer see a video_ts folder when you place a commercial disc in your drive?

2. If no, uninstall all Sonic software, and check again.

3. Contact whomever sold you that OEM drive, which is not supported by LG, and ask if there's a firmware upgrade available for you.

4. Uninstall Anydvd and check again.

[Clams]

Oh...

and I have uninstalled / installed AnyDVD - many times, removed the drivers in device manager and let windows install them again - many times. Booted and rebooted countless times, tried all the retail DVDs I can get my hands on.

"Gone back" to a post AnyDVD configuration with Norton GoBack.

Installed all the bundled DVD software again - Intervideo WIN DVD v 5.0.DXVA

Sonic MyDVD plus v7 build 2.4.11a

All you gotta do is Uncheck the "autostart" setting after you right click the little fox in the tray with your mouse. Then re-boot. On the reboot AnyDVD will *not* be loaded (at all). Does the drive work as intended? If still no, the you are the victim of a POOR CRUEL COINCIDENCE, and that's one of the hardest troubleshooting problems for anyone to "unwrap thier head around".

-W

[electricman]

If still no, the you are the victim of a POOR CRUEL COINCIDENCE, and that's one of the hardest troubleshooting problems for anyone to "unwrap thier head around".

-W

Hmm - I wonder how many more people have fallen victim to a POOR CRUEL COINCIDENCE immediately after installing AnyDVD.

Hey, ho - I'll give alll the suggestions a try and hope for the best :)

[Clams]

I only know of 2, counting you, and not counting the guy with the bad drive cable.

If you uninstall it and the problem persists, and then couple that to a system restore to the last time the drive(s) worked and the problem STILL persists.... then there's no way to blame AnyDVD.

I once turned off my kitchen light and the whole town went dark at the same moment. :D

-W

[electricman]

1. Does Windows Explorer see a video_ts folder when you place a commercial disc in your drive?

Explorer does not see any files or folders on a commercial DVD - it does see CD ROMs and DVD ROMs

2. If no, uninstall all Sonic software, and check again.

I have uninstalled Sonic, Nero, CLONE DVD2, AnyDVD - no difference

3. Contact whomever sold you that OEM drive, which is not supported by LG, and ask if there's a firmware upgrade available for you.

The drive was shipped with my HP Compaq Pressario - I downloaded the latest firmware from their website - still no joy

4. Uninstall Anydvd and check again.

Done that - nothing. The drive simply does not recognise any commercial movie DVDs - it simply does not see them.

Incidentally, before I uninstalled Nero I noticed that it no longer recognised the drive as a burner. iTunes still sees it and can burn to it successfully.

Any more suggestions - other than restoring my hard disk to factory settings from the recovery partition!!!!


BTW I don't buy the suggestion that AnyDVD has nothing to do with this problem.

[Clams]

Try doing a Windows "System Restore" located in the System Tools part of the start menu. Go back to a Date when you're SURE the DVD drive was working as intended. That's a bit less radical than the recovery partition, but may well do the trick.

-W (uses System Restore fairly liberally to test "issues")

[electricman]

Can't - I use Norton Go Back so have turned off system restore. Go back hasn't made any difference.

Since the last post I have removed all DVD software, uninstalled the DVD drive, reinstalled AnyDVD, CLONE CD, CLONE DVD2 - no good

uninstalled AnyDVD, installed AnyDVD HD - CLONE DVD2 just keeps reporting that it cannot read VIDEO_TS.IFO - explorer also can not see any files on retail DVDs

GETTING DESPERATE NOW!

[electricman]

BTW - I am SURE the DVD drive was working the moment before I installed AnyDVD. I know this because I was about to copy a DVD with Nero Recode and it complained it was copy protected. A "friend" suggested I try AnyDVD - and that is where my troubles started!!!

[Clams]

Looks like it's time for you to try the restore partition. <sigh>
Once restored the drive will either see commercial DVD's or it won't. Report back.

Then install *just* AnyDVd and try again. That will give an A-B comparison.

-W

[electricman]

Yes

It looks as though I know what I will be doing this weekend. My fault - I should have known better. And I know I will not touch AnyDVD or any of the SlySoft software again.

WARNING TO ANYONE - DO NOT INSTALL THIS SOFTWARE UNLESS YOU HAVE A WATERTIGHT BACKUP YOU CAN RESTORE WITH THE MINIMUM EFFORT - IT IS NOT WORTH THE TROUBLE!

[Clams]

Well... since you going THAT far... might as well install AnyDVD right after the factory restore - so that you can prove or disprove your theory. Plus.. if you install AnyDVD 1st after the restore... you can lay the other stuff on one at a time and perhaps find that some third party software does hate AnyDVD. If you just restore and don't try... we learn nothing.

Once you do one restore - the next one (IF needed) will be quick.

-W

[jvc]

BTW I don't buy the suggestion that AnyDVD has nothing to do with this problem.

If AnyDVD is the culprit, why aren't we all having this problem? :confused:
If it was AnyDVD's fault, all of us that own it, would be having the same problem.

Do you have, or have you ever had, DVD43 on your computer? If so, you need to remove all traces of it. I think something coincidently went wrong, with your OS, if you've done all you said, and it still doesn't work. I think you may need to reinstall Windows.

[Webslinger]

4. Uninstall Anydvd and check again.

Done that - nothing.

