Inserted a Blu-ray DVD (2012): system cannot recover

[saulo866]

It was my first time to watch a BD Movie (title: 2012), after upgrading to 6.6.2.4 (from 6.6.2.3)

My system is a desktop Win7 X64 Ultimate

As soon as the BD was spinning I noticed something went wrong: no sign of media in Cyberlink Power DVD. From File Explorer, if I clicked on drive F (the BD drive) the hourglass kept running without showing the presence of media.

My system stalled. I had to force reboot. From then on:
1. system is stuck on Windows LOGO
2. startup repair yes can be done, can be completed but my Win7 cannot be restarted later! always stuck on windows logo
3. Restore to 3 previous points (from repair console) was completed, but no outcome: at next normal restart the system is still stalled.
4. cannot go into F8 debug or safe mode

Please help! I have setup my PC with several applications and tuned them up. If I made a clean reistall of Win7 I will need 7 working days to restablish my yesterday conditions...

Thanks
Saulo

[saulo866]

one mode details:

My BD Drive is a LG unit.

Last week I saw another BD movie, Alexander. No issue then.

I updated 3 days ago to 6.6.2.4

Thanks and waiting for suggestions
Saulo

[Ch3vr0n]

for starters, you are not using the latest setup. 6.6.2.5 can be found in a sticky on top.
second: read this http://forum.slysoft.com/showthread.php?t=31059

[saulo866]

dear CH3

I have read the article: but now I have no way to upgrade, since the system seems dead...I believe someone has experienced my same problem. How did they come up with a solution?

I cannot go back in time and upgrade to 6.6.2.5 until my system is resurrected...do you have any ideas? Suggestions?

For sure my problem is BD related, not DVD drive related, so I still believe I am in the right forum.

I have purchased 5 licenses of CloneDVD and 5 licenses of AnyDVD HD, lifetime licenses, and I am very satisfied up to now. This is my first post, yes, but I am a user of both products, since I purchased them 7 months ago. I have never posted earlier because I have never faced major issues, (small issues yes, but I could solve myself)

thanks and waiting
Saulo

[Ch3vr0n]

do you get the loading bar from windows or not. Looks like something is wrong with you MBR (master boot record). You can trying to fix it by inserting the windows disc, select "repair your computer", then select "startup repair". Some more info can be found here

http://www.planetmy.com/blog/how-to-fixmbr-using-windows-vista-bootable-disk

It's rather hard diagnosing your problem and fixing it without actually seeing what happens.

However i strongly doubt this is the result of just inserting the 2012 bd disc. Discs cannot interfere with the windows partition or mess up the boot procedure, not even a rootkit. Somethin else is goin on

[Adbear]

This is why you should use the Win 7 backup software so you can image the drive and restore it when there's an issue.
Also, I don't understand why it would take 7 working days to reinstall everything

[saulo866]

here the answers:

at this point I was succesfull to restore my system (using repair console, as mentioned by CH3) to a restore point set in March 1st.

What I am doing now is (please advice if wrong)
1. since I use Acronis Backup I am now restoring to March 7th Image (just the day before I inserted the BD movie)

2. after restoration (I guess it will take 6-7 hours) I will upgrade to beta 6.2.2.5

3. Then I will create another full restore by Acronis Backup

4. Then I will insert again the BD Movie: and look to the AnyDVD Icon

Are these steps ok?
What else shall I look for, if the BD does not even start and crashes again my system?

In fact I bought two BD from the same seller: 2010 and Titanic. I may try Titanic first.

Thanks and waiting for suggestions
Saulo

[saulo866]

There is an incredible update!

Acronis restore failed! It went all OK (I mean restoring March 7th image), until acronis required a reboot.

After rebooting, I got the same message: system cannot complete restore, and a message appears asking to use Win7 repair procedure (startup repair)

no need to say that startup repair is not working, as yesterday after inserting the BD media.

Can I have some more suggestions?

At this moment I am considering to reformat the Hard Disk with a clean installation of Win7...but this was a measure I really wanted to avoid

[Pelvis Popcan]

Sounds like you have some hardware issues on that machine. Your 6.6.2.4 / 2012 Disc may be the point where your issues manifested, but I doubt they were the cause of your issues.

What motherboard do you have? How many hard drives and optical drives? What graphics card? And finally... what power supply are you using?

[Adbear]

I have to agree, if you've gone back to an image from before you updated AnyDVD HD and the problem is still there then it's nothing to do with the update (which I would have been surprised if it had been) and more likely you have something else either software or hardware causing the issue. Try downloading something like memtest and let it run through a few times or even just make sure everything is firmly seated in their slots inside, and check cables are firmly pushed in to drives etc.
You might also want to download a drive testing software in case your drive is failing. I usually use something like Hitachi DFT, use the bootable cd version and make sure that the drive controllers in the BIOS are set to IDE not RAID or AHCI