crashing

[Fratar]

I've received this "Dump Data" on a couple of Blu-rays I've been trying to rip via AnyDVD HD. It hasn't worked in a while. I can still watch movies, but ripping results in either a dump file or a failed message. Any help would be appreciated. Thanks.

[Fratar]

Originally Posted by Fratar

I've received this "Dump Data" on a couple of Blu-rays I've been trying to rip via AnyDVD HD. It hasn't worked in a while. I can still watch movies, but ripping results in either a dump file or a failed message. Any help would be appreciated. Thanks.

Anyone have any ideas? Thanks.

[James]

Originally Posted by Fratar

Anyone have any ideas? Thanks.

Could you please post an AnyDVD log file of one of these discs?
Thank you.

[Fratar]

Thanks. I appreciate the help.

[Webslinger]

Originally Posted by Fratar

Thanks. I appreciate the help.

1. Update Anydvd: click http://forum.slysoft.com/showpost.ph...05&postcount=1

2. a) Ensure Anydvd is running.
b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your toolbar.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Windows Explorer will open, and you will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
h) When replying or posting in the Slysoft forums, look for the icon that looks like (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
i) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
j) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
k) Click the "Browse" button, and locate and select the .zip file you created.
l) click "upload"
m) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at

[Fratar]

Thank You!

[Webslinger]

Well, let's get rid of this since it's not being used anymore:

ElbyDelay (System32\Drivers\ElbyDelay.sys), Version: 5.1.0.1 (5.1.0.1)
Company: Elaborate Bytes AG
Product: CDRTools
Copyright: Copyright (C) 2003 - 2006 Elaborate Bytes AG
Description: Elby Delay Lower Filter Driver
Trademarks: elby CloneDVD, elby and Elaborate Bytes are trademarks of Elaborate Bytes AG
FileVersion: 5, 1, 0, 1
ProductVersion: 5, 1, 0, 1
PrivateBuild: No
SpecialBuild: Windows x64

1. i) Create a backup of your registry
ii) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
(it's also an excellent program imo)
iii) Go to Tools > Filter Driver Load Order. Select "ElbyDelay". Click "Remove selected filter". Click "ok".
iv) Reboot

PID: 3388: IBurn.exe

InstantBurn UDF Tool from CyberLink Corporation

2. Uninstall Cyberlink's Instantburn. You want to make sure that process isn't running

PID: 3260: SetPoint.exe

That mouse pointer program used to cause problems sometimes with Clonedvd mobile. I don't know about Anydvd.

PID: 4252: getPlus_HelperSvc.exe
PID: 5916: getPlus_HelperSvc.exe

Adobe downloader used to download updates for Adobe applications . . . but why is it running twice?



Anyway, maybe James or someone will take a look at your dump file and log file and offer suggestions.

[Peer]

Originally Posted by Fratar

Thanks. I appreciate the help.

You said it happens, when ripping the disc.
Can you tell me how you go about the actual ripping? Using AnyDVD ripper option or another program? If using AnyDVD: rip to ISO or rip to files?
And exactly when does it crash?

[Fratar]

I use Clone Dvd 2 dor ripping dvds to ISO and that works fine. I use Anydvd HD for ripping Blu-ray to ISO and the error message varies, but it always happens immediately. It's either no disc in drive (even though I can play the disc on the screen) or it will generate the dump file.

[Fratar]

Originally Posted by Webslinger

That mouse pointer program used to cause problems sometimes with Clonedvd mobile. I don't know about Anydvd.



Adobe downloader used to download updates for Adobe applications . . . but why is it running twice?



Anyway, maybe James or someone will take a look at your dump file and log file and offer suggestions.

I am all right up to here, how do I remove setpoint and helpersvc?

Thanks