Then this is not an Anydvd issue. Period. If Anydvd isn't on your system, it can in no way interfere
with the reading of anything. Either your drive is bad or something else on your system is interfering.

[electricman]

I really can'r see how you can all be sop sure that AnyDVD has not caused this issue. It happened immediately after installing AnyDVD. I don't know what went on in the installation process. Files are overwritten, registry keys are changed - a whole host of things happen. Perhaps the de-installation is not completely clean - leaving behind fragments of AnyDVD's installation files or changes.

All I know is I have had a problem from the moment AnyDVD was installed which I now have to invest a serious amount of time sorting out. I do have an image of my C drive from a couple of months ago. Right now I am creating an image of it as it is now. Then I'll copy all my data - luckily I have 600GB of external hard disk space to play with. I'll restore the old image. If all works then I may even try installing AnyDVD again to see what happens - depends how long the whole restore process takes.

I'll keep you informed.

One thing I have learned - never let anyone install software - especially software which can potentially effect hardware without having a disk image first!

[Webslinger]

I really can'r see how you can all be sop sure that AnyDVD has not caused this issue.

It's very simple: when Anydvd isn't on your system, you're still having the problem. Your problem has nothing to do with Anydvd. It's not active; the drive still can't function properly; anything remaining from Anydvd has nothing to do with your drive. Period. Oh, and by the way, Anydvd doesn't damage hardware. And you can take that to the bank.

Also, it's apparent that some of the newer Sony protection messes can't be read on certain drives at all (which again has nothing to do with Anydvd):

http://club.cdfreaks.com/showpost.php?p=1713084&postcount=21

[Clams]

Also, it's apparent that some of the newer Sony protection messes can't be read on certain drives at all (which again has nothing to do with Anydvd):


That's an idea. Have you tried an OLDER unprotected DVD in that drive lately? Something like Star Wars??

-W

[jvc]

I really can'r see how you can all be sop sure that AnyDVD has not caused this issue.
Because, as I said before, if it was AnyDVD, we'd all be having the same problem you are. Unless you think it singled you out.............? :)

[Charlie]

Because, as I said before, if it was AnyDVD, we'd all be having the same problem you are. Unless you think it singled you out.............? :)

I have to agree. :agree:

[oldjoe]

Can't - I use Norton Go Back so have turned off system restore. Go back hasn't made any difference.
GETTING DESPERATE NOW!

Another suggestion, try disabling ALL Norton stuff before you install AnyDVD. Norton has been known to create problems with many softwares.

[Coaster]

@ electricman,

I believe possibly you have a lower class filter problem caused by the Sonic MyDVD software installation as noted by your Lowerfilters PxHelp20 Windows Registry entry. If you conduct a Google search (http://www.google.com) concerning PxHelp20 you will note numerous problems caused by the PxHelp lower class filter.

As a starting point to correct your problem suggest reviewing the below Web Link ->

http://www.cdr-zone.com/forum/viewtopic.php?t=4719

If you desire to obtain assistance with your problem you need to adjust the attitude you have displayed in your Forum postings. SlySoft software programs have a well-documented history of being extremely stable software programs.

Regards,
Coaster

[Webslinger]

@ electricman,

I believe possibly you have a lower class filter problem caused by the Sonic MyDVD software installation as noted by your Lowerfilters PxHelp20


Perhaps you missed this post?
http://forum.slysoft.com/showpost.php?p=14544&postcount=22

I already suggested the same thing (see point 2).

By the way, I have PXHelp20 in my lowerfilters as well, and no conflict exists (but I don't have Sonic on my system either).

[Coaster]

@ Webslinger,

I have thoroughly reviewed this posting thread and aware of the troubling shooting that has transpired. That is why I suggested that Forum Member electricman look into a possible PxHelp lower class filter problem.

There are instances when whatever software program installed the PxHelp lower class filter that when the whatever software program is uninstalled the PxHelp lower class filter remains in the Windows Register. This is a well-documented problem concerning the removal of the PxHelp lower class filter. It should also be noted that Sonic software programs are not the only software programs that install the PxHelp lower class filter. Also the PxHelp lower class filter is noted to become “corrupt” and cause problems similar to what Forum Member electricman is experiencing.

That is why in my #37 I made Forum Member electricman aware of a CDR-Zone Forum posting that address LowerFilters/UpperFilters problems. In the referenced CDR-Zone Forum posting there is a link to a Microsoft Knowledge Base article concerning LowerFilters/UpperFilters problems. This particular Microsoft Knowledge Base article also contains a Official Microsoft LowerFilters/UpperFilters removal tool.

I believe that it would be beneficial for Forum Member electricman to ensure that he doesn’t have a possible LowerFilters/UpperFilters problem.

Regards,
Coaster

[Webslinger]

There are instances when whatever software program installed the PxHelp lower class filter that when the whatever software program is uninstalled the PxHelp lower class filter remains in the Windows Register.

Fair enough. He can try deleting it, although I have never seen an issue with PXHelp20, in of itself, and Anydvd on over 10 systems.
I am also very well aware of what installs PXhelp20, and I've posted the same link here in a sticky awhile ago:
http://forum.slysoft.com/showthread.php?t=1559

[Buddy]

This is very typical of numerous individuals who come to the Forum and state that they have a problem but when asked to provide amplifying information will not take the time and effort to provide extremely pertinent information necessary to effectively trouble shoot their problem. These same individuals continue to ignore the request to provide amplifying information but continue to complain about their problem. Knowledgeable informed Member are willing and capable to assist these individuals but these individuals need to fully understand that they need to provide requested information or their problem is not going to be corrected.

