PowerDVD 7.3 Ultra 5105 Build Help ...

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I installed PDVD 7.3 Ultra Retail Build 5105 over Retail 4617a (before downloading AnyDVD HD trial) to be able to play "The Day The Earth Stood Still - Keanu Reeves". The 5105 build:

1. PowerDVD closes silently - as if closed with mouse click, no messages, no errors - upon pressing play button irrespective of media type - dvd, hd-dvd, bd.

2. No available audio settings under "audio" tab of configuration - greyed out/disabled blank drop-downs.

3. No available region settings under "BD Region" tab - greyed out/disabled radio buttons, none preselected, 0 changes remaining.

4. CLDShowX.dll access exception: 0xC0000005.

I have been dealing with Cyberlink so called tech support. Does anyone have/had this issue? Any resolutions?