doesn't recognize disc?

[orthojeff]

Ok, here's my deal -

I put the disc in and nothing. The 6.5.3.4 version doesn't even recognize the disc in the drive. I get the on:1 off:0 empty:0 on the scroll over. Uninstalled, reinstalled, rebooted, killed chicken over computer - no go.

Bad disc? Does play in our DVD player however.

[Webslinger]

Do not post your problems in other people's troubleshooting threads please. Click the link in my signature, and read fully. Thank you

Originally Posted by orthojeff

Ok, here's my deal -

I put the disc in and nothing. The 6.5.3.4 version doesn't even recognize the disc in the drive. I get the on:1 off:0 empty:0 on the scroll over. Uninstalled, reinstalled, rebooted, killed chicken over computer - no go.

Bad disc? Does play in our DVD player however.

Did you let Anydvd scan the disc for up to 10 minutes when you put it in your drive before opening other programs?

Simply because a disc plays fine doesn't mean it is fine, unfortunately.




a) Keep your license key file backed up safely
b) Uninstall Anydvd (start-->all programs-->Slysoft--->Anydvd-->Uninstall)
c) Reboot
d) Check to see if your system ("my computer") now reports a disc in the drive. Do you see a video_ts folder (if you're using a dvd)? Do you see folders or files?

If the answer is "no" to "d)", then Anydvd isn't your problem. As Anydvd is not on your system, Anydvd can't interfere or block the reading process. Possibly your reader or burner is slowing dying, the original disc is bad, or a number of other possibilities exist as well (including messed up ide/sata busdrivers, bad cable on the back of the drive, etc.)

If the answer is "yes", click http://forum.slysoft.com/showthread.php?t=1559 and follow the steps (note that step 4 requires you to post information)