Best Regards,
Coaster
Coaster,,,,, Perfect,,,,you said it so well !:clap: :clap: :clap: :clap:

[johnmc]

I just had this very same problem too for the first time.
Mines a new disc drive so I know its good,and I've ripped other stuff ok with it. I tried to rip 'Pope of greenwich village" And "Kuffs" and both times it doesn't recognize that there is even a disc in there. I got A different Kuffs disc and tried again and it still wont recognize a disc is in the drive.

[electricman]

That's an idea. Have you tried an OLDER unprotected DVD in that drive lately? Something like Star Wars??

-W

I have just tried a DVD which is not copy protected - I can see the folders on the disk.

Does this give anyone any clues?

I also removed the UpperFilters and LowerFilters registry entries as suggested with no effect.

I'm still backing up data so am not quite ready to do the rebuild!

[Clams]

It tells me, that PERHAPS your drive is OK, and your machine has a soft problem reading copy-protected DVD's. Like something interfering with AnyDVD's ability to do its job properly.

-W

[electricman]

Well guys - I bit the bullet and spent 40 quid (80USD) on a new shiny Sony DVD writer - it works - first time!

I suppose we will never get to the bottom of the problem now. I just couldn't face spending a frustrating weekend rebuilding my machine.

Thanks for all your help - still not convinced though!

[Clams]

Well..... have you *tried* AnyDVD with the new drive?

-W

[Webslinger]

I suppose we will never get to the bottom of the problem now.

It's your old drive.

[Webslinger]

I just had this very same problem too for the first time.
Mines a new disc drive so I know its good,and I've ripped other stuff ok with it. I tried to rip 'Pope of greenwich village" And "Kuffs" and both times it doesn't recognize that there is even a disc in there. I got A different Kuffs disc and tried again and it still wont recognize a disc is in the drive.

If you disable Anydvd, and your drive still can't recognize the disc, then it's not an issue with Anydvd.

[electricman]

Well..... have you *tried* AnyDVD with the new drive?

-W


Yes - and it works. But I am still 99% sure AnyDVD caused the problem in the first place - and, don't even try to convince me otherwise.

I'm Scottish - I was born a cynic

Thanks for all you help - even if I have been a little grumpy!

[Webslinger]

But I am still 99% sure AnyDVD caused the problem in the first place

lol :disagree:

[Clams]

Yes - and it works. But I am still 99% sure AnyDVD caused the problem in the first place - and, don't even try to convince me otherwise.

I sure hope you don't work in diagnostics or troubleshooting. :D :D :D

What's wrong with it?
"I don't know, let me get out my Tarot Cards and Oija Board and we'll figgure it out"

-W

[jjanoch]

I think we need to BOLD HIGHLIGHT or anything we can do to make sure people read Webslingers sig. Yes he is a moderator, but his message tones are to be excused because he is not anyone official. Just a user who spends many hours here trying to help people. And he does obviously get some what frustrated after a few hours of similar questions.

Plenty helpful he can be, just don't read anything into....or be offended by any of his messages.

[Webslinger]

I think we need to BOLD HIGHLIGHT or anything we can do to make sure people read Webslingers sig. Yes he is a moderator, but his message tones are to be excused because he is not anyone official.

Ok, what am I being accused of this time? :doh:

[zebadee]

Hi :)
Who? Why? What? & Where? :confused:

[Clams]

Ok, what am I being accused of this time? :doh:

Hang on dood - we'll find something. :D

-W

[Bodean]

Hello,
I am a new member to this board. I to have been having this problem recently. I have in the past read post to solve other problems encountered like the W 10 11 error. I would like to add that I have found this problem does not only happen with a certain disk. While a disk may not show up in DVDClone or Explorer, after doing roll backs, Windows Updates, all of the above mentioned & several reboots, sometimes the disk becomes readable and the backup copy goes just fine. It will be the very next disk that starts the whole process over again. I have leaned toward the Drive itself going south and plan on replacing it. I also plan on doing a wipe of the hard disk and starting clean. I do run other software on this machine related to disk imaging and video editing. I will be sure to document all steps in software loaded to see IF & When this problem presents itself again.
I felt obligated to join this forum after all the help it has provided me. I hope in the future I can return the favor.

[Clams]

Welcome Aboard! We need all the help we can get! :D :D

-W

[mmdavis]

In doing a Google search for the "troubled" burner, I saw many people having problems with it. It appeared to be an OEM Lite-On. There was however a firmware upgrade that appeared hadn't been done. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-42567-1&lc=en&cc=fr&lang=fr&os=228&product=1847440&dlc=fr

Might try that to see if the old burner will work again.

[Bodean]

Although I still plan to wipe the Hard Disk, I have a difficult time trashing hardware if I’m not 100% convinced it has bit the dust. With that said, I have devoted this entire weekend to this problem. I believe I have found a work around "Band-Aid". At least it has been working for me. Like I said before, I found that it seems to be a moving target; it is not a certain disk that won't show on mine, it is more timing of was the PC just rebooted. Sometimes after a reboot, the disk shows in the drive, but not always.

