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Thread: AnyDVD Disabling Drives

  1. #11

    Default

    I have had this trouble also. I updated to the new version of anydvd and it fixed 1 computer but it didn't fix my other one I tried. It will decode the movie but as soon as it is ready to burn it kciks the movie out and say there is no drive in this computer.

  2. #12
    Join Date
    Feb 2007
    Posts
    1

    Thumbs up Re-installed!!

    I checked my drives and they didn't show that they were disabled, but I re-installed AnyDVD and it worked for me.

    If you look under the properties of your drive and go the the button that says driver details....it should show one for AnyDVD. When I checked it, it was the one for the previous version. After I uninstalled it, it was gone, so maybe the drivers are causing problems. Try uninstalling each time you update versions.....

    Hope this helps!!

  3. #13
    Join Date
    Feb 2007
    Posts
    13

    Default Problem is back

    My drive stopped working again. I am really disgusted. I did check the drivers and they were from the previous version. I de-installed the program and drives and will try again. But this just isn't right that I have spent over 10 hours on this issue.

    I am very bothered by lack of responsiveness and help from Slysoft Support.
    __________________________________________________ _________
    The response from the ticket I entered last week was totally useless.


    Here are details I have for the ticket. It was entered on Friday night and response on Tuesday morning.

    Hi,

    You received a license email with an attached
    file called "Key.AnyDVD"

    Save that file to your hard drive.

    Then doubleclick onto Key.AnyDVD
    After that you will be asked to store the information in the
    registry.
    AnyDVD has to be installed!
    Choose 'OK', reboot and you're done.

    Afterwards save the key file to a safe place (not your PC,
    use a CD-R or a memory stick) in order to be able to
    reregister AnyDVD if the registry gets corrupted or the
    system crashes.

    Best regards,

    Lucy Hughes
    Customer Support

    Ron Prettyman wrote:
    > This ticket never got a response.
    >
    > Ron Prettyman
    > --- support@slysoft.com wrote:
    >
    >> -------------------------------------------------
    >> Customer: Ronald Prettyman
    >> E-Mail : prettyre@yahoo.com
    >> RegKey : 11670225
    >>
    >> Product : AnyDVD
    >> Version : 6.1.1.4
    >> OS : Windows XP Home
    >> Drive(s): LG HL-DT-ST DVDRAM GSA-4163B A106
    >> 000630050A53652053
    >> Title(s): Office Season 2 Disc 2 (Doesn\'t even show
    >> any data at all)
    >> -------------------------------------------------
    >>
    >> I used trial version of AnyDVD. It expired. I
    >> purchased and
    >> installed. Now my DVD Burner is not able to work at
    >> all. No
    >> disk shows up in it. No Disc is present in Drive
    >> D:!
    >> HL-DT-ST DVDRAM GSA-4163B A106 000630050A53652053
    >>
    >> Of course I bought it and CloneDVD about 5 minutes
    >> before I
    >> saw most recent code of Giancarlo. I would have
    >> bought
    >> CloneDVD Mobile as well if I had seen the code.
    >>
    >> Right now I am feeling very bad about this purchase.
    >> I now
    >> don't have a working DVD_Burner and over paid for
    >> the
    >> software. I have spent over an hour debugging this
    >> issue.
    >> Multiple reboots, installs etc
    >>
    >
    >

  4. #14
    Join Date
    Feb 2007
    Posts
    13

    Default

    Here is my latest update.

    1. I de-installed the DVD Burner and AnyDVD.
    2. DVD Burner (D Drive) was not reading DVD still after re-boot.
    3. I re-attached my old burner (USB) (G Drive) like I did last week.
    4. I decided to check if my regular CD Burner (E drive) was reading audio. It was.
    5. I put audio CD in DVD burner (D Drive). Files were seen this time. Type of drive in My Computer switched from CD Drive to DVD-RAM drive.
    6. Both USB (G Drive) and DVD burner (D Drive) were able to recognize DVD files after this.
    7. Re-installed Any DVD 6.1.1.4
    8. Checked driver set on DVD burner (D Drive) and it still shows as 6.1.1.3, but everything works.


    I am doing my best to provide detailed information. I think somebody from Slysoft should be able to figure this out. I am waiting for drive to stop functioning again, but at least I think I know how to recover.
    Last edited by mr899; 10th February 2007 at 11:06.

  5. #15
    Join Date
    Jan 2007
    Posts
    21

    Default

    I have the same problem. I have been using AnyDVD ever since they started and this is by far the most serious bug to date. I have two internal drives and one brand new LG external USB drive all showing as being disabled.

    I'm now going back to an older version until they get this one sorted, If not then I will look at switching to DVDIdle Pro.

  6. #16
    Join Date
    Jan 2007
    Location
    Michigan
    Posts
    2,448

    Default

    Quote Originally Posted by MarkNZ View Post
    I have the same problem. I have been using AnyDVD ever since they started and this is by far the most serious bug to date. I have two internal drives and one brand new LG external USB drive all showing as being disabled.

    I'm now going back to an older version until they get this one sorted, If not then I will look at switching to DVDIdle Pro.
    RipIt4Me is a good alternative.
    "Cancer can take away all of my physical abilities. It cannot touch my mind, it cannot touch my heart, and it cannot touch my soul. And those three things are going to carry on forever. I thank you and God bless you all." - Jimmy V

    desktop: 3.2 GHz P4 w/HT, 80GB SATA HD, 1GB DDR2 RAM, Pioneer 18X DVD +/-RW, Philips 16X DVD +/-RW, 19 inch flat panel LCD display

    laptop: 1.73 GHz Pentium dual-core, 80GB SATA HD, 2GB DDR2 RAM, Matshita 5X DVD-RAM, 15.4 inch display, integrated wireless LAN

  7. #17
    Join Date
    Jan 2007
    Location
    Region 4
    Posts
    620

    Default

    Lets hope there is a fix for this. I know DVD Idle Pro has not been updated since last year. Although Fengtao has promised to update it.

  8. #18
    Join Date
    Jan 2007
    Location
    Washington State
    Posts
    5,519

    Default

    I know different PC's has different configerations and all but I have owned my slysoft products over 1 year now and never had this once, so in a way if there is a bug why is it not more abroad? Seems to only affect certian drives maybe?

  9. #19
    Join Date
    Feb 2007
    Posts
    13

    Default

    It seems to be a major bug. I can find over 30 posts at cdfreaks and here with same problem.

    I find it very distressing that nobody from Slysoft seems to care or respond.

    I also have a LG drive.

  10. #20
    Join Date
    Jan 2007
    Posts
    161

    Default

    Quote Originally Posted by mr899 View Post
    It seems to be a major bug. I can find over 30 posts at cdfreaks and here with same problem.

    I find it very distressing that nobody from Slysoft seems to care or respond.

    I also have a LG drive.
    What model of LG drive do you have and whats its firmware version?

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