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  #1  
Old 30th December 2007, 01:27
CNDGRL CNDGRL is offline
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Posts: 2
Default Shattered- Please help

I have the latest Any DVD and I want to back up my copy of Shattered, but when I put it in my drive my PC does not even reconize that it is even there. It seems to think it is a blank disc, any one have any ideas?
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  #2  
Old 30th December 2007, 01:29
Webslinger Webslinger is offline
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Posts: 30,574
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Quote:
Originally Posted by CNDGRL View Post
I have the latest Any DVD and I want to back up my copy of Shattered, but when I put it in my drive my PC does not even reconize that it is even there. It seems to think it is a blank disc, any one have any ideas?
Welcome to the forums!

1. Please do not post in other people's troubleshooting threads unless you want to help them. click http://forum.slysoft.com/announcement.php?f=18 and read fully. Thanks

2. from Frequently Asked Questions (READ BEFORE YOU POST)



5. Anydvd can't see or detect my original dvd-video movie disc (or my drives can read cds and not dvds or vice versa). What should I do?

a) Keep your license key file backed up safely
b) Uninstall Anydvd (start-->all programs-->Slysoft--->Anydvd-->Uninstall)
c) Reboot
d) Check to see if your system ("my computer") now reports a disc in drive. Do you see a video_ts folder (if you're using a dvd)? Do you see folders or files?

If the answer is "no" to "d)", then Anydvd isn't your problem. As Anydvd is not on your system, Anydvd can't interfere or block the reading process. Possibly your reader or burner is slowing dying, the original disc is bad, or a number of other possibilities exist as well (including messed up ide/sata busdrivers, bad cable on the back of the drive, etc.)

If the answer is "yes", click http://forum.slysoft.com/showthread.php?t=1559 and follow the steps (note that step 4 requires you to post information)
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My responses 1) presume you own the original retail disc you are attempting to backup, 2) tend to represent myself only, and 3) do not necessarily represent the views of SlySoft nor its developers. I do not work for SlySoft.

Please post all technical support questions on the forums instead of private messaging me. Technical support requests sent to me will be ignored. Private message me only for moderation issues, please. Thank you.

Please read the SlySoft Forum Etiquette before posting.
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  #3  
Old 30th December 2007, 02:04
CNDGRL CNDGRL is offline
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Posts: 2
Default

Thanks for your help, after removed the prog then restarted I could see the DVD in the drive again. i reinstalled and everything seems to be running smoothly now!
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  #4  
Old 30th December 2007, 02:34
Webslinger Webslinger is offline
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Join Date: Jan 2007
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Quote:
Originally Posted by CNDGRL View Post
Thanks for your help
You're very welcome!
__________________
My responses 1) presume you own the original retail disc you are attempting to backup, 2) tend to represent myself only, and 3) do not necessarily represent the views of SlySoft nor its developers. I do not work for SlySoft.

Please post all technical support questions on the forums instead of private messaging me. Technical support requests sent to me will be ignored. Private message me only for moderation issues, please. Thank you.

Please read the SlySoft Forum Etiquette before posting.
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