I found that when the media does not show up, if I insert a previously backed up copy, it will open a window showing the Video & Audio TS files, then through explorer, I see the Title of the Movie as I should. Then re-inserting the new disk to backup, it will also show up and the backup works flawlessly. Strangely enough, if after seeing the TS files in the window from the Backed Up copy, I should close the window before inserting the new movie; the new movie again will never show.

On a side note, I notice that the Fox Icon is not showing in the systray along with some other processes that should and are showing as running in the task manager. Hence the reason for a clean install.

Maybe this can aid in someone with more knowledge of the program on a diagnosis. Hope this can help keep the frustration level down for other users in the meantime. My blood pressure has definitely stabilized.

[GAMacky]

You know I've been having this issue for a long time. But I never needed to post a message here because I know it's not AnyDVD. I have about 10 PC's in my home, and just about all of them have a DVD-ROM drive and a few of them have DVD-burner. Whenever I have a DVD that won't read on my main machine's drive, I simply try all the others. And you'll be surprised at how many DVD-ROM's will not read many of the newer media. A couple of the drives still have newer firmware. After updating to the latest firmware, some of them will start to read the unreadable DVD's. Those firmware update is crucial as they contain info on the latest media (not title), i.e. media speed, media manufacturer, media material, media bar code, etc. With some drives, without these info, the drive will not be able to recognize the media. A lot of the drives doesn't have updated firmware just because the manufacturer has stopped supporting them (they want you to buy new ones). If all of the DVD drives that I have doesn't see a particular DVD, then I pull out the big guy, my portable USB Plextor. It reads them all. If I have the Plextor unit close by, then I don't even bother with trying it on other PC's. I just go directly to it. However, it's reading speed is at max of 4X. But like I said, it read them all. So for me, the culprit is the hardware, not software. So make sure you get the latest firmware for your drive. Going with a major brands also ensures you get updated firmwares. Note that NEC has now abandoned their DVD drive units to form the new OptiArc with Sony. So you can bet that you won't get updated firmwares for your NEC's any more. I know that Plextor's are expensive, but you get what you paid for. The 2 Plextor drives that I have are top performing drives. So this is another testimony that AnyDVD had nothing to do with not able to recognize a disc in a drive.

[electricman]

So this is another testimony that AnyDVD had nothing to do with not able to recognize a disc in a drive.


That said, my drive did read the disk immediately before AnyDVD was installed.

[Clams]

Yes..... you installed AnyDVD, inserted a disk, the drive jumped all over the disk to read all the IFO files (that's how AnyDVD works), and it the drive failed.

-W

[electricman]

Yes..... you installed AnyDVD, inserted a disk, the drive jumped all over the disk to read all the IFO files (that's how AnyDVD works), and it the drive failed.

-W


Not quite so simple as that. The drive still works. It just does not read protected DVDs - manages non protected ones just fine

[Webslinger]

Not quite so simple as that. The drive still works. It just does not read protected DVDs - manages non protected ones just fine

As I and others have already established, the issue is with your drive and not Anydvd.

[Coaster]

@ electricman,

There is absolutely no malicious coding in the AnyDVD software program that causes a DVD Drive to fail.

You have been informed of that fact on numerous occasions but you continue to insist that AnyDVD contains malicious coding that caused you DVD drive to fail.

You should take some time and enroll in some computer programming classes and learn exactly how computer software program coding works. You should also enroll in some electronics classes and learn exactly how computer hardware is designed and works.

Regards,
Coaster

[electricman]

@ electricman,
You should also enroll in some electronics classes and learn exactly how computer hardware is designed and works.

Regards,
Coaster

I have never suggested that AnyDVD contains mallicious code, I am simply stating the fact that my drive worked perfectly before AnyDVD was installed and could not read protected DVDs immediately afterwards. Nothing you have said establishes the fact that AnyDVD could not be responsible for the failure - you are only expressing your opinion, as I am.

Oh - and for your information.

I am a computer professional and I have a degree in Electronic and Electrical Engineering and am a full member of the Institute of Engineering and Technology - formally called the Institute of Electrical Engineers (IEE).

electricman BSc MIET

[Coaster]

@ electricman,

You of all people with your Formal Education should know and fully understand that installing the AnyDVD software program didn’t have anything to do with your DVD Burner failure to read copy protected DVD’s.

Why do you continue to beat a dead horse? Just accept the fact your DVD Burner failed and installing the AnyDVD software program didn’t have anything to do with the failure.

Regards,
Coaster

[Clams]

I have never suggested that AnyDVD contains mallicious code, I am simply stating the fact that my drive worked perfectly before AnyDVD was installed and could not read protected DVDs immediately afterwards.

I would submit that your drive (computer) could not read copy-protected DVD's before AnyDVD was installed. I mean, that's kinda the prima-facia reason for installing AnyDVD to begin with, no? :D

-W

[electricman]

Actually you are right. It may have been more correct to say that my PC could play copy protected DVDs before AnyDVD was installed and could not afterwards.

Hope that clears up any misunderstanding.

[Webslinger]

Actually you are right. It may have been more correct to say that my PC could play copy protected DVDs before AnyDVD was installed and could not afterwards.


