Can't get Cars or Ratatouille to play at all

[Networx]

First of all let me apologize if this issue has been covered before. I would consider myself at expert level when it comes to ripping and burning standard DVD's but am completely new to using a Blu-Ray player in my computer. That said, here's the problem and what I've tried to resolve it.

I installed an LG GGC-H20L Multi Blue player in my rig last week. I can play any Blu-Ray or HD-DVD I've tried so far except for the Disney discs Cars and Ratatouille. I get through the trailers and then PowerDVD Ultra freezes up. Here's my system configuration.

Asus Striker Extreme mobo
4 gigs Corsair DDR2 Dual Channel ram
Intel Quad Core Q6700 2.66 ghz overclocked to 2.8 ghz
2 Nvidia 8800 GTS video cards running in SLI
LG GGC H20L Super Multi Blue optical drive (firmware 1.2 latest)
Power DVD Ultra with Blu-Ray patch
AnyDVD HD 6.4.0.0
Dell 2407WFP (DVI) monitor
Windows Vista Ultimate 64 bit with SP1 RC (latest version)

As you can see the signal chain is fully HDCP compliant. I tried the Rip DVD feature in AnyDVD HD and ended up with a 44 Gig folder that I don't know what to do with. I can watch some of the files in full HD with sound but trying to put them in a playable order would take more time than I have.

I've talked to Disney and LG and neither one says there is an issue with these two discs. Regardless I can't watch them.

The funny thing is that I took the LG drive and installed it in my HTPC that barely meets the requirements to play Blu-Ray but is running Windows XP Pro SP2. I was able to get Cars to play in that machine but the video was too choppy to watch. I don't want to rebuild this machine with XP just to watch Disney discs.

Any thoughts or ideas would be greatly appreciated.

Cheers

[Stormlord]

It would help if you'd say which version of PowerDVD you are using, are you using the latest build/update from the Cyberlink site for your LGE OEM version of the software? - or get the full retail software (which is much more up to date and can be used with any drive)

I see you are running Vista 64 bit (me too, but business):
if these are BD-J titles, you might have to disable DEP protection for powerdvd. (atleast that used to be the case for some PowerDVD builds, if not you'd get the infamous black screen of death in power DVD...)

The that you can see trailers and the problem starts at the menu is probably that you have some interactive BD-J based menu and it crashes... I had similar problems with Pirates of The carribean for example.

[pjouy]

Stupid question: did you install PowerDVD in its default directory? If not, you may have also the black screen of PDVD (it did for me).

[Networx]

Stormlord you rock! I turned off DEP for PowerDVD (full retail install btw) and I'm watching Cars in all it's glory!!!! Thanks for the help. I really appreciate it. Enjoy the rest of your weekend!!!

[Pagali]

Sorry, but what is 'DEP' ???

I'm also unable to play Ratatouille at all, either from the disk itself, or from a hard drive rip (AnyDVDHD). I've tried PowerDVD 7.3 v. 3730, Arcsoft TMT, and Nero Showtime with BD/HD plugin. All 3 either freeze the computer totally, or get into a flashing mode or black screen during the intro and never go to the menu.

[Networx]

Originally Posted by Pagali

Sorry, but what is 'DEP' ???

I'm also unable to play Ratatouille at all, either from the disk itself, or from a hard drive rip (AnyDVDHD). I've tried PowerDVD 7.3 v. 3730, Arcsoft TMT, and Nero Showtime with BD/HD plugin. All 3 either freeze the computer totally, or get into a flashing mode or black screen during the intro and never go to the menu.

Pagali, DEP is Data Execution Prevention in Windows Vista. It's suppossed to stop unauthorized programs from running and destroying your machine but, like most things in Vista, it just gets in the way. You can turn it off completely, I think, but I've just added the programs that I don't want it to interfere with to the list it lets you build. You'll find it by right clicking My Computer and choosing Advanced System Properties. From there choose the System Properties tab and click on Settings under Performance. Once there choose the Data Execution Prevention tab. If the first radio button is checked you may have to choose the second one and then select the programs you don't want DEP to run on. Add PowerDVD.exe to the list and you should be able to watch any Disney Blu-Ray disc after a reboot. At least it worked for me. Let me know how you make out.

[Pagali]

^^ Sorry, I should have mentioned that I'm using XP Pro, so I guess DEP doesn't apply to me. Can anybody suggest how to play these movies in XP with any of the players I mentioned?

[Networx]

Originally Posted by Pagali

^^ Sorry, I should have mentioned that I'm using XP Pro, so I guess DEP doesn't apply to me. Can anybody suggest how to play these movies in XP with any of the players I mentioned?

Sorry man, I don't know what to suggest as I haven't used a Blu-ray player in XP yet, except for my one test. Good luck though.

[Pagali]

Thanks Networx. I got around it by ripping it to the hard drive and stripping out the movie. Plays fine now.

[andy o]

DEP is also an XP "feature". I don't know if it came with SP2 or just XP pro or both, but I got it in my XP Pro SP2 install, and it's given me a few problems before. I don't play HD discs in this computer though, so I don't know if it would. Same thing, right-click on My Computer, Advanced tab, Performance, Data Execution Prevention tab, and just select to turn it on for essential Windows processes. No way to turn it off completely that I know of, even in Vista, but that should do fine.