I recently bought a Memorex DL burner, part number 3202 3288. I always update the firmware first thing, but it just was not possible. I called support twice, and they told me that there was no firmware for this device. I pointed out that firmware was available on Memorex's website, and learned the following.
They put out a number of different versions of a burner with a single model number. Sure enough, AnyDVD identifies the burner by the name:
MEMOREX DVD+-RAM 510L V1 MWS7.
They say that Memorex uses different chipsets, and that no firmware was available for this chipset. That's odd, because this burner has been on the market for at least a year and a half.
There were a lot of language difficulties during both calls, but I got the impression that they wanted to return this machine and try to get one with a different chipset. The burner got a lot of good reviews.
Can anyone help?