It's probably safe to say my girlfriend's pet bunny, Bugs, was very small when you first installed Anydvd. After you installed Anydvd, my girlfriend's rabbit grew into a larger bunny. Therefore, Anydvd must be responsible for its sudden growth spurt. Similarly, I'm pretty sure Anydvd stole all the milk in my fridge, because after I installed it, my milk disappeared. I updated to 6.1.3.0 yesterday, and today, it's freezing cold outside. I blame Anydvd for cold weather.

This is fact--not opinion: your issue with your old drive has absolutely nothing to do with Anydvd.

[Clams]

Actually you are right. It may have been more correct to say that my PC could play copy protected DVDs before AnyDVD was installed and could not afterwards.

Hope that clears up any misunderstanding.

You need to be talking about the SAME EXACT MOVIE in your before/after AnyDVD scenario. And it outta be a movie over 90 days old to be sure.

There's a few of the newer Sony protections that won't play AT ALL on any DVD-Player or DVD-Drive. So if you installed AnyDVD to get a particular new movie to play or rip and it won't it may be one of the new Sony abortions that just won't play at all on 10% of the equipment out there.

-W

[electricman]

I am not even going to dignify that message with a reply!

[MarkNZ]

I Currently have a brand new Dell laptop computer model 640m. And a LG DVD Burner (All Brand new).

Operating system is Windows XP.

Before I installed any other software I tried playing one of my original DVD's
I Robot, NTSC Region 3 on the Internal DVD drive (also a DVD writer) and it
played ok. Next I tried my new External USB LG DVD Burner. This also played ok.


I then installed AnyDVD 6.1.3.0 and started to have problems not on my internal drive but my external. (Internal drive works ok)
Summary for drive D: (AnyDVD 6.1.3.0)
TSSTCORP DVDRRW TSL462C DE01 DEL
Drive (Hardware) Region: 3

Media is a DVD.
Booktype: dvd-rom (version 1), Layers: 2 (opposite)
Size of first Layer: 2037936 sectors (3980 MBytes)
Total size: 3825634 sectors (7471 MBytes)

Video DVD (or CD) label: I_ROBOT_SE_D1_F8
Media is CSS protected!
Video Standard: NTSC
Media is locked to region(s): 3!

RCE protection not found.
DVD structure appears to be correct.
Found & removed invalid VOBUs!
Autorun not found on Video DVD.
Bad sector protection not found.
Emulating RPC-2 drive with region 3!

--------------------------------------------------------------------------

When I put the original I Robot in this drive I get this message with AnyDVD

No Disc is present in Drive E:!
HL-DT-ST DVDRRW GSA-2166D 1.01 05/11/12

If I put cd into this drive it work fine
Summary for drive E: (AnyDVD 6.1.3.0)
HL-DT-ST DVDRRW GSA-2166D 1.01 05/11/12
Drive (Hardware) Region: 0 (not set!)

Media is a Data CD.
Total size: 43596 sectors (85 MBytes)

I have spent many hrs on this and I'm 120% certain that AnyDVD has a serious bug.:mad:

I've searched through this web site and found many examples of users having the same problem. (:doh: :mad: )

I also for the hell of it installed a clean version of Vista Ultimate and had the exact same problem.:mad:

I'm not impressed. CAN SLYSOFT PLEASE FIX THIS SERIOUS BUG !!!!!

Mark

[James]

If I put cd into this drive it work fine
Summary for drive E: (AnyDVD 6.1.3.0)
HL-DT-ST DVDRRW GSA-2166D 1.01 05/11/12
Drive (Hardware) Region: 0 (not set!)

You could try to set the region of your drive.

[electricman]

I have spent many hrs on this and I'm 120% certain that AnyDVD has a serious bug.:mad:

I've searched through this web site and found many examples of users having the same problem. (:doh: :mad: )

I also for the hell of it installed a clean version of Vista Ultimate and had the exact same problem.:mad:

I'm not impressed. CAN SLYSOFT PLEASE FIX THIS SERIOUS BUG !!!!!

Mark

So, it turns out I am not the only person who has had a perfectly good DVD drive rendered useless after installing AnyDVD. I agree, they need to sort this out immediately!

And don't let certain people on this forum try to bully you into thinking this can not be an AnyDVD problem - when it is clearly implicated! When are they going to wake up to the fact that their precious software may have faults?

Good luck - I ended up buying a new drive - and my Compaq Pressario system was only 6 months old!

[DetroitBaseball]

So, it turns out I am not the only person who has had a perfectly good DVD drive rendered useless after installing AnyDVD. I agree, they need to sort this out immediately!

And don't let certain people on this forum try to bully you into thinking this can not be an AnyDVD problem - when it clearly is! When are they going to wake up to the fact that their precious software may have faults?

Good luck - I ended up buying a new drive - and my Compaq Pressario system was only 6 months old!
I've never known of a piece of software causing a hardware malfunction to where a drive wouldn't work again.

[electricman]

I've never known of a piece of software causing a hardware malfunction to where a drive wouldn't work again.

Oh but it did work(ish). It would happily read and write CDs and non copy protected DVD. It would just not recognise that a copy protected DVD was in the drive at all. AnyDVD reported the drive as empty, as did explorer. However, immediately, I repeat, immediatley after installing AnyDVD the problem started. Coincidence? You can decide for yourself - I don't think so.

And my opinion is as valid as anyone's on this forum!

[Webslinger]

So, it turns out I am not the only person who has had a perfectly good DVD drive rendered useless after installing AnyDVD. I agree, they need to sort this out immediately!

