Extensive problem determination guide

[Webslinger]

(The AnyDVD Forum is for DVD issues. Blu-Ray issues belong in the AnyDVDHD Forum)

Before posting about your problem, please do some of us a favour so that we can help you better. Follow the steps, and [b]do/answer/provide information as completely as possible. The more information you provide the faster you get a solution.

Follow these steps, step by step (both Pre-steps and the Regular steps, which follow the pre-steps):

Section I. Pre-steps

i. Clean the disc. Simply because a disc plays fine and looks fine doesn't mean it is fine. DVDs can be defective right out of the shrink-wrap due to poor quality control during the manufacturing process.

ii. Remove packet writing software from your system, including Roxio's Directcd, Nero's Incd, Roxio/Sonic's DragtoDisc or Drive Letter Access, CyberLink InstantBurn, NTI's Filecd, etc. click this, and read fully. It's important that those filter entries do NOT appear in your registry at least to verify they are not interfering with processing the DVD.

iii. Check to see if there's an updated firmware version for your burner and your reader; see this example for instructions.

iv. Set your drive's region code if it's not set already. With some dvds and some drives, AnyDVD may not decrypt CSS unless your drive's region code is set properly. You must
exit Anydvd when checking. You set your drive's region code once, and with Anydvd you'll never have to change it again.

So what should you do if you see "Drive (Hardware) Region: 0 (not set!)" in Anydvd's status window?
Do this:

1. Right click the fox on your system tray. Exit Anydvd
2. Click start. Right click on "My computer"--->select "properties".
3. Click on the 'Hardware' tab--->click the 'device manager' button.
4. Open the dvd/cdrom branch---> right click on your optical drive
5. Click "properties".
6. You should have a region tab. From there you can select a region.
7. Select the region that you're in. Do this anyway even if Windows shows "you're already there"
8. Start Anydvd

Insert a DVD and left click the tray icon. If the status of the drive is still "0" then repeat the steps above.

Section II. Regular Steps

1. Use the latest Anydvd release which you'll normally see as the top sticky in the AnyDVD(HD) thread. You may need to reboot after installing if prompted to do so.

2. Click the red fox icon on your system tray. Click "default". Click "ok". Insert the disc in your optical drive. Allow Anydvd up to 10 minutes to scan the disc before you open any other programs when inserting the original disc into your optical drive. Some computers take more time to scan some discs than other computers do, depending on system specs.

3.[B] If you're NOT using CloneDVD2 and are getting "protection" errors then right-click on the fox icon on your system tray, and select "Rip video-dvd to Hard Disk". Choose your source and destination paths. Click "Copy", and wait for Anydvd ripper to finish. You can then import that rip into whatever program you want. This is an important step if the original disc contains structural protection.

Click http://forum.slysoft.com/showthread.php?t=3992, and read fully.

4. Use the latest CloneDVD release which will always be posted as a stickied post at the top of the CloneDVD forum: http://forum.slysoft.com/forumdisplay.php?f=20.

5. Follow the steps from this link in order: click http://forum.slysoft.com/showthread.php?t=476 (follow them step by step)

If you're using +R DL blank discs, I recommend using Clonecd: click http://forum.slysoft.com/showthread.php?t=327

[B]

6. If you still have problems, then . . .

A. Post an Anydvd .zip log file

a) Ensure Anydvd is running.
b) Put the problematic original movie dvd in your burner. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your system tray.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Windows Explorer will open, and you will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
h) When replying or posting in the Slysoft forums, look for the icon that looks like (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
i) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
j) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
k) Click the "Browse" button, and locate and select the .zip file you created.
l) click "upload"
m) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at

B. State the a)full error message(s) you encountered (click "details"), b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s). What problem are you having exactly?

C. If you use CloneDVD2 then provide the Clonedvd log file after Clonedvd has finished--or after you receive an error message.



a)In the white area under the tab labeled "Log", right click and select "save as".
b)Select where you want to save the log, and then save it.
c) The log will be a .txt file. Zip it up using Winzip or another program. If the text file is small enough, you should be able to upload it anyway. Otherwise, use Winzip.
d) When replying or posting in the Slysoft forums, look for the icon that looks like (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
e) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
f) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
g) Click the "Browse" button, and locate and select the .zip file (or .txt file) that you created.
h) click "upload"
i) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at

[DrinkLyeAndDie]

On a few occasions people have expressed concern what they believe is a registration number for PowerDVD that is included in the log files. This is not an actual registration information and poses no risk for others to see.

The SR_No that appears in the log files is also the same number you'll find in the About window of PowerDVD and when you download the installer it is also located in the filename. This SR_No corresponds to the version release of the software. Everyone running the same version of the software is going to have the same SR_No.