Am I being dumb here?

[Bopman]

Can someone give me some input here please?..My ANYdvd expired yesterday 18/08/2012, so I paid for a 4 year upgrade at US $56.26...After doing my upgrade, I find that my ANYdvd HD now expires on 19/08/2014, so I contact ANYdvd with this question:
Dear sir or madam, I am writing to inform you that I paid for a 4 year subscription and have only received a 2 year one!.. Expiry is 19/08/2014 whereas it should be 19/08/2016, Could you please remedy and advise please.
Kind regards.

The response:
Nope. The upgrade covers the entire license time and does not fully act like a renewal so you actually added two years into 2014.
Kind regards,
Frank Hollander

My response:
Sorry Frank but I don't get it!
My original licence expired on the 18/08/2012 which was yesterday here in Australia.
If as you say it added 2 years into 2014 after a 4 year renewal, then surely if I'd bought a 2 year licence, then it would have expired yesterday.
The way I read it, I'm going to have to pay again in 2014 - 2 years away to be exact..Maybe I'm being a little dumb here??
Cheers
I know I'm not always the sharpest pencil in the pack, but I'm not the bluntest either!...It would seem to me that I am paying for an HD upgrade part of which is taken up by my ANYdvd purchase beginning on the 19/08/2010.
Why would that be?...If I'd wanted ANYdvd HD 2 years ago I'd have bought and paid for it, back then!
Any ideas please?
Rick in Oz

[PIGSgrame]

See http://forum.slysoft.com/showthread.php?t=44663 #11 and #12

If you actually, as you wrote, renewed an existing AnyDVD HD license (#11), Frank's reply looks like a mistake for me, maybe it's just the standard reply about inquries considering the #11 case. Ensure you have indeed been billed for 4 years, then write to support again.

If you upgraded an existing AnyDVD (non-HD) license to AnyDVD HD (#12), it is indeed true that the upgrade is applied to the whole validity period of your existing license, i.e. if you bought an AnyDVD license in 2010 and upgrade it to AnyDVD HD in 2012, you "lose" 2 years as you need to cover the span from 2010 to 2012 also (which seems a bit unfair in the first place, but without that rule, upgrades would be unfair for SlySoft).

[Erkunder]

Originally Posted by PIGSgrame

If you upgraded an existing AnyDVD (non-HD) license to AnyDVD HD (#12), it is indeed true that the upgrade is applied to the whole validity period of your existing license, i.e. if you bought an AnyDVD license in 2010 and upgrade it to AnyDVD HD in 2012, you "lose" 2 years as you need to cover the span from 2010 to 2012 also (which seems a bit unfair in the first place, but without that rule, upgrades would be unfair for SlySoft).

If my calculator is right, Bopman's 56.26 USD could very well result from this AnyDVD 2-yr → AnyDVD HD 4-yr upgrade. Renewing an AnyDVD HD licence for another 4 years would be 63.16 USD with the 20 % discount applied.

[Frank]

That is exactly what he did.

Original AnyDVD, 2 years, 8/2010 - 8/2012

He upgraded an existing non-HD license and that is not a 100% renewal time but is priced in such a way to cover the original license time from time "0".

The pricing is structured to encourage the upgrading to "lifetime" which is the better deal.

[Bopman]

I actually started out with the standard ANYdvd and as you rightly point out, 2 years out of 4 years of the HD upgrade kind of gets back dated 2 years!...Crazy really since I've only had a Blu-ray drive for a matter of months.
I may as well have paid for the life long upgrade, which at the time I did consider!..My only concern being that the film industry might toss a hand grenade into companies offering software such as ANYdvd!
What would have happened if I'd paid for 2 years instead of 4years?...Would my copy of ANYdvd HD have finished 19/08/2012????
Thanx for the input guys.

[Frank]

If you had done a 2-year upgrade you would have an expired license on the 19th.

Edit: this has been resolved in Support.

Closing