Your troll posts are becoming tiring.

And don't let certain people on this forum try to bully you into thinking this can not be an AnyDVD problem - when it clearly is!

You are wrong. This person's issue has nothing to do with your dead drive.

The other person's drive's region code is not set to match the region code of the disc, and that is likely causing the issue for MarkNZ.

[DetroitBaseball]

Your troll posts are becoming tiring.



You are wrong. This person's issue has nothing to do with your dead drive.

The other person's drive's region code is not set to match the region code of the disc, and that is likely causing the issue.
Why won't the person set the region code for the drive?

[Webslinger]

Why won't the person set the region code for the drive?

You'd have to ask Marknz.

[DetroitBaseball]

Oh but it did work(ish). It would happily read and write CDs and non copy protected DVD. It would just not recognise that a copy protected DVD was in the drive at all. AnyDVD reported the drive as empty, as did explorer. However, immediately, I repeat, immediatley after installing AnyDVD the problem started. Coincidence? You can decide for yourself - I don't think so.

And my opinion is as valid as anyone's on this forum!
Is your region code set right?

[Webslinger]

Is your region code set right?

His old drive does not recognize commercial dvds. It can't see video_ts folders--nothing--even when Anydvd isn't on his system.

[DetroitBaseball]

His old drive does not recognize commercial dvds. It can't see video_ts folders--nothing--even when Anydvd isn't on his system.
Sounds to me like it is dieing. If AnyDVD isn't installed, how could it be responsible? Get a new drive, they have good ones for $30-$35. I got that Pioneer DVR-112D for about $35 Web, works great.

[Webslinger]

Sounds to me like it is dieing.

Yes


If AnyDVD isn't installed, how could it be responsible?

It's not. A number of people, including myself, have already established this a long time ago.

I got that Pioneer DVR-112D for about $35 Web, works great.

Cool. I haven't seen an official review yet, but I've read good stuff about it. Pioneer drives in the past, the 111 at least, were relatively well built.

[electricman]

If AnyDVD isn't installed, how could it be responsible?


Agreed - If AnyDVD HAD NEVER BEEN INSTALLED, it could not be responsible. But it was installed - afterwards?... read the thread!

Don't get me wrong - I'm not here to bash AnyDVD nor SlySoft. I have bought AnyDVD and Clone DVD after this experience. But I won't subscribe to the naive idea that installing and un-installing a piece of software - any software, leaves a system exactly as it was prior to the original installation.

Webslinger likes analogies.

I have a perfectly working 60w table light with a 3 amp fuse fitted. I install a 500w bulb. Suddently the lamp does not work any more? Coincidence? I take the 500w bulb out and replace it with the 60w bulb (so the 500w bulb can not have anything to do with the problem)- still no joy? Well, sh*t happens - maybe this was just the time for the lamp to go to lamp heaven. Or maybe the 500w bulb blew the fuse?

As the Americans say - "Do the Math"

[Webslinger]

. But it was installed - afterwards?


Anydvd does not cause hardware failures in drives. Anydvd does not alter the drive's firmware.

Don't get me wrong - I'm not here to bash AnyDVD nor SlySoft.

Sure seems like it to me.

I have a perfectly working 60w table light with a 3 amp fuse fitted. I install a 500w bulb. Suddently the lamp does not work any more? Coincidence? I take the 500w bulb out and replace it with the 60w bulb (so the 500w bulb can not have anything to do with the problem)- still no joy?
Well, sh*t happens - maybe this was just the time for the lamp to go to lamp heaven. Or maybe the 500w bulb blew the fuse?

The problem with your analogy is that Anydvd is a piece of software--not hardware. There's nothing in Anydvd's coding that can physically damage drives. Period

And you forgot something your analogy. You went out and replaced the faulty part, and now the lamp works fine.

It's warmer outside today. I used Anydvd today. Anydvd must be responsible for global warming.

As you Americans say - "Work out the Math"

I'm not American.

[mmdavis]

That's one of the problems. From the junk that's taught in schools these days, kids can't even make change without a calculator of some kind. Don't ask them to "do the math". :agree:

[electricman]

Anydvd does not cause hardware failures in drives. Anydvd does not alter the drive's firmware.

I do not doubt that for a second. It would be interesting to see if the drive works in another system.



The problem with your analogy is that Anydvd is a piece of software--not hardware. There's nothing in Anydvd's coding that can physically damage drives. Period

How can you be so certain? I am assuming you don't work for SlySoft. Even if you do, no one knows how software will work in every environment. The best developers will tell you there are always unforseen problems/challenges with software. That is why they generally have beta trials and always have legal disclaimers attached to licensing agreements.


And you forgot something your analogy. You went out and replaced the faulty part, and now the lamp works fine.

I replaced the lamp.



I'm not American.

Sorry - lazy use of "you" I corrected my mistake.

[Webslinger]

I do not doubt that for a second. It would be interesting to see if the drive works in another system.

Yes, and if it does, then the drive isn't damaged--and something on your system is blocking Anydvd from working properly (and as I mentioned before it would still be in your best interest to ask whomever you bought the drive from for a firmware update; if it's Compaq, then ask Compaq). The most likely culprit would be either firmware or a bad ide/ata busmaster driver. But given that you put in a new burner, and it works, then chances are your original burner was dying.

