registration key does not work anymore

[rocoyanna]

We purchased anydvd and still have the registration key. As of recently anydvd has stop working and tells us that our trial period has expired. What is going on? We thought we had jpaid for a lifetime license. Thanks for the help.

[DrinkLyeAndDie]

Originally Posted by rocoyanna

We purchased anydvd and still have the registration key. As of recently anydvd has stop working and tells us that our trial period has expired. What is going on? We thought we had jpaid for a lifetime license. Thanks for the help.

Refer to this thread, please: http://forum.slysoft.com/showthread.php?t=12115.

Originally Posted by Tom

If you have installed your keys correctly, and you still get "your trial period has ended messages", then it seems that your license keys have been blacklisted. License keys usually are blacklisted when they've been shared on cracker sites or in file sharing communities like Limewire, BitTorrent, eMule, etc., or has been sold in eBay etc.

Please contact SlySoft support at http://www.slysoft.com/contact.html and ask for a key replacement. To identify your order you have to submit at least your email address (used in your original order), your full name and serial#.

To make sure the replacement keys will not be blacklisted again, please

• don't share your keys with other people
• make sure the folder you save your license keys is not within your shared folders when using file sharing tools
• never sell or buy license keys in eBay etc.

Tom

No one is making an accusation that you did anything wrong.

[Jado]

but for intrests sake ..what if you can't access the anydvd to get at the serial number? as i have the same problem also... or would it be the Slysoft order number?

[Webslinger]

Originally Posted by Jado

but for intrests sake ..what if you can't access the anydvd to get at the serial number? as i have the same problem also... or would it be the Slysoft order number?

Just provide Slysoft any information you can, including your original Slysoft order number.

[Jado]

ty very much

[Jado]

ok i got a replacement key but for future reference to anyone who gets there new key blacklisted ..even by accident.... you will not be able to get a third

i have included the email that they sent me in regards to this..

Thank you for your e-mail. Unfortunately, your SlySoft license key has been compromised (shared viapeer-to-peer networks, warez sites, private forums or sold via eBay). SlySoft, Inc. cannot tolerate such conduct. In response to this violation ofour terms and conditions, we blacklisted the corresponding license key. However, we will issue the first and only replacement for your license key andsend you a license delivery e-mail. Please check your inbox and spam folderfor e-mail from <orders@slysoft.com>. Do not share your license keys. The license is valid for your personal use on*one computer* only. Any further request for replacement will be denied. In order to avoid such unpleasant experiences, we recommend to save thelicense key to a removable medium and *delete* it off your computer.


just thought i would share this so no future problems occur for anyone else

[Tom]

At least our support team responds pretty quick...

[Jado]

that they do

[rocoyanna]

Originally Posted by Jado

ok i got a replacement key but for future reference to anyone who gets there new key blacklisted ..even by accident.... you will not be able to get a third

i have included the email that they sent me in regards to this..

Thank you for your e-mail. Unfortunately, your SlySoft license key has been compromised (shared viapeer-to-peer networks, warez sites, private forums or sold via eBay). SlySoft, Inc. cannot tolerate such conduct. In response to this violation ofour terms and conditions, we blacklisted the corresponding license key. However, we will issue the first and only replacement for your license key andsend you a license delivery e-mail. Please check your inbox and spam folderfor e-mail from <orders@slysoft.com>. Do not share your license keys. The license is valid for your personal use on*one computer* only. Any further request for replacement will be denied. In order to avoid such unpleasant experiences, we recommend to save thelicense key to a removable medium and *delete* it off your computer.


just thought i would share this so no future problems occur for anyone else

We have had the same response. When we inquired about the place where the key supposedly was posted and shared, we did not get any further information. now the key is supposed to be unique. slysoft apparently is keeping a record that ties the purchaser to the key, or at least it should. it is in their control. so why not keep a record of where the shared key was found so that the affected party can try to do something about it. Our key was definitely stolen in some way. Now we have to pay for being victims of a crime with not being able to get a replacement key in the future. Any court of law would deny that penalty. At least the victim should be informed about how it was victimized. That is definitely something Slysoft has control over.
What do you guys think?
Thank you.

[Webslinger]

Originally Posted by rocoyanna

What do you guys think?

I think if your car gets stolen, the manufacturer doesn't care too much; it's your responsibility to ensure your car or your car keys don't get stolen. The manufacturer isn't going to replace your car.

Slysoft is nice enough to replace your license key for you (and by the way, this is something I argued very hard for Slysoft to do a long time ago; I felt that it was unfair if some jerk hacked a customer's computer). Slysoft has no idea who stole your keys. It's not something they have control over. They don't know if you were sharing a license key or if you have a trojan on your computer. They do know that a lot of computers are using your license key however.

Keep your license keys backed up and off of your computer (including email).