How can you be so certain? I am assuming you don't work for SlySoft.

I don't.

Even if you do, no one knows how software will work in every environment.

The only way in which Anydvd could "wreck" drives is by running Anydvd ripper non-stop--but that would just be a result of normal wear and tear; it would be akin to blaming Blizzard Entertainment for wearing out graphics cards because people play World of Warcraft non-stop with poorly ventilated systems.


The best developers will tell you there are always unforseen problems/challenges with software.

Of course there are--but Anydvd does not physically damage drives, and you can take that to the bank.

I replaced the lamp.

Then your analogy doesn't make any sense, because Anydvd can't be part of your lamp--as a lightbulb. Here is a better analogy:

The year is 3050.
A guy could see properly, but after putting on his new wrap-around shades he found he couldn't see at all. He was puzzled. He bought these new wrap-around shades to help him see better while driving. He took the shades off again. Damn. He still couldn't see.

He goes to see a doctor. The doctor pops out the guy's eyeballs, and gives him new ocular implants. Suddenly he can see again. He puts on his shades. They work! He can see roads clearly; the horizon looks more brilliant than ever.

Electricman says, "I'm 99% sure the shades caused his eye damage."
A number of other people say, "I think his eyes were going bad."

And in the meantime, my girlfriend's rabbit, Bugs, is chewing through my RJ45 cables. Must be Anydvd's fault . . .

[DetroitBaseball]

The year is 3050.
A guy could see properly, but after putting on his new wrap-around shades he found he couldn't see at all. He was puzzled. He bought these new wrap-around shades to help him see better while driving. He took the shades off again. Damn. He still couldn't see. He goes to see a doctor. The doctor pops out his eyeballs, and gives him new ocular implants. Suddenly he can see again. He puts on his shades. They work!

Electricman says, "I'm 99% sure the shades caused his eye damage."
A number of other people say, "I think his eyes were going bad."
LOL :D :D :D :D

[electricman]

Get a life! :D

[Webslinger]

Get a life!

No one ever appreciates my stupid stories. :)

[MarkNZ]

Ok, Thank you for your comments.
I have tried every region code with the exact same result. It will just not read my Original or in fact a Copy DVD. But it will read my CD's ok (Very strange).

Now, I decided to remove AnyDVD 6.1.3.0 and try this version instead 6.0.4.2, 2006 07 28

Guess what it now works ok. (Explain that one then)

I then removed 6.0.4.2 and installed 6.1.3.0 and my problem comes back.

So, this is a Slysoft issue and no one can tell me otherwise. Hope this gets fixed soon.

Thanks, MarkNZ

[Webslinger]

Ok, Thank you for your comments.
I have tried every region code

I believe that's impossible. You would have run out of changes.
So you must have tried it in Anydvd, which isn't the same thing.
You have to exit Anydvd. And then you have to set the region code of your drive.

1. Right click My Computer-->properties-->hardware-->device manager-->dvd/cd-rom drives-->whatever your drive is-->right click and select "properties"-->select "Dvd region". Select the appropriate country and make the change. Do this without Anydvd running.

2. After, post your Anydvd status screen again with 6.1.3.0 with a commercial original disc in your drive.

3. For your external drive, try enabling "safe mode" in anydvd 6.1.3.0 (click anydvd on your toolbar-->program settings-->"safe mode"

4. There may be a firmware update as well for your external drive. visit
http://au.lgservice.com
Click on Device Driver->DVD-ROM(Writer)
and try running the auto firmware updater

5. Do steps 3 and 4 from http://forum.slysoft.com/showthread.php?t=1559 please

6. A firmware upgrade is also available for you as well for your internal Tsstcorp drive. visit http://club.cdfreaks.com/showthread.php?t=142388

[MarkNZ]

Sorry still will not work.

1. Have latest firmware allready

2. Safe mode makes no difference

3. The region code has been set to Region 3 in device manager for this drive.
with anydvd not running. Still have same problem.

I have tried my new brand new USB external drive on another computer at work with no problem at all. (NO AnyDVD on on my work computer)

MarkNZ

[Webslinger]

2. After, post your Anydvd status screen again with 6.1.3.0 with a commercial original disc in your drive.


5. Do steps 3 and 4 from http://forum.slysoft.com/showthread.php?t=1559 please
(especially 4--list the info)

[MarkNZ]

I'm at work now, will try when I get home.

Just one thing. I cant even see the commercial disk in my drive to get the status. (NO DISK IN DRIVE E - My external USB drive) If I put a commercial music CD in then i can do this, but like i said i will have to do this when i get home. One more thing this happens with Andvd running and off!!!!!

[Webslinger]

I'm at work now, will try when I get home.

ok

One more thing this happens with Andvd running and off!!!!!

But I thought you said your external drive works on your computer at work, right?

So, if you uninstall Anydvd on your home computer, the external drive will work properly, right? At least, I thought that's what you meant.

Anyway, I really would like to see step 4 from that link I posted (I would like to see what's in your lower and upper filters, please).

1. Another thing to try is to remove all other USB devices from your system--except the external usb drive and see if that helps. Sometimes there are power issues associated with external USB devices.

2. Even try the external usb drive on another usb port on your home computer.

I occasionally have issues with an external usb Medusa 5.1 surround headset on my laptop--unless I also use an external powered usb hub, for instance. But if I put the headset in one of my other systems, it's fine.

[MarkNZ]

Yes it does. But I don't have AnyDVD on my work computer. I can Play a DVD on this drive with no problems at all using windows media player. I will try step4 when I get home. Oh yea, I have tried Other USB ports at home and all have the same issue.

MarkNZ

[Webslinger]

Yes it does. But I don't have AnyDVD on my work computer.

Try installing the trial and test on your work system. You can uninstall it after.

http://www.slysoft.com/download.html


I can Play a DVD on this drive with no problems at all using windows media player. I will try step4 when I get home. Oh yea, I have tried Other USB ports at home and all have the same issue.


O.k., also try removing all other USB devices, except that drive.

[MarkNZ]

Yea Right, Sorry don't have admin rights on my work computer (Just tried mate). Will have to do this when I get home.

[Webslinger]

Yea Right, Sorry don't have admin rights on my work computer (Just tried mate). Will have to do this when I get home.

Ok, well it's about time for me to go. I will take a look at this thread again tomorrow, but other people can also help you with the lower and upperfilter registry stuff if you post before I get back. Take care

Oh, give this a try while you're at it:
http://club.cdfreaks.com/showpost.php?p=1455402&postcount=3 or http://img102.imageshack.us/slideshow/player.php?id=img102%2F7710%2F1150035074lgd.smil

[MarkNZ]

Ok here it goes: My Internal Drive Works ok

Have tried all the above (will still not work)

Summary for drive D: (AnyDVD 6.1.3.0)
TSSTCORP CDRW/DVD TSL462C DE01 DEL
Drive (Hardware) Region: 3

Media is a DVD.
Booktype: dvd-rom (version 1), Layers: 2 (opposite)
Size of first Layer: 2037936 sectors (3980 MBytes)
Total size: 3825634 sectors (7471 MBytes)

Video DVD (or CD) label: I_ROBOT_SE_D1_F8
Media is CSS protected!
Video Standard: NTSC
Media is locked to region(s): 3!

RCE protection not found.
DVD structure appears to be correct.
Structural copy protection not found.
Autorun not found on Video DVD.
Bad sector protection not found.
Emulating RPC-2 drive with region 3!


My External USB Drive: (Will not read the same DVD)

No Disc is present in Drive E:!
HL-DT-ST DVDRRW GSA-2166D 1.01 05/11/12


If I insert a CD then it works

Summary for drive E: (AnyDVD 6.1.3.0)
HL-DT-ST DVDRRW GSA-2166D 1.01 05/11/12
Drive (Hardware) Region: 3

Media is a Data CD.
Total size: 43596 sectors (85 MBytes)


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

LowerFilters (No UppeFilters)
AnyDVD
ElbyDelay


I'm going to be in meetings for most of tomorrow so I have to get back to you tomorrow night.

MarkNZ

[MarkNZ]

I just restarted my computer and thought I'd give the DVD one more try on my external USB drive and now I get this:

AnyDVD is disabled for Drive E:!
HL-DT-ST DVDRRW GSA-2166D 1.01 05/11/12

The strange thing is that in the drive selection within AndDVD I only have one DVD showing (Drive D, my internal)
What the hell happend to my external USB Drive E:

I've had enough of this. Going to have a few beers and watch a movie.

[Webslinger]

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

LowerFilters (No UppeFilters)
AnyDVD
ElbyDelay


Well, that's normal. I have no other suggestions. Maybe someone else will think of something.

[MarkNZ]

I suggest Slysoft look into this Serious Bug as I suggested at the start.

[creeper6996]

Please excuse my ignorance, but how do you find out what firmware you have?

[Webslinger]

I suggest Slysoft look into this Serious Bug as I suggested at the start.

Have you contacted Slysoft?
http://www.slysoft.com/contact.html

[Webslinger]

Please excuse my ignorance, but how do you find out what firmware you have?

http://forum.slysoft.com/showpost.php?p=12794&postcount=10

[creeper6996]

Thanks, I really appreciate your help and quick response. I did have an older firmware than what was available. I updated and still, a few originals aren't being recognized. It rarely happens, so I guess I should chalk it up to a faulty disk. I love anydvd and am positive that none of the slysoft software is the cause.

[Webslinger]

Thanks, I really appreciate your help and quick response. I did have an older firmware than what was available. I updated and still, a few originals aren't being recognized. It rarely happens, so I guess I should chalk it up to a faulty disk. I love anydvd and am positive that none of the slysoft software is the cause.

What discs? Anything listed in
http://forum.slysoft.com/showthread.php?t=885 ?

Some dvd-rom drives, apparently, can't even play some of them.

Or http://forum.slysoft.com/showthread.php?t=1854 (these ones should be illegal, imo) ?

A good way to test to see if Anydvd is the culprit is to uninstall the program (keep your license key backed up) or disable/exit Anydvd. If the drive still can't read the discs--then it's not an issue with Anydvd.

[creeper6996]

It's "A Little Trip to Heaven." It wasn't on either of those threads. I did the anydvd test and still doesn't work. I might try getting an original from a different source.

[Webslinger]

It's "A Little Trip to Heaven." It wasn't on either of those threads. I did the anydvd test and still doesn't work. I might try getting an original from a different source.

The issue is either the drive or the original disc then.

[creeper6996]

Right, thanks.